Hanwell Train Station

• Accessibility

  • Accessible Public Telephones No
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate No
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down No
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Staff Help Hours Monday - Friday - 05:30 to 23:55
    Saturday - 05:30 to 23:55
    Sunday
  • Helpline No
  • Helpline Contact Details

    0343 222 1234

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • National Key Toilets

    Platform 3 - Located in the Waiting Room

  • Step Free Access
    • Accessibility Category A. This station has step-free access to all platforms
    • Staff ramp assistance is always available.
    • Accessible seating is available on platforms 3&4.
    • wheelchairs available from first to last train.
    
    Coverage: whole Station
  • Step Free Access Coverage No Part of Station
  • Staff Help

    Staff are available to assist from first to last train

• Airport

  • Availability YES Yes
  • Note TfL Rail service to Heathrow airport.

• Baggage Services

  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Bus information

  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/HAN.pdf)

• Cycle Storage

  • Availability No
  • Closed Circuit TV YES Yes
  • Location

    Cycle storage is located at both entrances to the station.

  • Note

    
    

  • Sheltered No
  • Spaces No
  • Type Stands

• Dining and Shopping

  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet No

• Phones, Internet & Wi-fi

  • Station Amenities: Telephone No
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Hanwell station (http://btopenzone.hotspot-directory.com )
  • Telephone: Usage Type Cards And Coins

• Restrooms

  • Toilets YES Yes
  • Baby Change No
  • Toilets Note

    Located on platform 3 inside the waiting room.

• Station Seating Areas

  • Seated Area: Note

    Waiting rooms and covered seats are available on both platforms 2&3

• Station Information

  • ATM No
  • Baby Change No
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box No
  • Shops No
  • Seated Area YES Yes
  • Station Buffet No
  • Showers No
  • Trolley No
  • Wifi No
  • Waiting Room No
  • Lost Property
    Operator Name: a href="https://tfl.gov.uk/help-and-contact/lost-property" Tf L Lost property/a
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note Please call our Customer Services Centre on 0343 222 1234  (Service and network charges may apply. See tfl.gov.uk/terms for details)
  • Information Systems DepartureScreensAnnouncements
  • Lost Property Number 0343 222 1234
  • Staffing Level YES Yes

• Ticketing Hours

  • Ticket Office Hours Monday - Friday - 05:50 to 12:20
    Saturday - 06:30 to 13:00
    Sunday

• Ticketing Services & Information

  • Oyster Pre-Pay YES Yes
  • Ticket Machine YES Yes
  • Customer Service Note Outside main entrance
  • Oyster Notes

    Oyster cards can only be purchased from the ticket machine.

    Zone 4

  • Penalty Fares GW
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: No
    

    Travelling with Contactless is available.

• Local Taxis

  Hanwell: Rail Station does not have a taxi rank. Advance booking of cabs is essential. Consider using the following operators:

  Embassy	Phone 020 8579 2323
  Master Cars	Phone 020 8840 8800
  Boston	Phone 020 8840 1111

• Other transportation

  • Rail Replacement Services https://assets.nationalrail.co.uk/e8xgegruud3g/5HGeeYkEzN4AsK6AUpz5ab/467490b967e255720d296e057fb34af9/CRL-087-DR-F-Hanwell.pdf