Ebbsfleet International Train Station

• Accessibility

  • Accessible Public Telephones No
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter YES Yes
  • Impaired Access Staff YES Yes
  • Impaired Access Ticket Gate YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop YES Yes
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheelchairs Available YES Yes
  • Accessible Ticket Machine booking hall
  • Booking Office Counter

     There are standing height and wheelchair height ticket counters available.

  • Customer Help Point On platform
  • Helpline Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance of the train as possible you would like to get - we recommend at least 20 minutes.  The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed,  the ticket office or you can use the help point.
  • Helpline Contact Details 0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Helpline Open Note *Helpline closed on Christmas Day
  • National Key Toilets

    Booking Hall- Available during staffing hours. This toilet is stoma friendly.

  • Step Free Access Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access from platform 5 & 6 (North Kent platforms) to main entrance and to interchange with South Kent platforms 2 & 3 involve using a ramp. Lifts available from station concourse to access platforms.
  • Step Free Access Coverage Partial Station

• Baggage Services

  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Cycle Storage

  • Availability No
  • Closed Circuit TV No
  • Location

    On the approach to the station from the main car parks

  • Note

    You may leave your cycle in the rack provided however you do so at your own risk.

  • Sheltered YES Yes
  • Spaces 44
  • Type Stands

• Dining and Shopping

  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet YES Yes

• Phones, Internet & Wi-fi

  • Station Amenities: Telephone No
  • Web Kiosk: Available No
  • Telephone: Usage Type Cards And Coins

• Parking

  • Car Hire: Note Contact Avis on 01474 350631
  • Car Parking Details Parking 1:
    Phone number: 0207 431 4001
    
    Operator Name: HS1
    Name: Station Car Park - A, B C & D
    Spaces: 4945
    Charges:
    Daily: £10.20
    Weekly: £42.10
    Monthly: £136.70
    ThreeMonthly: £397.80
    SixMonthly: £796.90
    Annual: £1,367.20
    Saturday: £10.20
    Sunday: £10.20
    
    Number Accessible Spaces: 84
    Accessible Car Park Equipment: No
    Cctv: No
    Url: https://www.nationalrail.co.uk/
    
    Parking 2:
    
    Operator Name: HS1
    Name: Station Car Park - Premium
    Spaces: 280
    Charges:
    Daily: £5.80
    Weekly: £53.30
    Monthly: £172.20
    ThreeMonthly: £505.70
    SixMonthly: £1,011.50
    Annual: £1,734.00
    Saturday: £5.80
    Sunday: £5.80
    
    Number Accessible Spaces: 6
    Accessible Car Park Equipment: No
    Cctv: No
    Url: https://www.nationalrail.co.uk/
    
    

• Rental Car

  • Availability YES Yes
  • Note Contact Avis on 01474 350631

• Restrooms

  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note

    Booking Hall - Available during staffing hours

• Station Information

  • ATM YES Yes
  • Baby Change YES Yes
  • Bureau De Change YES Yes
  • Lost Property YES Yes
  • Post Box No
  • Shops YES Yes
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi No
  • Waiting Room No
  • Lost Property Phone number: 0345 322 7021
    
    Operator Name: Southeastern Customer Services
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note 0345 322 7021
  • Information Systems DepartureScreensArrivalScreensAnnouncements
  • Lost Property Number 0345 322 7021
  • Staffing Level YES Yes

• Subway/transit

  • Metro: Availability No

• Ticketing Hours

  • Ticket Office Hours SATURDAY
    05:35:00 - 22:00:00
    SUNDAY
    09:20:00 - 17:40:00
    WEEKDAYS
    05:35:00 - 22:00:00

• Ticketing Services & Information

  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Customer Service Note On way in to access trains
  • Penalty Fares SE
  • Smartcard Notes Smartcard Issued: Yes
    Smartcard Validator: Yes
    

• Ticket Vending Hours

  • Ticket Vending Hours FRIDAY
    00:00:00 - 23:59:59
    MONDAY
    00:00:00 - 23:59:59
    SATURDAY
    00:00:00 - 23:59:59
    SUNDAY
    00:00:00 - 23:59:59
    THURSDAY
    00:00:00 - 23:59:59
    TUESDAY
    00:00:00 - 23:59:59
    WEDNESDAY
    00:00:00 - 23:59:59

• Local Taxis

  Ebbsfleet International: Rail Station is served by a taxi rank at the adjacent International station. Check availability before travelling, and pre-book if necessary. Consider using the following local operators:

  JE-TS	Phone 01474 332211
  Riverview	Phone 01322 380011
  Phoenix	Phone 01474 355555

• Other transportation

  • Rail Replacement Services Coach bays at the far end of the main station concourse (what 3 words: grit.feed.agenda (https://w3w.co/grit.feed.agenda title=))