Caerphilly Train Station

• Accessibility

  • Accessible Public Telephones YES Yes
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate No
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down No
  • National Key Toilets No
  • Ramp for Train Access YES Yes
  • Wheel chairs Available No
  • Impaired Access Helpline Hours Monday - Sunday - 08:00 to 20:00
  • Accesible Ticket Machine

    The ticket machine(s) take cash, and major debit and credit cards.

  • Customer Help Point Ticket office for advice only
  • Helpline YES Yes
  • Helpline Contact Details

    03333 211202

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Step Free Access

    Category B2.

    Platform 1 (for Cardiff) has level access.

    Platform 2 (for Rhymney) is accessible only by a footbridge or by a steep ramp.

    
    Coverage: partial Station
  • Step Free Access Coverage Whole Station
  • Staff Help

    If requiring passenger assist please see the conductor on the train. For other queries please see station staff during ticket office hours.

• Baggage Services

  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Bus information

  • Bus Service: Availability YES Yes
  • Bus Service: Note Stagecoach operates a network of regular local bus routes around Caerphilly and to surrounding towns and villages. For route maps and timetables: www.stagecoachbus.com (http://www.stagecoachbus.com)   Buy a Caerphilly PlusBus ticket with your train ticket, for unlimited bus travel around the town. For details:   www.PlusBus.info (http://www.PlusBus.info) The Bus Interchange is located beside the rail station.

• Cycle Storage

  • Availability YES Yes
  • Closed Circuit TV YES Yes
  • Location

    5 Sheffield stands providing parking for up to ten bicycles are located in a shelter near the station entrance to the Cardiff direction, southbound, platform.

    2 Sheffield stands providing parking for up to 4 bicycles are located in a Voyager Shelter on platform 3 - ie northbound platform

  • Note

    5 hoops

  • Sheltered YES Yes
  • Spaces 14
  • Type Stands

• Dining and Shopping

  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet No

• Phones, Internet & Wi-fi

  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Caerphilly station (http://btopenzone.hotspot-directory.com )
  • Telephone: Usage Type Coins

• Parking

  • Car Parking Details Email: [email protected]
    Phone number: 03333 211 202
    
    Operator Name: Transport for Wales/ Caerphilly County Borough Council
    Name: Station Car Park
    Spaces: 222
    Free: true
    Number Accessible Spaces: 6
    Accessible Car Park Equipment: Yes
    Cctv: Yes
    Open:
    Monday - Friday - Open 24 hours
    Url: https://www.nationalrail.co.uk/

• Restrooms

  • Toilets No
  • Baby Change No

• Station Information

  • ATM No
  • Baby Change No
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box No
  • Shops YES Yes
  • Seated Area YES Yes
  • Station Buffet No
  • Showers No
  • Trolley No
  • Wifi No
  • Waiting Room No
  • Lost Property Phone number: 03333 211 202
    
    Operator Name: a href="https://tfw.missingx.com/" Transport for Wales/a
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note Contact our Customer Relations team directly via the customer webform at www.tfwrail.wales (https://tfwrail.wales)
  • Information Systems DepartureScreensArrivalScreens
  • Lost Property Number 03333 211 202
  • Staffing Level YES Yes

• Ticketing Hours

  • Ticket Office Hours Monday - Friday - 06:00 to 18:00
    Saturday - 07:30 to 18:00
    Sunday

• Ticketing Services & Information

  • Oyster Pre-Pay No
  • Ticket Machine YES Yes
  • Penalty Fares
    Train Operator: AW
    Url: https://tfwrail.wales/policies-and-reports/revenue-protection-policy
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: Yes
    

    Load a pre-purchased season ticket onto a smartcard using the smartcard validator or the ticket vending machine.

• Taxi Information

  • Availability YES Yes
  • Note Taxi rank within 100m and clearly signposted

• Local Taxis

  Caerphilly: Rail Station is served by a taxi rank or a cab office. Check availability before travelling, and pre-book if necessary. Consider using the following local operators:

  Castell	Phone 029 2088 8888
  Coddy	Phone 029 2086 8686
  Civic	Phone 029 2085 1011

• Other transportation

  • Rail Replacement Services

    The rail replacement bus stop is Bay 8 at the bus stand outside the front of the station.