Timetable Changes

Information on this page:

• Current timetables

• Advance booking dates

• Revised station calls

• Current travel guidance

• Passenger Assist

• Ticket Arrangements

Our December timetable continues to reflect a reduced service so that we are keeping both our customer’s and colleague’s safety a number one priority:

• Some of our trains will run with additional carriages to help customers social distance on-board
• We are continuing to enhance our dwell time at certain stations to ensure there is enough time for customers to board and alight safely
• We advise our customers to book in advance, reserve their seat and check before you travel. For more travel information please visit our current travel guidance section.

Current Timetables

Some last trains may be earlier than normal and we recommend you check your journey before you travel by using National Rail Enquiries, our Train Tickets app, or viewing our timetables below:

Saturday 23 January - Sunday 24 January - Birmingham New Street to Leicester, Cambridge and Stansted Airport

Saturday 23 January - Sunday 24 January - All other routes

Until 14 May 2021 - Birmingham New Street to Leicester, Cambridge and Stansted Airport

Until 14 May 2021 - All other routes

Route Map from Sunday 13 December (note - services at weekends may also be affected by engineering work)

Download the map here (PDF)

Advance booking dates

Please note, due to an update to our internal reservation systems, we are currently running a reduced advance booking window. We are working hard on a daily basis to open bookings back up again, the table below provides the latest date you are currently able to book to. We apologise for any inconvenience caused, please check back for updates.

(last updated: 14:40 Friday 22 January)

Revised station calls

We are operating many longer trains where possible to provide up to twice the normal capacity and increasing the dwell time at key stations to allow for customers to board and alight safely. To achieve this while also maintaining the national railway timetable, a small number of stations have seen our services reduced or withdrawn to allow additional time at the more heavily used stations. Our trains continue to operate throughout the day on most routes at a reduced frequency and in some cases with a revised calling pattern.

A minimum of one train per hour operates on the following routes:

• • • Manchester Piccadilly – Reading (some trains extend to or from Bournemouth)
    • Bristol Temple Meads – Newcastle (some trains extend to or from Penzance, Plymouth, Edinburgh Waverley, Glasgow Central or Aberdeen).
    • Birmingham New Street – Leicester (some trains extend to or from Cambridge or Stansted Airport).
    • Nottingham – Birmingham New Street (some trains extend to or from Cardiff Central).

Only a very limited CrossCountry service calls at:

No CrossCountry services call at the following stations:

Other train companies’ trains continue to serve these stations.

Current travel guidance

Your safety is our number one priority, therefore we ask that you follow our travel guidelines that adhere to both Government and industry rulings. Following the below guidelines should allow for you to travel with confidence if you plan to travel by train: 

• • Travel at quieter times if possible.
  • Book ahead and reserve a seat for your journey. Find out how to reserve a seat here.
  • Wear a face covering when passing through stations and when travelling on-board. Please visit our face covering FAQs for more information.
  • Wash your hands before and after travelling, and carry hand sanitiser where possible.

For more travel guidance and advice please visit our Coronavirus information page.

Passenger Assist

We are still operating both booked and un-booked Passenger Assistance services for those passengers that require this, although we are encouraging customers to book ahead so we can ensure the correct provision of assistance is provided. For more information please visit here.

Ticket arrangements

If you are making a journey with us we strongly advise that you book in advance and reserve a place on specific train, as availability is limited due to social distancing. If you don’t book a place, you may not be able to travel on your preferred service. For more information on how to reserve a seat please visit here.

If you already have a ticket but do not have a seat reserved for your chosen train, need to amend your booked seat or have any other query, please contact our Customer Relations team on 03447 369 123. Alternatively, you can contact our Social Media team via Twitter, Facebook Messenger or the live chat widget in the bottom corner of your screen, where we are available 24 hours a day.

Please note that weekend upgrades are currently not available to purchase whilst on board. We hope to be able to reinstate this in the near future.

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