Advice for rail users affected by RMT action: 27 September until 1 October
The RMT Union has announced further industrial action that would affect CrossCountry services from the start of Friday 27 September until the end of Tuesday 1 October. We remain in discussions with the RMT to seek a resolution and customers are advised to check our website for the latest travel information.
If this action goes ahead then on most days there would be little impact on our services. However, services on Sunday 29 September would be severely restricted. Seat reservations have been suspended and alternative arrangements are being prepared and will be made available here when finalised.
Updated: 26.08.2019 - 15:45
A shortage of train crew means that a reduced CrossCountry service is in operation across the railway network.
All passengers travelling this Monday are advised to check their journeys before travel. Passengers who purchased 'ADVANCE' tickets can travel on earlier or later services.
The following operators have agreed to accept CrossCountry tickets until the end of service:
If as a result you have been delayed 30 minutes or more, please claim your compensation using our Delay Repay scheme.
Ticket Acceptance on CrossCountry services on Sunday 25 August
If you have purchased a ticket for Sunday 25 August marked ‘XC ONLY’, ‘CROSS CNTRY ONLY’ or ‘ANY PERMITTED’ and your journey is entirely with CrossCountry this will be valid to travel on an alternative CrossCountry service on Monday 26 August and Tuesday 27 August.
Customers No Longer Wishing to Travel
If you no longer wish to travel, you should contact your original ticket retailer to organise a refund.
Passengers who do travel and find their journeys taking longer than advertised when they booked their tickets may be entitled to delay repay compensation.
If you have a query on a journey you are planning, please contact us on our Twitter and Facebook pages, or alternatively please contact National Rail Enquiries on 03457 48 49 50 or visit the National Rail Enquiries website.