Hot weather warning

- Essential travel only on Wednesday 24, Thursday 25 and Friday 26 June. Services may be disrupted until Friday 26 June due to a weather warning in place across the UK. Please check your entire journey before travelling and remember to stay hydrated - more information.

Derby Road (Ipswich) Train Station

qtt-img

Derby Road (Ipswich) Train Station

Address

Derby Road station
Derby Road
Ipswich
Suffolk
IP3 8DN

Get directions
Live Departures
Live Arrivals
Update
Time Destination Status Platform

Station facilities

  • Seated Area

Station overview

  • Accessibility

    • Accessible Public Telephones No
    • Accessible Taxis
    • First Class Lounge No
    • Help Points YES Yes
    • Impaired Accessible Booking Office Counter No
    • Impared Access Staff YES Yes
    • Impared Access Ticket Gate
    • Impaired Accessible Ticket Machines YES Yes
    • Induction Loop YES Yes
    • Impaired Mobility Set Down No
    • National Key Toilets No
    • Ramp for Train Access YES Yes
    • Wheel chairs Available No
    • Impaired Access Helpline Hours Monday - Sunday - 08:00 to 20:00
    • Impaired Access Staff Help Hours Monday - Sunday
    • Accessible Taxis

      Details of nearest taxis are shown on station information poster

    • Customer Help Point Help point on platform 1.
    • Helpline 1
    • Helpline Contact Details

      0800 028 28 78


    • Helpline Contact URL https://www.nationalrail.co.uk/
    • Helpline Open Note

      08:00 - 20:00


    • Nearest Stations with Facilities IPS
    • Step Free Access

      This station has step free access for each platform from the roadside. Step free access between the platforms is via the road bridge and there is approximately 100 metres between the two entrances.

      This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955


      Coverage: partial Station
    • Step Free Access Coverage Whole Station
    • Staff Help

      This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.

      What assistance is available for customers using this station?

      • Board and alight
      • Ramp assistance
      • Luggage (on and off train only)
      • Ticket sale on board

      How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

      • By calling 0345 600 7245 (option 4)
      • By selecting the help button on the ticket machine at this station
      • By using one of the two Help Points at this station

      Assistance meeting point is on the platform.

  • Cycle Storage

    • Availability 1
    • Closed Circuit TV No
    • Location

      There is one cycle stand on Platform 1 (for trains towards Ipswich), just along from the waiting shelter. There are also two cycle stands on Platform 2 (for trains towards Felixstowe), located in between the ramp/steps that lead to/from the platform and the former station buildings.

    • Note

    • Sheltered No
    • Spaces 6
    • Type Stands
  • Dining and Shopping

    • Dining & Shopping: Shops No
    • Dining & Shopping: Station Buffet No
  • Phones, Internet & Wi-fi

    • Station Amenities: Telephone No
    • Web Kiosk: Available No
    • Station Amenities: Wi-Fi Find WiFi Hotspots around Derby Road station (http://btopenzone.hotspot-directory.com)
    • Telephone: Usage Type Cards And Coins
  • Restrooms

    • Toilets No
    • Baby Change No
  • Station Information

    • ATM No
    • Baby Change No
    • Bureau De Change No
    • Lost Property 1
    • Post Box No
    • Shops No
    • Seated Area YES Yes
    • Station Buffet No
    • Showers No
    • Trolley No
    • Wifi No
    • Waiting Room No
    • Lost Property: URL https://www.greateranglia.co.uk/lost-property
    • Customer Service Note Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). margin: 0in 0in 0pt; line-height: 16.8pt;Closed on Christmas Day and Boxing Day. margin: 0in 0in 0pt;
    • Staffing Level YES Yes
  • Subway/transit

    • Metro: Availability No
  • Ticketing Services & Information

    • Oyster Pre-Pay No
    • Pre-Purchase Collection YES Yes
    • Ticket Machine YES Yes
    • Penalty Fares LE
    • Smartcard Notes Smartcard Issued: No
      Smartcard Validator: No
  • Local Taxis

    Derby Road (Ipswich): Rail Station has neither a taxi rank nor a cab office. Advance booking is essential. Consider using the following local operators:

    Ipswich Phone 01473 405405
    Hawk Phone 01473 222222
    Avenue Phone 01473 888888
  • Other transportation

    • Rail Replacement Services

      Rail replacement bus services pick up and drop off at the bus stop on Derby Road (as indicated by the Rail Replacement Bus Stop signs), in between the station entrance and the Station Hotel on Foxhall Road.

Direct CrossCountry Routes

Get live information on direct CrossCountry routes.