Chatham Train Station

• Accessibility

  • Accessible Public Telephones No
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop YES Yes
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Accessible Public Telephone Public telephones are not wheelchair accessible
  • Accessible Taxis Accessible taxis are available to book
  • Accesible Ticket Machine In the booking hall
  • Booking Office Counter

    There are standing height and wheelchair height ticket counters available.

  • Customer Help Point On platform
  • Helpline Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes.  The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed,  the ticket office or you can use the help point.
  • Helpline Contact Details 0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Helpline Open Note *Helpline closed on Christmas Day
  • National Key Toilets

    Platform 1&2 - Available during staffing hours. This toilet is stoma friendly.

  • Step Free Access This is a category A station. There is step free access to the booking hall from Railway Street. There is step free access via lifts down to all platforms from the booking hall. If you are in need of assistance, you may request step free access towards London (Platform 1) from the car park and away from London (Platform 2) from the car park.
  • Step Free Access Coverage Whole Station

• Baggage Services

  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Bus information

  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/CTM.pdf)

• Cycle Storage

  • Availability No
  • Closed Circuit TV YES Yes
  • Location

    downside car park

  • Note

    You may leave your cycle in the rack provided however you do so at your own risk.

  • Sheltered YES Yes
  • Spaces 30
  • Type Stands

• Dining and Shopping

  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet YES Yes

• Phones, Internet & Wi-fi

  • Station Amenities: Telephone No
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Chatham station (https://www.btwifi.co.uk/find/?search=ME4+6PN title=)
  • Telephone: Usage Type Cards And Coins

• Parking

  • Car Parking Details

    From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

    
    Email: [email protected]
    Phone number: 0330 333 9232
    
    Operator Name: A P C O A Parking
    Name: Station Car Park
    Spaces: 276
    Charges:
    Off-peak: £7.80
    Daily: £8.60
    Weekly: £36.90
    Monthly: £129.40
    ThreeMonthly: £386.70
    SixMonthly: £772.50
    Annual: £1,386.00
    Saturday: £6.90
    Sunday: £4.80
    Note:

    Daily Rate (Tuesday, Wednesday and Thursday) - £9.10

    Off peak evening rate (after 18:00) - £3.50

    
    
    Number Accessible Spaces: 4
    Accessible Spaces Note:

    Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.  

    
    Accessible Car Park Equipment: No
    Cctv: Yes
    Open:
    Monday - Friday - Open 24 hours
    Saturday - Open 24 hours
    Sunday - Open 24 hours
    Url: https://www.nationalrail.co.uk/

• Restrooms

  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note

    Platform 1 & 2 - Available during staffing hours

• Station Information

  • ATM YES Yes
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box No
  • Shops YES Yes
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi No
  • Waiting Room YES Yes
  • Lost Property Phone number: 0345 322 7021
    
    Operator Name: Southeastern Customer Services
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note This station has Secure station accreditation - For more information contact 0345 322 7021
  • Information Systems DepartureScreensAnnouncements
  • Lost Property Number 0345 322 7021
  • Staffing Level YES Yes

• Ticketing Hours

  • Ticket Office Hours SATURDAY
    06:20:00 - 20:00:00
    SUNDAY
    07:10:00 - 19:00:00
    WEEKDAYS
    05:50:00 - 20:00:00

• Ticketing Services & Information

  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Customer Service Note Station front entrance
  • Penalty Fares SE
  • Smartcard Notes  Seasons, Single and Return tickets are now available digitally on The Key.  To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key (https://www.southeasternrailway.co.uk/tickets/the-key title=) or get a smartcard from all staffed Southeastern ticket offices.

• Ticket Vending Hours

  • Ticket Vending Hours FRIDAY
    00:00:00 - 23:59:59
    MONDAY
    00:00:00 - 23:59:59
    SATURDAY
    00:00:00 - 23:59:59
    SUNDAY
    00:00:00 - 23:59:59
    THURSDAY
    00:00:00 - 23:59:59
    TUESDAY
    00:00:00 - 23:59:59
    WEDNESDAY
    00:00:00 - 23:59:59

• Taxi Information

  • Availability YES Yes
  • Note station forecourt

• Local Taxis

  Chatham: Rail Station is served by a taxi rank or a cab office. Check availability before travelling, and pre-book if necessary. Consider using the following local operators:

  ABC	Phone 01634 840840
  Windmill	Phone 01634 222222
  Star	Phone 01634 363636

• Other transportation

  • Rail Replacement Services Bus stop B in the bus interchange, to the right of the station entrance