Advice for rail users affected by RMT action: 27 September until 1 October
The RMT Union has announced further industrial action that would affect CrossCountry services from the start of Friday 27 September until the end of Tuesday 1 October. We remain in discussions with the RMT to seek a resolution and customers are advised to check our website for the latest travel information.
If this action goes ahead then on most days there would be little impact on our services. However, services on Sunday 29 September would be severely restricted. Seat reservations have been suspended and alternative arrangements are being prepared and will be made available here when finalised.
For more information on this, please find our dedicated page here:
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You can now book with us with greater confidence, change the train if you change your mind...
We’re the first and only UK train company to remove the £10 fee for changing the date and time of your Advance ticket. So not only can you get great value Advance tickets for any train operator via our website, but you have a little extra flexibility if your plans change.
To make sure your ticket is eligible for free amendments you'll need to be signed into your CrossCountry account when you purchase.
To make sure you qualify for free amendments, follow these 3 simple steps:
Please follow the steps below to refund your ticket.
Have more questions? Take a look at our FAQ's page for more information.
*If your new ticket is more expensive than your original, you will be charged the difference. Sign into your account and select 'View your bookings' and follow the steps to amend your journey.