Braintree Train Station

• Accessibility

  • Accessible Public Telephones YES Yes
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate No
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop YES Yes
  • Impaired Mobility Set Down No
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Helpline Hours EVERYDAY
    08:00:00 - 20:00:00
  • Impaired Access Staff Help Hours SATURDAY
    05:45:00 - 13:05:00
    SUNDAY
    07:45:00 - 15:30:00
    WEEKDAYS
    06:15:00 - 19:00:00
  • Accessible Taxis Details of nearest taxis are shown on station information poster
  • Customer Help Point Help points can be found at the following location(s):Platform 1 (for trains towards Witham and London) - Between the side entrance and the main entrance to the platform, fixed to the platform-facing wall of the station building
  • Helpline We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here (https://www.nationalrail.co.uk/stations_destinations/passenger-assist.aspx title=).
  • Helpline Contact Details 0800 028 28 78
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Helpline Open Note 08:00 - 20:00
  • Nearest Stations with Facilities WTM
  • Step Free Access This station has step free access to the single platform for trains towards Witham and London.This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955 (https://www.orr.gov.uk/media/10955 title=)
    Assistance meeting point is the ticket office.
  • Step Free Access Coverage Whole Station
  • Staff Help Driver only operated services. Assistance at this station is provided by a staff member during ticket office opening hours. On weekdays only, a mobile platform host is available for pre-booked assistance between the hours of 12:00 and 19:00. Outside of these hours customers are advised to use Witham station, which is approximately 8 miles away. Booking is recommended.

• Airport

  • Availability YES Yes
  • Note There are regular express bus services from outside the station direct to Stansted Airport Terminal

• Baggage Services

  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Bus information

  • Bus Service: Availability YES Yes
  • Bus Service: Note Braintree is a PlusBus location click here to see the PlusBus map. http://www.plusbus.info/braintree (http://www.plusbus.info/braintree) There are regular express bus services from outside the station to Stansted Airport

• Cycle Storage

  • Availability No
  • Closed Circuit TV YES Yes
  • Location

    There are two sheltered cycle parking areas providing 64 spaces located between the bus stops at the side entrance to the station and the local council car park. A further sheltered cycle parking area with 20 spaces is available in the corner of the Station Approach car park, which is operated by Braintree District Council.

  • Note

  • Sheltered YES Yes
  • Spaces 84
  • Type Racks

• Dining and Shopping

  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet No

• Phones, Internet & Wi-fi

  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Braintree station (http://btwifi.com/find title=)
  • Telephone: Usage Type Cards And Coins

• Parking

  • Car Parking Details Email: [email protected]
    Phone number: 0345 050 7080
    
    Operator Name: National Car Parks Ltd
    Name: Station Car Park
    Spaces: 25
    Charges:
    Daily: £6.00
    Weekly: £24.00
    Monthly: £94.00
    ThreeMonthly: £267.00
    Annual: £931.00
    Saturday: £3.00
    Sunday: £6.00
    
    Number Accessible Spaces: 2
    Accessible Car Park Equipment: Yes
    Cctv: Yes
    Open:
    Monday - Friday - Open 24 hours
    Saturday - Open 24 hours
    Sunday - Open 24 hours
    Url: https://www.ncp.co.uk/find-a-car-park/car-parks/braintree-station-g-anglia/

• Restrooms

  • Toilets YES Yes
  • Baby Change No
  • Toilets Note

    The toilets are located in the station building and are accessed via the waiting room. An accessible toilet is available for radar key holders. All toilets at this station are scheduled to be open at the following times:

    Monday - Friday 05:30 - 18:30Saturday 05:30 - 12:30Sunday 08:00 - 15:00

• Station Information

  • ATM No
  • Baby Change No
  • Bureau De Change No
  • Lost Property No
  • Post Box No
  • Shops No
  • Seated Area YES Yes
  • Station Buffet No
  • Showers No
  • Trolley No
  • Wifi YES Yes
  • Waiting Room No
  • Lost Property: URL https://www.greateranglia.co.uk/lost-property
  • Customer Service Note Monday-Saturday 08:00-20:00Sunday 10:00-20:00
    Bank Holidays 09:00-18:00
    The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
    Closed on Christmas Day and Boxing Day.
  • Information Systems DepartureScreensAnnouncements
  • Staffing Level YES Yes

• Ticketing Hours

  • Ticket Office Hours SATURDAY
    05:45:00 - 13:05:00
    SUNDAY
    07:45:00 - 15:30:00
    WEEKDAYS
    06:15:00 - 15:00:00

• Ticketing Services & Information

  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Penalty Fares LE
  • Smartcard Notes https://www.greateranglia.co.uk/tickets-fares/find-right-ticket-you/season-tickets/smartcard (https://www.greateranglia.co.uk/tickets-fares/find-right-ticket-you/season-tickets/smartcard title=)

• Ticket Vending Hours

  • Ticket Vending Hours FRIDAY
    00:00:00 - 23:59:59
    MONDAY
    00:00:00 - 23:59:59
    SATURDAY
    00:00:00 - 23:59:59
    SUNDAY
    00:00:00 - 23:59:59
    THURSDAY
    00:00:00 - 23:59:59
    TUESDAY
    00:00:00 - 23:59:59
    WEDNESDAY
    00:00:00 - 23:59:59

• Taxi Information

  • Availability YES Yes
  • Note Taxi rank outside station entrance

• Local Taxis

  Braintree: Rail Station is served by a taxi rank or a cab office. Check availability before travelling, and pre-book if necessary. Consider using the following local operators:

  Mals	Phone 01376 585888
  Yelo	Phone 01376 334455
  Green Line	Phone 01376 323232

• Other transportation

  • Rail Replacement Services Rail replacement bus services pick up and drop off at the bus stop in the turning circle, just outside the station.