Timetable Changes

Current Timetable Information

Until at least Friday 4 September we are running a special timetable to keep services running throughout the coronavirus pandemic. Please continue to follow the Government’s guidelines and only travel by train if is necessary to do so.

CrossCountry are operating many longer trains to provide up to twice the normal capacity and as the numbers travelling increases more time needs to be allowed at stations for people to board and alight. To achieve this while also maintaining the national railway timetable, a small number of stations have seen their CrossCountry services reduced or withdrawn to allow additional time at the more heavily used stations. Trains continue to operate throughout the day on most routes at a reduced frequency and in some cases with a revised calling pattern.

A minimum of one train per hour operates on the following routes:

  • Manchester Piccadilly – Reading (some trains extend to or from Bournemouth)
  • Bristol Temple Meads – Newcastle (some trains extend to or from Penzance, Plymouth, Edinburgh Waverley, Glasgow Central or Aberdeen).
  • Birmingham New Street – Leicester (some trains extend to or from Cambridge).
  • Nottingham – Birmingham New Street (some trains extend to or from Cardiff Central).

Only a very limited CrossCountry service calls at:

Attenborough Caldicot
Chepstow Chesterfield
Dawlish Doncaster
Glasgow Central Haymarket
Lydney Motherwell
Paignton Severn Tunnel Junction
Spondon Stansted Airport
Teignmouth Torquay
Stations in Cornwall  

No CrossCountry services call at the following stations:

Arbroath Audley End
Bath Spa Brockenhurst
Camborne Chester-le-Street
Congleton Crewe
Cupar Guildford
Hayle Inverkeithing
Kirkcaldy Ladybank
Leuchars Lostwithiel
Manea Markinch
Montrose Stonehaven
Weston-super-Mare Whittlesea
Wilmslow Winchester


Other train companies’ trains continue to serve these stations.

Some last trains may be earlier than normal and we recommend you check your journey before you travel by using National Rail Enquiries, our Train Tickets app, or viewing our timetables below:

Monday to Friday until 4 September 2020 - Birmingham New Street to Leicester, Cambridge and Stansted Airport

Monday to Friday until 4 September 2020 - All other routes

Saturday 18 July 2020 - Birmingham New Street to Leicester, Cambridge and Stansted Airport

Saturday 18 July 2020 - All other routes

Sunday 19 July 2020 - Birmingham New Street to Leicester, Cambridge and Stansted Airport

Sunday 19 July 2020 - All other routes

Timetables for future dates shall appear here closer to the time (normally on a Monday for the following weekend).

Route Map until 4 September (note - services at weekends may also be affected by engineering work)

Download the map here (PDF)

 

Passenger Assist

We are still operating both booked and un-booked Passenger Assistance services for those passengers that require this, although we are encouraging customers to book ahead so we can ensure the correct provision of assistance is provided.

It will really help us to plan and make sure you receive the correct help if you pre book your assistance. When you contact our Passenger Assistance team they may ask you some extra questions so that we can ensure that we balance your needs with the opportunity to respect social distancing requirements, so please allow a little more time to make your booking.

If you have not pre-booked assistance, please allow extra time for your journey and follow signage and instructions from station and train staff.

CrossCountry are supporting the Hidden Disabilities Sunflower Scheme. Not all disabilities are visible and some won’t be immediately obvious to our colleagues on-board our trains. The Hidden Disability Sunflower, which is usually worn in the form of a lanyard, is a discreet way for us to be aware that support may be required from us throughout a customer’s journey. If you would like to obtain a lanyard, you can get one from most staffed stations or online via the scheme. We appreciate that if you are already part of this scheme, wearing a face covering may not be possible. If you need more information referring to this, please follow the guidance provided on GovUK, which can be found here.

Ticket arrangements

CrossCountry tickets are being accepted on all other operators’ services on any reasonable route between the origin and destination printed on your ticket until further notice.

If you are making a journey with us we strongly advise that you book a place on the train, as availability is limited due to social distancing. If you don’t book a place, you may not be able to travel on your preferred service. You can book your place when you book online with us or when you buy your train ticket.

If you already have a ticket but do not have a space reserved for your chosen train, or need to amend your booked space, please contact our Customer Relations team on 03447 369 123 or contact our Social Media team via Twitter or Facebook Messenger

If you have any queries and your travel is within the next week, you can also tweet us @CrossCountryUK or message us via Facebook Messenger, where we are available 24 hours a day.

 

Advance booking dates

Please note, due to an update to our internal reservation systems, we are currently running a reduced advance booking window. We are working hard on a daily basis to open bookings back up again, the table below provides the latest date you are currently able to book to. We apologise for any inconvenience caused, please check back for updates.

  Monday - Friday Saturday Sunday
Birmingham - Manchester 28 August 2020 22 August 2020 19 July 2020
Birmingham - Reading 28 August 2020 22 August 2020 19 July 2020
Reading - Southampton / Bournemouth 28 August 2020 22 August 2020 19 July 2020
Birmingham - Bristol / South West 28 August 2020 1 August 2020 19 July 2020
Birmingham - Newcastle / Scotland 28 August 2020 1 August 2020 19 July 2020
Birmingham - Stansted 28 August 2020 8 August 2020 19 July 2020
Cardiff - Birmingham 28 August 2020 8 August 2020 19 July 2020
Birmingham - Nottingham 28 August 2020 8 August 2020 19 July 2020

(last updated: 11:28 Tuesday 14 July 2020)

 

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