Canterbury West Train Station

• Accessibility

  • Accessible Public Telephones YES Yes
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop YES Yes
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Staff Help Hours FRIDAY
    05:00:00 - 01:30:00
    MONDAY
    05:00:00 - 23:30:00
    SATURDAY
    05:00:00 - 01:30:00
    SUNDAY
    07:00:00 - 00:30:00
    THURSDAY
    05:00:00 - 23:30:00
    TUESDAY
    05:00:00 - 23:30:00
    WEDNESDAY
    05:00:00 - 23:30:00
  • Accessible Public Telephone Public telephones are not wheelchair accessible
  • Accessible Taxis Accessible taxis are available to book
  • Accesible Ticket Machine two within concourse.
  • Booking Office Counter

    Counters can be raised or lowered to suit all customers

  • Customer Help Point On platform
  • Helpline Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes.  The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed,  the ticket office or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further. 
  • Helpline Contact Details 0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Helpline Open Note *Helpline closed on Christmas Day
  • National Key Toilets

    Platform 1 - Available during staffing hours. This toilet is stoma friendly

  • Step Free Access This is a category A station. This station has step free access to all platforms - Access to all platforms and interchange via lifts and stairs.
  • Step Free Access Coverage Whole Station

• Baggage Services

  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Bus information

  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/CBW.pdf)

• Cycle Storage

  • Availability No
  • Closed Circuit TV No
  • Cycle Hire: Note Brompton Dock0208 232 3931 www.bromptondock.co.uk (http://www.bromptondock.co.uk/ title=)
  • Location

    downside platform - London end

  • Note

    You may leave your cycle in the rack provided however you do so at your own risk.

  • Sheltered YES Yes
  • Spaces 134
  • Type Stands

• Dining and Shopping

  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet YES Yes

• Phones, Internet & Wi-fi

  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Canterbury West station (https://www.btwifi.co.uk/find/?search=CT2+8AN title=)
  • Telephone: Usage Type Cards And Coins

• Parking

  • Car Parking Details

    From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

    
    Email: [email protected]
    Phone number: 0330 333 9232
    
    Operator Name: A P C O A Parking
    Name: Station Car Park
    Spaces: 112
    Charges:
    Off-peak: £9.50
    Daily: £10.50
    Weekly: £39.60
    Monthly: £139.60
    ThreeMonthly: £416.30
    SixMonthly: £833.00
    Annual: £1,493.00
    Saturday: £8.30
    Sunday: £5.80
    Note:

    Daily Rate (Tuesday, Wednesday and Thursday) - £11

    Off peak evening rate (after 18:00) - £5.50

    
    
    Number Accessible Spaces: 4
    Accessible Spaces Note:

    Parking is free for disabled customers displaying a valid Blue Badge in any car parking space

    
    Accessible Car Park Equipment: No
    Cctv: Yes
    Open:
    Monday - Friday - Open 24 hours
    Saturday - Open 24 hours
    Sunday - Open 24 hours
    Url: https://www.nationalrail.co.uk/

• Restrooms

  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note

    Platform 1 - Available during staffing hours

• Station Information

  • ATM No
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box No
  • Shops No
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi No
  • Waiting Room No
  • Lost Property Phone number: 03453227021
    
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note This station has Secure station accreditation - For more information contact 0345 322 7021
  • Information Systems DepartureScreensAnnouncements
  • Lost Property Number 03453227021
  • Staffing Level YES Yes

• Ticketing Hours

  • Ticket Office Hours SATURDAY
    06:15:00 - 19:30:00
    SUNDAY
    08:30:00 - 17:00:00
    WEEKDAYS
    06:15:00 - 19:30:00

• Ticketing Services & Information

  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Customer Service Note On way in to access trains
  • Penalty Fares SE
  • Smartcard Notes  Seasons, Single and Return tickets are now available digitally on The Key.  To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key (https://www.southeasternrailway.co.uk/tickets/the-key title=) or get a smartcard from all staffed Southeastern ticket offices.

• Ticket Vending Hours

  • Ticket Vending Hours FRIDAY
    00:00:00 - 23:59:59
    MONDAY
    00:00:00 - 23:59:59
    SATURDAY
    00:00:00 - 23:59:59
    SUNDAY
    00:00:00 - 23:59:59
    THURSDAY
    00:00:00 - 23:59:59
    TUESDAY
    00:00:00 - 23:59:59
    WEDNESDAY
    00:00:00 - 23:59:59

• Taxi Information

  • Availability YES Yes
  • Note There is a taxi rank at the front of the station.

• Local Taxis

  Canterbury West: Rail Station is served by a taxi rank or a cab office. Check availability before travelling, and pre-book if necessary. Consider using the following local operators:

  TaxiNow	Phone 01227 464232
  Canterbury	Phone 01227 444444
  Euro	Phone 01227 808222

• Other transportation

  • Cycle Hire YES Yes
  • Rail Replacement Services Station forecourt