We want travelling with us to be easy for all our customers, from when you plan your journey to when you arrive at your destination. If you require any extra assistance to help you make your journey, we offer our JourneyCare service.
Our JourneyCare team will help you plan your journey, go through your ticket options, and pre-arrange the assistance you need when you travel.
There are dedicated spaces for wheelchair users in Standard accommodation on all our trains, and in First Class on our High Speed Trains and Voyagers. If you need help getting on and off the train, we will make arrangements for you to be assisted during your journey, including during any changes you need to make between trains.
How to book JourneyCare
You can book assistance for your journey when you buy your tickets through our website or by using the form below. Alternatively you call our dedicated JourneyCare team to book the assistance for your journey.
We kindly ask that you give us at least 48 hour's notice before you intend to travel if arranging assistance online and 24 hours' notice before you intend to travel if arranging assistance by telephone or textphone so that we can make the necessary arrangements for you.
Lines are open 08.00 - 20.00 Monday to Sunday (except Christmas Day and Boxing Day).
Telephone: 0344 811 0125
Textphone: 0344 811 0126
What if I can't book JourneyCare assistance in advance?
We understand that sometimes life can't always be planned ahead, and we'll still do our best to provide the same level of help in those circumstances - just make the station and train staff aware when you arrive at your departure station.
Further information
The information provided above is a summary of what is available on the National Rail Enquiries website to help make your journey go as smoothly as possible. If you wish to find out more please visit nationalrail.co.uk
- For station facilities visit the Station information section
- Save up to 1/3 on most tickets with a Disabled Persons Railcard (this will navigate you to www.railcard.co.uk)
- For a full range of services, review the Disabled People's Protection Policy or visit the CrossCountry JourneyCare and Customer Relations offices
- Plan your route around a particular station with Stations Made Easy (this will navigate you to www.nationalrail.co.uk)
- To ensure we are able to book your assistance correctly, please ensure you have already booked your tickets online and have your transaction ID (this can be found on your booking confirmation e-mail) and seat reservations ready before completing the form below.
- We can provide timetables and other information in other formats including large print.
