Broadstairs Train Station

• Accessibility

  • Accessible Public Telephones YES Yes
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate No
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop YES Yes
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available No
  • Impaired Access Staff Help Hours SATURDAY
    06:15:00 - 19:30:00
    SUNDAY
    08:10:00 - 15:40:00
    WEEKDAYS
    06:15:00 - 19:30:00
  • Accessible Public Telephone Public telephones are not wheelchair accessible
  • Accessible Taxis Accessible taxis are available to book
  • Accesible Ticket Machine Station forecourt
  • Booking Office Counter

    The ticket counter can be adjusted by the operator to suit either standing or wheelchair users height.

  • Customer Help Point On platform
  • Helpline Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point on the platform. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. There are staff on all the trains that call at this station that can assist with getting on and off trains only. If no staff at the station ensure you position yourself on the platform so the on train staff can see you. Where staff are not available at the station to assist, and you need assistance beyond just getting on or off the train, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
  • Helpline Contact Details 0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Helpline Open Note *Helpline closed on Christmas Day
  • National Key Toilets

    Platform 2 - Available during staffing hours. This toilet is stoma friendly.

  • Nearest Stations with Facilities MAR
  • Step Free Access This is a category B2 station. Step free access to platform 2 from main entrance for services towards Ramsgate. Step free access to platform 1 via side entrance from ramp off The Broadway.  Step free interchange between platforms via road and steep paths in excess of 400 metres. Stepped access within station via the footbridge.
  • Step Free Access Coverage Partial Station

• Baggage Services

  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Bus information

  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/BSR.pdf)

• Cycle Storage

  • Availability No
  • Closed Circuit TV No
  • Location

    upside

  • Note

    You may leave your cycle in the rack provided however you do so at your own risk.

  • Sheltered YES Yes
  • Spaces 22
  • Type Stands

• Dining and Shopping

  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet YES Yes

• Phones, Internet & Wi-fi

  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Broadstairs station (https://www.btwifi.co.uk/find/?search=CT10+1HZ title=)
  • Telephone: Usage Type Cards And Coins

• Parking

  • Car Parking Details

    From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

    
    Email: [email protected]
    Phone number: 0330 333 9232
    
    Operator Name: A P C O A Parking
    Name: Station Car Park
    Spaces: 39
    Charges:
    Off-peak: £4.50
    Daily: £4.90
    Weekly: £19.50
    Monthly: £65.50
    ThreeMonthly: £196.30
    SixMonthly: £395.50
    Annual: £709.00
    Saturday: £4.20
    Sunday: £4.80
    Note:

    Daily Rate (Tuesday, Wednesday and Thursday) - £5.40

    Off peak evening rate (after 18:00) - £3.50

    
    
    Number Accessible Spaces: 2
    Accessible Spaces Note:

    Parking is free for disabled customers displaying a valid Blue Badge in any car parking space

    
    Accessible Car Park Equipment: No
    Cctv: Yes
    Open:
    Monday - Friday - Open 24 hours
    Saturday - Open 24 hours
    Sunday - Open 24 hours
    Url: https://www.nationalrail.co.uk/

• Restrooms

  • Toilets YES Yes
  • Baby Change No
  • Toilets Note

    Platform 2 - Available during staffing hours

• Station Information

  • ATM No
  • Baby Change No
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box No
  • Shops No
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi No
  • Waiting Room No
  • Lost Property Phone number: 0345 322 7021
    
    Operator Name: Southeastern Customer Services
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note 0345 322 7021
  • Information Systems DepartureScreensAnnouncements
  • Lost Property Number 0345 322 7021
  • Staffing Level YES Yes

• Ticketing Hours

  • Ticket Office Hours SATURDAY
    06:15:00 - 19:30:00
    SUNDAY
    08:10:00 - 15:40:00
    WEEKDAYS
    06:15:00 - 19:30:00

• Ticketing Services & Information

  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Customer Service Note On way in to access trains
  • Penalty Fares SE
  • Smartcard Notes  Seasons, Single and Return tickets are now available digitally on The Key.  To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key (https://www.southeasternrailway.co.uk/tickets/the-key title=) or get a smartcard from all staffed Southeastern ticket offices.

• Ticket Vending Hours

  • Ticket Vending Hours FRIDAY
    00:00:00 - 23:59:59
    MONDAY
    00:00:00 - 23:59:59
    SATURDAY
    00:00:00 - 23:59:59
    SUNDAY
    00:00:00 - 23:59:59
    THURSDAY
    00:00:00 - 23:59:59
    TUESDAY
    00:00:00 - 23:59:59
    WEDNESDAY
    00:00:00 - 23:59:59

• Taxi Information

  • Availability YES Yes
  • Note There is a taxi rank near the station entrance.

• Local Taxis

  Broadstairs: Rail Station is served by a taxi rank or a cab office. Check availability before travelling, and pre-book if necessary. Consider using the following local operators:

  Thanet	Phone 01843 333333
  Mallett	Phone 01843 869133

• Other transportation

  • Rail Replacement Services Towards Ramsgate: High Street bus stop opposite the convenience store. (what 3 words: roof.during.fall (https://w3w.co/roof.during.fall title=))Towards Margate: High Street bus stop outside the convenience store. (what 3 words: little.sprint.cake (https://w3w.co/little.sprint.cake title=))