Is there a particular station you want to avoid or travel via?
Railcards must be carried on the journey with your tickets
You have chosen a flexible search. You can add your travel preferences as part of the booking process.
We want travelling with us to be easy for all our customers,
from when you plan your journey to when you arrive at your
destination. If you require any extra assistance to help you make
your journey, we offer our JourneyCare service.
Our JourneyCare team will help you plan your journey, go through
your ticket options, and pre-arrange the assistance you need when
You can pre-book this service on our website, or you can contact
us by telephone or textphone. By contacting us before you travel
we'll try, wherever possible, to have staff meet you on arrival and
help you throughout your journey.
There are dedicated spaces for wheelchair users in Standard
accommodation on all our trains, and in First Class on our High
Speed Trains and Voyagers. If you need help getting on and off the
train, we will make arrangements for you to be assisted during your
journey, including during any changes you need to make between
You can select and book assistance for your journey when you buy your
tickets - our website lets you choose exactly what help
you need from a number of options. Please give us at least 48
hours notice before you intend to travel so that we can make the
necessary arrangements for you.
Alternatively, you can call our dedicated JourneyCare team to
book assistance and buy your tickets. Please give us at least 24
hours notice before you intend to travel if arranging assistance by
telephone or textphone. Our staff can also arrange seat
reservations on the day of travel. Lines are open 08.00 -
20.00 Monday to Sunday (except Christmas Day and Boxing Day).
We understand that sometimes life can't always be planned ahead,
and we'll still do our best to provide the same level of help in
those circumstances - just make the station and train staff aware
when you arrive at your departure station.
The information provided above is a summary of what is available
on the National Rail Enquiries website to help make your journey go
as smoothly as possible. If you wish to find out more please visit
How do I book assisted travel?
Can I buy a ticket for someone else?
Check real-time running information, get prices, and buy tickets for the whole National Rail network.
XC Trains Limited. Registered in England. Registered No:04402048. Registered Office: XC Trains Limited, Admiral Way, Doxford International Business Park, Sunderland, SR3 3XP