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Updated: 26.08.2019 - 15:45

Travel information for Monday 26 August 2019

A shortage of train crew means that a reduced CrossCountry service is in operation across the railway network. 

All passengers travelling this Monday are advised to check their journeys before travel. Passengers who purchased 'ADVANCE' tickets can travel on earlier or later services. 

The following operators have agreed to accept CrossCountry tickets until the end of service:

  • London Northwestern Railway services between Stoke-On-Trent and Coventry in both directions.
  • West Midlands Railway services between Coventry and Leamington Spa in both directions.
  • South Western Railway between Basingstoke and Bournemouth in both directions.
  • Chiltern Railways between Birmingham Snow Hill and Banbury in both directions.
  • Great Western Railway via any reasonable route. 

To check if your journey is affected, please visit our Journey Check. Alternatively, you can contact us on Twitter or Facebook

If as a result you have been delayed 30 minutes or more, please claim your compensation using our Delay Repay scheme.  

 

Travel information for passengers with tickets dated Sunday 25 August 2019

Ticket Acceptance on CrossCountry services on Sunday 25 August

If you have purchased a ticket for Sunday 25 August marked ‘XC ONLY’, ‘CROSS CNTRY ONLY’ or ‘ANY PERMITTED’ and your journey is entirely with CrossCountry this will be valid to travel on an alternative CrossCountry service on Monday 26 August and Tuesday 27 August.

Customers No Longer Wishing to Travel

If you no longer wish to travel, you should contact your original ticket retailer to organise a refund.

Passengers who do travel and find their journeys taking longer than advertised when they booked their tickets may be entitled to delay repay compensation.

If you have a query on a journey you are planning, please contact us on our Twitter and Facebook pages, or alternatively please contact National Rail Enquiries on 03457 48 49 50 or visit the National Rail Enquiries website.

 

 

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