Dumfries Train Station

• Accessibility

  • Accessible Public Telephones YES Yes
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate No
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop YES Yes
  • Impaired Mobility Set Down No
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Staff Help Hours SATURDAY
    05:00:00 - 00:00:00
    SUNDAY
    09:45:00 - 00:00:00
    WEEKDAYS
    05:00:00 - 00:00:00
  • Customer Help Point Passenger Assistance Meeting Points For station accessibility and ticket office opening times, please refer to the Step Free Access and Staff Help sections on the webpage.
    Please make yourself known to the station staff when you arrive. If the ticket office is closed, go to the platform your train leaves from.
    Ticket Office
    Located on Platform 1.
    Platform 1
    At the help point.
    Platform 2
    At the café, next to the entrance.
  • Helpline We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here (https://www.nationalrail.co.uk/stations_destinations/passenger-assist.aspx title=).
  • Helpline Contact Details Tel: 0800 046 1634 and 18001 0800 046 1634 (Deaf and customers who are hard of hearing)
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Step Free Access This is a Category A station with level access to both platforms and a footbridge connecting platform 1 and 2 with lifts. Passenger assistance meeting point for customers travelling towards Carlisle is at the departing platform. For passengers travelling towards Glasgow, the passenger assist meeting point is the booking office. Please take care when boarding / alighting the train at this station as the stepping distance between the train and the platform may be more prominent than at other stations.
  • Step Free Access Coverage Whole Station

• Baggage Services

  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Bus information

  • Bus Service: Availability YES Yes
  • Bus Service: Note for details of bus services, visit www.travelinescotland.com or call 0871 200 22 33 (24 hours)

• Cycle Storage

  • Availability No
  • Closed Circuit TV No
  • Sheltered YES Yes
  • Spaces 20
  • Type Stands

• Dining and Shopping

  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet YES Yes

• Phones, Internet & Wi-fi

  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Telephone: Usage Type Cards And Coins

• Parking

  • Car Hire: Note Glenrental car hire - Platform 2 Tel. 01387 266550
  • Car Parking Details
    Operator Name: Scot Rail
    Name: Station Car Park
    Spaces: 134
    Charges:
    Daily: £2.00
    
    Number Accessible Spaces: 4
    Accessible Spaces Note:

    Parking is free for disabled customers parking in Blue Badge spaces displaying a valid International Blue Badge

    
    Accessible Car Park Equipment: Yes
    Cctv: Yes
    Open:
    Monday - Sunday - Open 24 hours
    Url: https://www.nationalrail.co.uk/

• Rental Car

  • Availability YES Yes
  • Note Glenrental car hire - Platform 2 Tel. 01387 266550

• Restrooms

  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note

    The Ladies toilets are located on Platforms 1 and 2; these toilet facilities are available from 06:30-19:30. The Gents toilets are located on Platform 1; these toilet facilities are available from 06:30-19:30. Radar - National Key Scheme toilets are located on Platform 1; available 24 hours a day.

• Station Information

  • ATM No
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property No
  • Post Box No
  • Shops No
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi YES Yes
  • Waiting Room No
  • Lost Property EVERYDAY
    07:00:00 - 21:00:00
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note [email protected] (mailto:[email protected] title=)
  • Information Systems DepartureScreensAnnouncements
  • Lost Property Number 03301 092 833
  • Staffing Level YES Yes

• Ticketing Hours

  • Ticket Office Hours SATURDAY
    06:35:00 - 19:30:00
    SUNDAY
    10:30:00 - 19:55:00
    WEEKDAYS
    06:35:00 - 19:30:00

• Ticketing Services & Information

  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Penalty Fares SR
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: Yes
    

• Ticket Vending Hours

  • Ticket Vending Hours FRIDAY
    00:00:00 - 23:59:59
    MONDAY
    00:00:00 - 23:59:59
    SATURDAY
    00:00:00 - 23:59:59
    SUNDAY
    00:00:00 - 23:59:59
    THURSDAY
    00:00:00 - 23:59:59
    TUESDAY
    00:00:00 - 23:59:59
    WEDNESDAY
    00:00:00 - 23:59:59

• Taxi Information

  • Availability YES Yes
  • Note visit www.traintaxi.co.uk for details of taxis available for hire

• Local Taxis

  Dumfries: Rail Station is served by a taxi rank or a cab office. Check availability before travelling, and pre-book if necessary. Consider using the following local operators:

  Harrs	Phone 01387 269030
  Burns	Phone 01387 250507
  Cresswell	Phone 01387 255139

• Other transportation

  • Rail Replacement Services Please click on the link below for the exact bus pick up location:- Station car park at ticket office side (https://w3w.co/photos.speeds.forensic title=)