Colwyn Bay Train Station

• Accessibility

  • Accessible Public Telephones No
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Helpline Hours Monday - Sunday - 08:00 to 20:00
  • Impaired Access Staff Help Hours Saturday - 06:15 to 21:05
    Sunday - 09:05 to 16:50
  • Accesible Ticket Machine

    The ticket machine is available during ticket office opening hours.

    The ticket machine takes cash, debit and credit cards. They have touchscreen controls.

    The ticket machine is next to the booking office.

  • Customer Help Point Ticket Office only
  • Helpline YES Yes
  • Helpline Contact Details

    03333 211202

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Impared Access Ticket Gate

    Ticket gates available during ticket office opening hours. There are wide aisle gates.

  • Impared Mobility Set Down

    Outside the ticket office.

  • National Key Toilets

    The National key toilets are located on Platform 1; these toilets are operated by a radar key. The National key toilets are only available during staffing hours.

  • Step Free Access

    Category A.

    Step free access is available from the station car park and a footbridge with lifts connects both platforms.

    
    Coverage: whole Station
  • Step Free Access Coverage Whole Station
  • Staff Help

    Help point available - Location: Alongside lift doors at both platform and bridge level

    Induction loop availability - Induction Loops in Help Points and at Ticket Office Window

• Baggage Services

  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Bus information

  • Bus Service: Availability YES Yes
  • Bus Service: Note Buy a Colwyn Bay PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info (http://www.PlusBus.info)

• Cycle Storage

  • Availability YES Yes
  • Closed Circuit TV YES Yes
  • Location

    10 Sheffield stands providing parking for up to twenty bicycles are located on the westbound Platform 1, by the footbridge.

  • Note

    5 hoops

  • Sheltered YES Yes
  • Spaces 20
  • Type Stands

• Dining and Shopping

  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet No

• Phones, Internet & Wi-fi

  • Station Amenities: Telephone No
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Colwyn Bay station (http://btopenzone.hotspot-directory.com )
  • Telephone: Usage Type Cards And Coins

• Parking

  • Car Parking Details
    Address:
    Princes Drive
    Colwyn Bay
    LL29 8DF
    
    Operator Name: A P C O A
    Name: Station Car Park
    Spaces: 74
    Number Accessible Spaces: 3
    Accessible Car Park Equipment: Yes
    Cctv: No
    Open:
    Monday - Sunday - Open 24 hours
    Url: https://www.apcoa.co.uk/find-parking/locations/colwyn-bay/colwyn-bay-station-colwyn-bay

• Restrooms

  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note

    The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key. The National key toilets are only available during staffing hours.

    Baby changing facilities in ladies and gents toilets

• Station Information

  • ATM No
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box No
  • Shops No
  • Seated Area YES Yes
  • Station Buffet No
  • Showers No
  • Trolley No
  • Wifi YES Yes
  • Waiting Room YES Yes
  • Lost Property Phone number: 03333 211 202
    
    Operator Name: a href="https://tfw.missingx.com/" Transport for Wales/a
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note Contact our Customer Relations team directly via the customer webform at www.tfwrail.wales (https://tfwrail.wales)
  • Information Systems DepartureScreensAnnouncements
  • Lost Property Number 03333 211 202
  • Staffing Level YES Yes

• Ticketing Hours

  • Ticket Office Hours Saturday - 06:15 to 19:30
    Sunday - 09:10 to 16:40

• Ticketing Services & Information

  • Oyster Pre-Pay No
  • Ticket Machine YES Yes
  • Penalty Fares AW
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: No
    

    Load a pre-purchased season ticket onto a smartcard using the ticket vending machine or at ticket office. 

    You can get a TFW SmartCard on our website: www.tfw.wales

• Taxi Information

  • Availability YES Yes
  • Note At the front of the station

• Local Taxis

  Colwyn Bay: Rail Station is served by a taxi rank or a cab office. Check availability before travelling, and pre-book if necessary. Consider using the following local operators:

  Dales	Phone 01492 532020
  Rhos	Phone 01492 545311
  Atlas	Phone 01492 514437

• Other transportation

  • Rail Replacement Services

    The rail replacement bus stop is in the station car park.