Hartlepool Train Station

• Accessibility

  • Accessible Public Telephones No
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available No
  • Impaired Access Helpline Hours Monday - Sunday - open 24h
  • Impaired Access Staff Help Hours Saturday - 07:00 to 19:00
    Sunday
  • Accessible Taxis

    You can pre arrange an accessible taxi by calling customer experience Tel: 08002006060

  • Booking Office Counter

    staff will come out of the office to assist

  • Customer Help Point none
  • Helpline YES Yes
  • Helpline Contact Details

    0800 138 5560 text relay 18001 0800 138 5560

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Impared Access Ticket Gate

    Ticket Gates are in operating during staffing hours to deter anti-social access onto the station. At other times they are left open so there is level access for wheelchair customers at all times.

  • Impared Mobility Set Down

    Step free access from car park to station entrance

  • National Key Toilets

    Toilets are available during ticket office opening times, after this they are locked as they are within the station building which is locked when unstaffed

  • Step Free Access
    • Category A Station

    There are lifts to all platforms

    To find our more about travelling around this station, please see the 360 map click here

    
    Coverage: whole Station
  • Step Free Access Coverage Whole Station
  • Staff Help

    Outside of ticket office opening hours barrier staff are available between 0700 and 1900 to assist.

• Baggage Services

  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Bus information

  • Bus Service: Availability YES Yes
  • Bus Service: Note Busline 0871 200 2233

• Cycle Storage

  • Availability YES Yes
  • Closed Circuit TV YES Yes
  • Location

    Cycle Hoops are under the platform canapy on platform 2

  • Sheltered YES Yes
  • Spaces 8
  • Type Stands

• Dining and Shopping

  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet YES Yes

• Phones, Internet & Wi-fi

  • Station Amenities: Telephone No
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Hartlepool station (http://btopenzone.hotspot-directory.com )
  • Telephone: Usage Type Cards And Coins

• Parking

  • Car Parking Details Email: [email protected]
    Phone number: 0800 200 6060
    
    Operator Name: Local Council - 70 spaces
    Name: Station Car Park - Operated by Hartlepool Council
    Spaces: 125
    Charges:
    Daily: £0.00
    Note:

    Information as at 22/05/25 taken from the Hartlepool Council site

    User 1 "? 2hrs - £1.60 / 3hrs - £2.10 / 10hrs - £2.60 ~ User 2 "? 24hrs £5 .70 (up to 7x24hrs)

    
    
    Number Accessible Spaces: 7
    Accessible Spaces Note:

    For information please see Town Centre Car Parks - Transport Interchange | Hartlepool Borough Council

    
    Accessible Car Park Equipment: Yes
    Accessible Car Park Equipment Note:

    This station is not operated by Northern Trains

    
    Cctv: No
    Open:
    Monday - Friday - Open 24 hours
    Saturday - Open 24 hours
    Sunday - Open 24 hours
    Url: https://www.nationalrail.co.uk/

• Rental Car

  • Availability No

• Restrooms

  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note

    These toilets are available during ticket office opening hours using a RADAR Key

• Station Hours

  • Station Hours

    SATURDAY
    07:25:00 - 18:00:00
    WEEKDAYS
    07:25:00 - 18:00:00

• Station Information

  • ATM No
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box No
  • Shops No
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi No
  • Waiting Room No
  • Lost Property Phone number: 08002006060
    
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Lost Property Number 08002006060
  • Staffing Level YES Yes

• Subway/transit

  • Metro: Availability No

• Ticketing Hours

  • Ticket Office Hours Saturday - 07:00 to 18:20
    Saturday - 07:00 to 18:20
    Sunday

• Ticketing Services & Information

  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Customer Service Note On main platform near exitAccepts cards only
  • Penalty Fares
    Train Operator: NT
    Url: https://www.northernrailway.co.uk/about-us/playfare
  • Smartcard Notes Smartcard Issued: Yes
    Smartcard Validator: No
    

    More information at www.northernrailway.co.uk/smart

• Local Taxis

  Hartlepool: Rail Station is served by a taxi rank or a cab office. Check availability before travelling, and pre-book if necessary. Consider using the following local operators:

  Streamline	Phone 01429 222222
  23 Taxis	Phone 01429 232323
  Hudsons	Phone 01429 860860

• Other transportation

  • Rail Replacement Services

    Replacement transport will pick up/drop off at the bus stops outside the station front.

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