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Coronavirus (Covid-19) - Travel advice and guidance - please visit here for more information

 

Timetable updates - please visit here for more information

 

Disruption and short notice service alterations are expected, please check your journey before you travel - visit here for more information.

Disruption

Covid-19

We are experiencing increasing levels of absence amongst train crew due to Covid-19 isolation periods, which is resulting in short notice alterations and cancellations of our train services.

We recommend you check your journey before you travel by using National Rail Enquiries.

Information on this page:

Last updated: 2100 Monday 24 January

Changes to services from Monday 29 November

We are expecting increasing levels of absence amongst train crew due to Covid-19 isolation periods, which is resulting in short notice alterations and cancellations. Our services may start later or finish earlier and there may be cancellations throughout the day, therefore some of our services may also be formed of fewer carriages than usual and may be busier.

Trains that are not running have been removed from online journey planning systems on weekdays up until Friday 11 February. Weekends are correct up until Sunday 30 January.

To help you to travel with confidence, we recommend that you check your journey before travelling via National Rail Enquiries. You can also sign up for Alert Me updates on WhatsApp and Facebook Messenger to get personalised up-to-date travel information. If your train is showing, and is not marked as cancelled, then it is expected to run as normal.

We apologise for any inconvenience caused to your journey.

Service alterations for the following weekend appear on National Rail Enquiries every Friday.

Please book with confidence, as you can use your original ticket for the cancelled service on a CrossCountry service before or after the cancelled train at no additional charge - you will not need to change your ticket. Your seat reservation will not transfer across – please sit in our unreserved coaches which are in Coach B, F, H and L, where available. You can check the formation of your train on the day via Realtime Trains.

Your ticket may also be accepted on other operators services - please see our FAQs below for details.

Services removed from our timetable are shown below. We have included where other services may stop additionally or bus replacements are in operation.

If your plans change, you can change the date and time of your journey without being charged a fee.

Please see further down this page for further information including FAQs, for further guidance, including our travel guidelines, please visit our dedication Coronavirus page.  

 

Changes to services

Manchester – Birmingham – Reading – Bournemouth +

Weekdays

The following services are cancelled and will not run:

  • 14:27 Manchester Piccadilly to Bournemouth terminates Southampton Central at 18:43
  • 19:27 Manchester Piccadilly to Southampton Central starts Birmingham New Street at 21:04
  • 07:14 Reading to Manchester Piccadilly
  • 19:45 Bournemouth to Manchester Piccadilly starts Reading at 21:13
  • 18:45 Bournemouth to Manchester Piccadilly terminates Birmingham New Street at 21:48

The following trains are shorter than originally planned

  • 05:11 Manchester Piccadilly to Bournemouth
  • 10:27 Manchester Piccadilly to Reading
  • 16:27 Manchester Piccadilly to Birmingham New Street
  • 18:27 Manchester Piccadilly to Birmingham New Street
  • 11:45 Bournemouth to Manchester Piccadilly 
  • 14:15 Reading to Manchester Piccadilly 
  • 19:45 Bournemouth to Birmingham New Street
  • 20:27 Manchester Piccadilly to Reading will be split and operates as a 20:27 Manchester Piccadilly to Birmingham New Street and 22:04 Birmingham New Street to Reading

Saturday

The following trains are cancelled and will not run

  • 06:42 Nottingham to Reading terminates Birmingham New Street
  • 07:27 Manchester Piccadilly to Bournemouth starts Birmingham New Street
  • 12:27 Manchester Piccadilly to Reading
  • 20:27 Manchester Piccadilly to Birmingham New Street
  • 05:57 Birmingham New Street to Manchester Piccadilly
  • 06:04 Birmingham New Street to Reading
  • 08:15 Reading to Manchester Piccadilly
  • 10:15 Reading to Manchester Piccadilly
  • 16:15 Reading to Manchester Piccadilly

Sunday

All other services on Sunday are expected to run, however there may be on-the-day alterations. Please check your journey via www.nre.co.uk before travelling.

Birmingham – Bristol – Exeter – Plymouth/Penzance/Paignton +

Weekdays

The following services are cancelled and will not run:

  • 08:12 Bristol Temple Meads to Paignton
  • 17:12 Bristol Temple Meads to Paignton
  • 10:14 Paignton to Bristol Temple Meads
  • 15:27 Plymouth to Leeds
  • 20:20 Paignton to Birmingham New Street starts at Bristol Temple Meads at 22:00

The following trains are shorter than originally planned:

  • 05:43 Leeds to Edinburgh
  • 06:11 Leeds to Plymouth
  • 06:06 Edinburgh to Plymouth
  • 07:01 Edinburgh to Plymouth
  • 08:08 Edinburgh to Bristol Temple Meads
  • 08:20 Aberdeen to Plymouth
  • 06:34 Bristol Temple Meads to Edinburgh
  • 12:27 Plymouth to Edinburgh
  • 15:35 Bristol Temple Meads to Edinburgh
  • 16:27 Plymouth to Leeds

Saturday

The following trains are cancelled and will not run:

  • 08:10 Bristol Temple Meads to Paignton
  • 10:35 Bristol Temple Meads to Glasgow
  • 10:10 Paignton to Bristol Temple Meads

The following trains have less carriages than originally planned:

  • 06:06 Edinburgh to Plymouth
  • 07:07 Edinburgh to Plymouth
  • 16:27 Plymouth to Leeds

Sunday

08:11 Leeds to Plymouth starts Wakefield Westgate

16:08 Edinburgh to Bristol Temple Meads terminates Birmingham New Street

All other services on Sunday are expected to run, however there may be on-the-day alterations. Please check your journey via www.nre.co.uk before travelling.

Cardiff - Bristol/Nottingham +

Weekdays

The following services are cancelled and will not run:

  • 07:19 Birmingham New Street to Nottingham
  • 08:19 Birmingham New Street to Nottingham 
  • 09:12 Birmingham New Street to Nottingham
  • 12:45 Cardiff Central to Nottingham
  • 14:45 Cardiff Central to Nottingham
  • 18:19 Birmingham New Street to Nottingham
  • 19:50 Cardiff Central to Nottingham
  • 07:37 Nottingham to Birmingham New Street
  • 09:07 Nottingham to Cardiff Central
  • 10:07 Nottingham to Cardiff Central
  • 11:07 Nottingham to Cardiff Central
  • 16:07 Nottingham to Cardiff  Central terminate at Birmingham New Street at 17:24
  • 16:41 Nottingham to Birmingham New Street
  • 18:45 Nottingham to Birmingham New Street
  • 05:00 Birmingham New Street to Cardiff Central will not run
  • 06:00 Nottingham to Cardiff Central will terminate at Birmingham New Street 07:24
  • 08:08 Nottingham to Cardiff Central will terminate at Birmingham New Street 09:24
  • 13:07 Nottingham to Cardiff Central will terminate at Birmingham New Street 14:25
  • 17:07 Nottingham to Cardiff Central will terminate at Birmingham New Street 18:25
  • 07:45 Cardiff Central to Nottingham will start from Birmingham New Street 09:49
  • 09:45 Cardiff Central to Nottingham will start from Birmingham New Street 11:49
  • 11:45 Cardiff Central to Nottingham will start from Birmingham New Street 13:49
  • 16:45 Cardiff Central to Nottingham will start from Birmingham New Street 18:49
  • 21:06 Cardiff Central to Birmingham New Street will not run

These services will stop additionally:

  • 08:08 Nottingham – Cardiff will stop additionally at Wilnecote (09:06) and Water Orton (09:16)
  • 09:41 Nottingham – Birmingham will stop additionally at Willington (10:15)
  • 17:07 Nottingham – Cardiff will stop additionally at Willington (17:43) and Ashchurch for Tewkesbury (19:07)
  • 18:05 Nottingham – Cardiff will stop additionally at Willington (18:43)
  • 18:05 Nottingham to Cardiff Central will stop additionally at Willington 18:45
  • 09:41 Nottingham Birmingham New Street will stop at Willington 10:17
  • 17:07 Nottingham to Cardiff Central will stop additionally at Willington 17:45
  • 07:49 Birmingham – Nottingham will stop additionally at Wilnecote (08:03)
  • 15:12 Birmingham – Nottingham will stop additionally at Wilnecote (15:26) and Willington (15:46)
  • 16:19 Birmingham – Nottingham will stop additionally at Wilnecote (16:33)
  • 17:12 Birmingham – Nottingham will stop additionally at Wilnecote (17:28)

A bus replacement will run at the following times:

  • 12:30 Gloucester to Newport (calling at Chepstow)
  • 14:20 Newport to Gloucester (calling at Lydney)
  • 20:00 Newport to Cheltenham Spa (all stops)
  • A minibus operates between Tamworth and Wilnecote on a ‘as required’ basis between 07:00 and 19:00. Please speak to station staff at Tamworth, or use the help point at Wilnecote (or contact us on Facebook Messenger / Twitter) to use this bus.

Saturday

The following services are cancelled and will not run:

  • 09:07 Nottingham to Cardiff Central terminates Birmingham New Street
  • 16:07 Nottingham to Cardiff Central
  • 16:41 Nottingham to Birmingham New Street
  • 18:07 Nottingham to Cardiff Central terminates Birmingham New Street
  • 12:45 Cardiff Central to Nottingham
  • 14:12 Birmingham New Street to Nottingham terminates Derby
  • 18:12 Birmingham New Street to Nottingham
  • 20:00 Cardiff Central to Nottingham

Sunday

10:45 Cardiff Central to Nottingham starts Birmingham New Street

All other services on Sunday are expected to run, however there may be on-the-day alterations. Please check your journey via www.nre.co.uk before travelling.

Birmingham – Leicester – Stansted Airport +

Weekdays

The following services are cancelled and will not run:

  • 05:15 Cambridge to Birmingham New Street
  • 08:18 Leicester to Birmingham New Street
  • 09:15 Leicester to Birmingham New Street
  • 13:27 Stansted Airport to Birmingham New Street start at Cambridge at 14:00
  • 14:27 Stansted Airport to Birmingham New Street
  • 15:27 Stansted Airport to Birmingham New Street
  • 19:18 Leicester to Birmingham New Street 
  • 06:52 Birmingham New Street to Leicester
  • 07:52 Birmingham New Street to Leicester
  • 09:22 Birmingham New Street to Stansted Airport 
  • 10:22 Birmingham New Street to Stansted Airport 
  • 11:22 Birmingham New Street to Stansted Airport terminates at Cambridge at 14:05
  • 17:52 Birmingham New Street to Leicester
  • 20:22 Birmingham New Street to Cambridge
  • 05:19 Birmingham New Street to Stansted Airport will terminate at Cambridge 08:08
  • 16:22 Birmingham New Street to Stansted Airport will terminate at Cambridge 19:05
  • 17:22 Birmingham New Street to Stansted Airport will terminate at Cambridge 20:09
  • 18:22 Birmingham New Street to Stansted Airport will terminate at Cambridge 21:06
  • 19:22 Birmingham New Street to Stansted Airport will terminate at Cambridge 22:05
  • 19:21 Stansted Airport to Birmingham New Street starts at Cambridge 20:00
  • 20:21 Stansted Airport to Birmingham New Street starts at Cambridge 21:02
  • 21:27 Stansted Airport to Cambridge will not run
  • 22:27 Stansted Airport to Cambridge will not run
  • 22:57 Stansted Airport to Cambridge will not run
  • 16:52 Birmingham New Street to Cambridge will not run
  • 13:27 Stansted Airport to Birmingham New Street will not run

These services will stop additionally:

  • 06:12 Stansted Airport – Birmingham will stop additionally at Narborough (0857) and Hinckley (09:03)
  • 07:21 Stansted Airport – Birmingham will stop additionally at Narborough (09:57) and Hinckley (10:03)
  • 17:27 Stansted Airport – Birmingham will stop additionally at South Wigston (19:54), Narborough (19:57) and Hinckley (20:03)
  • 14:57 Norwich – Liverpool Lime Street EMR service will stop additionally at March (16:06)
  • 06:23 Bristol TM – Stansted will stop additionally at Hinckley (08:58), Narborough (09:04) and South Wigston (09:08)

A bus replacement will run at the following times:

  • 08:10 Hinckley to Leicester (all stops)
  • 11:13 Leicester to Peterborough (one fast, one all stops)
  • 21:25 Leicester to Cambridge (one fast to Peterborough, then March Ely Cambridge, one all stops)
  • 16:30 Peterborough to Leicester (one fast to Leicester, one all stops)
  • 09:18 Leicester – Nuneaton (calling Narborough and Hinckley)

Saturday

The following services are cancelled and will not run:

  • 0622 Birmingham New Street to Stansted Airport
  • 0705 Gloucester to Stansted Airport terminates Cambridge
  • 0722 Birmingham New Street to Stansted Airport
  • 0952 Birmingham New Street to Leicester
  • 1222 Birmingham New Street to Stansted Airport
  • 1422 Birmingham New Street to Stansted Airport
  • 1522 Birmingham New Street to Stansted Airport terminates Cambridge
  • 1622 Birmingham New Street to Stansted Airport terminates Cambridge
  • 1722 Birmingham New Street to Stansted Airport terminates Cambridge
  • 1752 Birmingham New Street to Leicester
  • 1922 Birmingham New Street to Stansted Airport terminates Cambridge
  • 1952 Birmingham New Street to Leicester
  • 0515 Cambridge to Birmingham New Street
  • 1027 Stansted Airport to Birmingham New Street starts Leicester
  • 1118 Leicester to Birmingham New Street
  • 1127 Stansted Airport to Birmingham New Street starts Cambridge
  • 1627 Stansted Airport to Birmingham New Street
  • 1827 Stansted Airport to Birmingham New Street
  • 1918 Leicester to Birmingham New Street
  • 1927 Stansted Airport to Birmingham New Street terminates Cambridge
  • 2018 Leicester to Birmingham New Street
  • 2027 Stansted Airport to Cambridge
  • 2118 Leicester to Birmingham New Street
  • 2327 Stansted Airport to Cambridge

Sunday

All other services on Sunday are expected to run, however there may be on-the-day alterations. Please check your journey via www.nre.co.uk before travelling.

Birmingham – Leeds - Newcastle – Edinburgh/Glasgow/Aberdeen +

Weekdays

The following trains have less carriages than originally planned:

  • 05:43 Leeds to Edinburgh
  • 06:11 Leeds to Plymouth
  • 06:06 Edinburgh to Plymouth
  • 07:01 Edinburgh to Plymouth
  • 08:08 Edinburgh to Bristol Temple Meads
  • 08:20 Aberdeen to Plymouth
  • 06:34 Bristol Temple Meads to Edinburgh
  • 12:27 Plymouth to Edinburgh
  • 15:27 Plymouth to Leeds
  • 15:35 Bristol Temple Meads to Edinburgh
  • 16:27 Plymouth to Leeds
  • 06:40 Newcastle to Bristol Temple Meads will stop additionally at Tamworth 09:51

Saturday

The following services are cancelled and will not run:

  • 06:11 York to Plymouth starts Derby
  • 08:20 Aberdeen to Penzance starts Edinburgh
  • 10:35 Newcastle to Birmingham New Street
  • 18:08 Edinburgh to Birmingham New Street
  • 18:35 Newcastle to Birmingham New Street
  • 19:00 Glasgow to Edinburgh
  • 21:35 Aberdeen to Edinburgh

  • 06:30 Birmingham New Street to Newcastle
  • 06:42 Dundee to Aberdeen
  • 09:27 Plymouth to Aberdeen terminates Edinburgh
  • 10:35 Bristol Temple Meads to Glasgow
  • 14:27 Plymouth to Edinburgh terminates Newcastle
  • 14:28 Birmingham New Street to Newcastle

The following trains have less carriages than originally planned: 

  • 06:06 Edinburgh to Plymouth
  • 07:01 Edinburgh to Plymouth
  • 07:03 Birmingham New St - Newcastle
  • 07:38 Newcastle to Edinburgh
  • 12:27 Plymouth to Edinburgh
  • 16:27 Plymouth to Leeds

Sunday

18:27 Plymouth to Leeds terminates Sheffield

All other services on Sunday are expected to run, however there may be on-the-day alterations. Please check your journey via www.nre.co.uk before travelling.

 

Ticket acceptance

If your service is cancelled, your Advance ticket is valid for an alternative CrossCountry service.  You will not need to amend your ticket. 

There is ticket acceptance with other train operators which allows customers with Advance Purchase tickets for our cancelled services to travel with an alternative operator where required.

Advance Purchase tickets for CrossCountry services will be valid with an alternative operator, please check below for details.

Mondays to Saturdays +

Journey

Operator

Stoke on Trent - Manchester Piccadilly

Avanti West Coast*

Banbury - Birmingham Moor Street

Chiltern Railways

Nottingham - Derby

East Midlands Railway**

Banbury - Oxford

Great Western Railway

Reading - Basingstoke 

Great Western Railway

Cheltenham Spa - Gloucester

Great Western Railway

Cardiff Central - Bristol Parkway/Temple Meads

Great Western Railway

Bristol Temple Meads - Paignton via Exeter St Davids

Great Western Railway

Ely - Stansted Airport via Cambridge 

Greater Anglia

Newcastle - Edinburgh

London North Eastern Railway***

Birmingham New Street - Crewe

London Northwestern Railway

Nuneaton - Tamworth

London Northwestern Railway

Basingstoke - Bournemouth via Southampton Central

South Western Railway

Birmingham New Street - University

West Midlands Trains

Edinburgh - Glasgow

ScotRail^

Leeds - Edinburgh

TransPennine Express^^

Cardiff Central - Cheltenham Spa

Transport for Wales

*Avanti West Coast ticket acceptance in in place until Saturday 29th January.

**EMR ticket acceptance is in place until Monday 31st January.

***London North Eastern Railways ticket acceptance is in place on Monday - Friday only between now and Friday 18th February.

^ScotRail ticket acceptance is in place on Saturday's only between now and Saturday 12th February.

^^ Transpennine Express ticket acceptance is in place until Monday 31st January.

Compensation

We're sorry for the disruption caused and thank you for your patience. If any changes to our service cause a delay of 30 minutes or more to your destination, please claim Delay Repay. If you choose not to travel then you can claim a full refund for your unused ticket from your ticket retailer. If purchased through the CrossCountry website or app then please contact our Web Support Team on sales.support.crosscountry@trainsfares.co.uk or 0371 244 2389. Our web support lines are open Monday - Sunday: 08:00-17:00.

If you have any questions about how your journey may be affected, you can tweet us on @CrossCountryUK or message us via Facebook Messenger, where we are available 24hrs a day.

Further queries? Please see our FAQs below.

FAQs

I don't want to travel, can I get a refund? +

For tickets purchased with CrossCountry using our website, mobile site or Train Tickets app please see the table below. Otherwise, please contact your original retailer.

Ticket type

Can I change my ticket?

Can I get a refund?      

Next steps

Advance train tickets

You can amend your Advance train ticket without paying a £10.00 admin fee with CrossCountry 

You may change your date and time of travel, but your origin and destination must remain the same. 

Any changes must be made before 18:00 the day before the original travel date.

Advance tickets are not refundable.

However, if the train you purchased a ticket for is cancelled a refund will be provided.

You can change your ticket in the My Account section of our site or Train Tickets app. If you purchased your ticket without being logged into your account or do not hold an account, you can register and add your guest booking to your account by following the “Login to manage your booking” link, found at the bottom of your confirmation e-mail. Alternatively, please contact Web Support on  sales.support.crosscountry@trainsfares.co.uk . or 0371 244 2389. Our Web Support lines are open Monday - Sunday: 08:00-17:00. 

To request a Rail Travel Voucher please e-mail our Customer Relations Team on customer.relations@crosscountrytrains.co.uk. Please include your booking reference number. 

If you are applying for a refund due to a service cancellation please contact Web Support using the contact information above.

All other tickets with the exception of Season tickets

As your ticket is flexible, please check to see if it is valid for when you would like to travel. Otherwise, you can apply for a refund if requested within 28 days of the expiry of your ticket.

If you booked an Anytime, Off-Peak or Super Off-Peak ticket, and wish to apply for a refund the £10.00 admin fee applies. Changes should be made before the journey has begun and a refund must be claimed within 28 days of the ticket expiry.

If you have If you booked an Anytime, Off-Peak or Super Off-Peak ticket, and wish to apply for a refund due to a service cancellation you can apply for a refund and the £10 admin fee will not apply.

You can change your ticket in the My Account section of our site or Train Tickets app. If you purchased your ticket without being logged into your account or do not hold an account, you can register and add your guest booking to your account by following the “Login to manage your booking” link, found at the bottom of your confirmation e-mail. Alternatively, please contact Web Support on sales.support.crosscountry@trainsfares.co.uk or 0371 244 2389. Our Web Support lines are open Monday - Sunday: 08:00-17:00.

If you are applying for a refund due to a service cancellation please contact Web Support using the contact information above.

Please note, refunds can take up to 5 working days to process once received by our team.

Season tickets can be refunded at any time, but there must be at least three days remaining on a weekly Season ticket, or seven days remaining on a monthly or longer Season ticket to obtain a refund. Refunds are not pro-rata as the unit cost of a Season ticket decreases as the period of validity increases. Annual Season tickets have little to no refund value if they have been used for more than 10 months, 12 days.

For more information and to see how much you could get back for your Season ticket, visit the National Rail website and use the Season Ticket Refund Calculator tool.

To request a refund for your Season ticket please contact our Web Support team on seasons.crosscountry@trainsfares.co.uk.

If you have a paper ticket and wish to make a refund please contact our Web Support team on sales.support.crosscountry@trainsfares.co.uk address only and they will provide directions on how to process. This will include a photograph of your paper ticket cut diagonally in half.

How can I reserve a seat? +

For on the day reservations only, please use our Ten Minute Reservation service.

My previous train was delayed so I couldn't catch the one I was reserved on? +

If your train was delayed then please speak to a member of station staff who will endorse your ticket to travel on the next CrossCountry train.

Once your ticket has been endorsed, you will need a seat reservation. To make a seat reservation on the next train, please use our TMR service.

If you have missed your booked train, and the reason wasn’t related to the railway, e.g. traffic on your way to the station, then you will need to purchase a brand new ticket.

What is the availability of staff and can I seek help if I need to? +

Station staff are still available for advice and there is Help points at non staffed stations. If you require "live" help whilst travelling you can contact our customer relations by telephone: 03447 369 123 (Monday - Friday: 08:00-20:00, Saturday - Sunday: 08:00-16:00) or our Social Media team on Facebook via CrossCountry Trains or Twitter @crosscountryuk available 24/7. On board staff are also there to help during your journey.

We are still operating both booked and un-booked Passenger Assistance services for those passengers that require this. For information please view here.

If my service is cancelled can I travel on an alternative service? +

If your service is cancelled, your Advance ticket is valid for an alternative CrossCountry service. You will not need to amend your ticket. Please see our ticket acceptance section for more information.  

There is ticket acceptance with other train operators which allows customers with Advance Purchase tickets for our cancelled services to travel with an alternative operator where required.

Ticket acceptance is in place on Mondays – Saturdays. On journeys between the following calling points Advance Purchase tickets for CrossCountry services will be valid with an alternative operator:

Journey

Operator

Stoke on Trent - Manchester Piccadilly

Avanti West Coast*

Banbury - Birmingham Moor Street

Chiltern Railways

Nottingham - Derby

East Midlands Railway**

Banbury - Oxford

Great Western Railway

Reading - Basingstoke 

Great Western Railway

Cheltenham Spa - Gloucester

Great Western Railway

Cardiff Central - Bristol Parkway/Temple Meads

Great Western Railway

Bristol Temple Meads - Paignton via Exeter St Davids

Great Western Railway

Ely - Stansted Airport via Cambridge 

Greater Anglia

Newcastle - Edinburgh

London North Eastern Railway***

Birmingham New Street - Crewe

London Northwestern Railway

Nuneaton - Tamworth

London Northwestern Railway

Basingstoke - Bournemouth via Southampton Central

South Western Railway

Birmingham New Street - University

West Midlands Trains

Edinburgh - Glasgow

ScotRail^

Leeds - Edinburgh

TransPennine Express^^

Cardiff Central - Cheltenham Spa

Transport for Wales

*Avanti West Coast ticket acceptance in in place until Saturday 29th January.

**EMR ticket acceptance is in place until Monday 31st January.

***London North Eastern Railways ticket acceptance is in place on Monday - Friday only between now and Friday 18th February.

^ScotRail ticket acceptance is in place on Saturday's only between now and Saturday 12th February.

^^ Transpennine Express ticket acceptance is in place until Monday 31st January.

 


Keeping you informed

We've been working with our industry partners to keep you better informed when things go wrong.

Take a look at our Customer Information Pledges.

 

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