Alexandra Palace Train Station
Address
Alexandra Palace station
Station Road
Alexandra Park
Greater London
N22 7ST
Ticket office opening hours:
Monday - Friday - 06:15 to 12:40
Saturday - 09:00 to 15:25
Sunday
| Time | Destination | Status | Platform |
|---|
Station facilities
- Seated Area
- Station Buffet
- Atm Machine
- Shops
Station overview
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Accessibility
- Accessible Public Telephones No
- Accessible Taxis No
- First Class Lounge No
- Help Points YES Yes
- Impaired Accessible Booking Office Counter YES Yes
- Impared Access Staff YES Yes
- Impared Access Ticket Gate YES Yes
- Impaired Accessible Ticket Machines YES Yes
- Induction Loop No
- Impaired Mobility Set Down No
- National Key Toilets No
- Ramp for Train Access No
- Wheel chairs Available No
- Impaired Access Helpline Hours Monday - Sunday - open 24h
- Impaired Access Staff Help Hours Monday - Sunday - open 24h
-
Accesible Ticket Machine
All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.
Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.
- Helpline YES Yes
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Helpline Contact Details
For help with planning your journey, or to book assistance, please contact our assisted travel helpline on:
- Phone - 0800 058 2844
- Textphone - 0800 138 1018
- Helpline Contact URL https://www.greatnorthernrail.com/travel-information/travel-help/assisted-travel
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Helpline Open Note
The assisted helpline is not available on Christmas Day.
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Step Free Access
This is a Category C station: This station does not have step-free access.
The Assistance Meeting Point is in the Ticket Hall, next to the taxi office.
Coverage: no Part Of Station - Step Free Access Coverage No Part of Station
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Staff Help
Staffed from first to last train.
-
Baggage Services
- Left Luggage: Available No
-
Bus information
- Bus Service: Availability YES Yes
- Bus Service: Note Information to plan your onward journey is available in a printable format can be found here (http://www.nationalrail.co.uk/posters/AAP.pdf)
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Cycle Storage
- Availability YES Yes
- Closed Circuit TV YES Yes
-
Location
Located inside the booking office, and opposite booking office.
Cycles are left at owners risk. Abandoned cycles may be removed.
- Sheltered No
- Spaces 5
- Type Stands
-
Dining and Shopping
- Dining & Shopping: Shops YES Yes
- Dining & Shopping: Station Buffet YES Yes
-
Phones, Internet & Wi-fi
- Station Amenities: Telephone No
- Web Kiosk: Available No
- Station Amenities: Wi-Fi Find WiFi Hotspots around Alexandra Palace station (http://btopenzone.hotspot-directory.com )
- Telephone: Usage Type Cards And Coins
-
Restrooms
- Toilets No
- Baby Change No
-
Station Information
- ATM YES Yes
- Baby Change No
- Bureau De Change No
- Lost Property No
- Post Box No
- Shops YES Yes
- Seated Area YES Yes
- Station Buffet YES Yes
- Showers No
- Trolley No
- Wifi No
- Waiting Room No
-
Lost Property
If you have lost something at a Great Northern station or onboard a Great Northern train, please visit the Great Northern website and use the webform to register your lost item.
Some Great Northern trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.
If you have found an item of lost property, please hand it in to a member of staff.
- Staffing Level YES Yes
-
Ticketing Hours
-
Ticket Office Hours
Monday - Friday - 06:15 to 12:40
Saturday - 09:00 to 15:25
Sunday
-
Ticket Office Hours
Monday - Friday - 06:15 to 12:40
-
Ticketing Services & Information
- Oyster Pre-Pay YES Yes
- Pre-Purchase Collection YES Yes
- Ticket Machine YES Yes
-
Oyster Notes
Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.
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Penalty Fares
Url: https://www.greatnorthernrail.com/penaltyfares -
Smartcard Notes
Smartcard Issued: Yes
Smartcard Validator: YesFor more information on using the Key smartcard, please visit the Key smartcard webpage on the Great Northern website.
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Taxi Information
- Availability YES Yes
- Note YES
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Local Taxis
Alexandra Palace: Rail Station is served by a cab office. Check availability before travelling, and pre-book or on arrival. Consider using the following operators:
Alexandra Phone 020 8889 3535 Comcab Phone 020 7908 0271 Scorpio Phone 020 8889 8877
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Other transportation
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Rail Replacement Services
Please click the link for details regarding the rail replacement bus location.
Rail Replacement Map: https://assets.nationalrail.co.uk/e8xgegruud3g/2m Mlueg S Adwb Vr P7j Lh6 Nu/f69f603c931c8bd4833038914353672a/2025-01_ C I_ G N_ R R B_ A A P_ D R.pdf
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Rail Replacement Services
Direct CrossCountry Routes
Get live information on direct CrossCountry routes.
