Chester-le-Street Train Station

• Accessibility

  • Accessible Public Telephones YES Yes
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points No
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff No
  • Impared Access Ticket Gate No
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop YES Yes
  • Impaired Mobility Set Down No
  • National Key Toilets No
  • Ramp for Train Access YES Yes
  • Wheel chairs Available No
  • Accessible Taxis

    You can pre arrange an accessible taxi by calling customer experience Tel: 08002006060

  • Booking Office Counter

    staff will come out of the office to assist

  • Customer Help Point none
  • Helpline Assistance is provided by the conductor at this station, please wait on the platform for the train to arrive.We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point. Boarding ramps are carried on all of our trains.
    We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. (https://www.nationalrail.co.uk/stations_destinations/passenger-assist.aspx title=)
  • Helpline Contact Details 0800 138 5560 text relay 18001 0800 138 5560
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Impared Mobility Set Down Level access from car park.
  • Step Free Access Category B Station Access to North Bound platform via ramp and roadside pavement
    To find our more about travelling around this station, please see the 360 map click here (https://tourmkr.com/F1bmCoi09u/35633023p&354.8h&89.97t title=)
  • Step Free Access Coverage Partial Station

• Baggage Services

  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Bus information

  • Bus Service: Availability YES Yes
  • Bus Service: Note Busline 0871 200 2233

• Cycle Storage

  • Availability No
  • Closed Circuit TV YES Yes
  • Cycle Hire: Note Not available at this station.
  • Location

    Within Car park

  • Sheltered No
  • Spaces 2
  • Type Stands

• Dining and Shopping

  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet No

• Phones, Internet & Wi-fi

  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Chester-le-Street station (https://www.btwifi.co.uk/find/?search=DH3+3EE title=)
  • Telephone: Usage Type Cards And Coins

• Parking

  • Car Parking Details Email: [email protected]
    Phone number: 0800 200 6060
    
    Operator Name: Northern
    Name: Station Car Park
    Spaces: 11
    Charges:
    Daily: £3.30
    Weekly: £13.20
    Monthly: £51.00
    Annual: £528.00
    Note:

    Daily Charge: £3.30 Up to 2 hours (no return) £0.80 Up to 4 hours (no return) £1.70 Overnight Parking (1600-0759) £0.80

    RingGo Code 5720

    Register www.MyRingGo.com or call 01138090070

    
    
    Number Accessible Spaces: 0
    Accessible Car Park Equipment: Yes
    Cctv: No
    Open:
    Monday - Friday - Open 24 hours
    Saturday - Open 24 hours
    Sunday - Open 24 hours
    Url: https://www.nationalrail.co.uk/

• Restrooms

  • Toilets No
  • Baby Change No
  • Toilets Note

    There are toilets in the caf?? but this is not operated by the station operator and are for caf?? customers only

• Station Information

  • ATM No
  • Baby Change No
  • Bureau De Change No
  • Lost Property No
  • Post Box No
  • Shops No
  • Seated Area YES Yes
  • Station Buffet No
  • Showers No
  • Trolley No
  • Wifi No
  • Waiting Room No
  • Lost Property EVERYDAY
    07:00:00 - 22:00:00
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note 08002006060
  • Lost Property Note Open 0700-2200 7 days per week
  • Lost Property Number 08002006060
  • Staffing Level YES Yes

• Ticketing Services & Information

  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Penalty Fares NT
  • Smartcard Notes More information at www.northernrailway.co.uk/smart

• Ticket Vending Hours

  • Ticket Vending Hours FRIDAY
    00:00:00 - 23:59:59
    MONDAY
    00:00:00 - 23:59:59
    SATURDAY
    00:00:00 - 23:59:59
    SUNDAY
    00:00:00 - 23:59:59
    THURSDAY
    00:00:00 - 23:59:59
    TUESDAY
    00:00:00 - 23:59:59
    WEDNESDAY
    00:00:00 - 23:59:59

• Taxi Information

  • Availability YES Yes
  • Note Taxi rank outside front of station

• Local Taxis

  Chester-le-Street: Rail Station is served by a taxi rank or a cab office. Check availability before travelling, and pre-book if necessary. Consider using the following local operators:

  Street Cars	Phone 0191 388 7766
  ABA	Phone 0191 388 6299
  Andys	Phone 0191 388 8219

• Other transportation

  • Rail Replacement Services Pick Up / Drop off from outside the Masonic Centre/Hall on Station Road near the mini roundabout.What3words - noisy.held.bumpy