Chester-le-Street Train Station

• Accessibility

  • Accessible Public Telephones YES Yes
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points No
  • Impaired Accessible Booking Office Counter No
  • Impaired Access Staff No
  • Impaired Access Ticket Gate No
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop YES Yes
  • Impaired Mobility Set Down No
  • National Key Toilets No
  • Ramp for Train Access YES Yes
  • Wheelchairs Available No
  • Impaired Access Helpline Hours Monday - Sunday - open 24h
  • Accessible Taxis

    You can pre arrange an accessible taxi by calling customer experience Tel: 08002006060

  • Booking Office Counter

    staff will come out of the office to assist

  • Customer Help Point none
  • Helpline No
  • Helpline Contact Details

    0800 138 5560 text relay 18001 0800 138 5560

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Impaired Mobility Set Down

    Level access from car park.

  • Step Free Access
    • Category B Station

     Access to North Bound platform via ramp and roadside pavement

    To find our more about travelling around this station, please see the 360 map click here

    
    Coverage: partial Station
  • Step Free Access Coverage Partial Station

• Airport

  • Availability No
  • Note

    There are toilets in the caf?? but this is not operated by the station operator and are for caf?? customers only

• Baggage Services

  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Bus information

  • Bus Service: Availability YES Yes
  • Bus Service: Note Busline 0871 200 2233

• Cycle Storage

  • Availability No
  • Closed Circuit TV YES Yes
  • Cycle Hire: Note Not available at this station.
  • Location

    Within Car park

  • Sheltered No
  • Spaces 2
  • Type Stands

• Dining and Shopping

  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet No

• Phones, Internet & Wi-fi

  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Chester-le-Street station (https://www.btwifi.co.uk/find/?search=DH3+3EE title=)
  • Telephone: Usage Type Cards And Coins

• Parking

  • Car Parking Details Email: [email protected]
    Phone number: 0800 200 6060
    
    Operator Name: Northern
    Name: Station Car Park
    Spaces: 11
    Charges:
    Daily: £3.30
    Weekly: £13.20
    Monthly: £51.00
    Annual: £528.00
    Note:

    Daily Charge: £3.30 Up to 2 hours (no return) £0.80 Up to 4 hours (no return) £1.70 Overnight Parking (1600-0759) £0.80

    RingGo Code 5720

    Register www.MyRingGo.com or call 01138090070

    
    
    Number Accessible Spaces: 0
    Accessible Car Park Equipment: Yes
    Cctv: No
    Open:
    Monday - Friday - Open 24 hours
    Saturday - Open 24 hours
    Sunday - Open 24 hours
    Url: https://www.nationalrail.co.uk/

• Restrooms

  • Toilets No
  • Baby Change No
  • Toilets Note

    There are toilets in the caf?? but this is not operated by the station operator and are for caf?? customers only

• Station Information

  • ATM No
  • Baby Change No
  • Bureau De Change No
  • Lost Property No
  • Post Box No
  • Shops No
  • Seated Area YES Yes
  • Station Buffet No
  • Showers No
  • Trolley No
  • Wifi No
  • Waiting Room No
  • Lost Property Phone number: 08002006060
    
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note 08002006060
  • Lost Property Note Open 0700-2200 7 days per week
  • Lost Property Number 08002006060
  • Staffing Level YES Yes

• Ticketing Services & Information

  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Penalty Fares NT
  • Smartcard Notes Smartcard Issued: Yes
    Smartcard Validator: No
    

    More information at www.northernrailway.co.uk/smart

• Ticket Vending Hours

  • Ticket Vending Hours FRIDAY
    00:00:00 - 23:59:59
    MONDAY
    00:00:00 - 23:59:59
    SATURDAY
    00:00:00 - 23:59:59
    SUNDAY
    00:00:00 - 23:59:59
    THURSDAY
    00:00:00 - 23:59:59
    TUESDAY
    00:00:00 - 23:59:59
    WEDNESDAY
    00:00:00 - 23:59:59

• Taxi Information

  • Availability YES Yes
  • Note Taxi rank outside front of station

• Local Taxis

  Chester-le-Street: Rail Station is served by a taxi rank or a cab office. Check availability before travelling, and pre-book if necessary. Consider using the following local operators:

  Street Cars	Phone 0191 388 7766
  ABA	Phone 0191 388 6299
  Andys	Phone 0191 388 8219

• Other transportation

  • Rail Replacement Services

    Pick Up / Drop off from outside the Masonic Centre/Hall on Station Road near the mini roundabout.

    What3words - noisy.held.bumpy