Hartlepool Train Station

• Accessibility

  • Accessible Public Telephones No
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop YES Yes
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available No
  • Impaired Access Staff Help Hours FRIDAY
    07:00:00 - 19:00:00
    MONDAY
    07:00:00 - 19:00:00
    SATURDAY
    07:00:00 - 19:00:00
    THURSDAY
    07:00:00 - 19:00:00
    TUESDAY
    07:00:00 - 19:00:00
    WEDNESDAY
    07:00:00 - 19:00:00
  • Accessible Taxis

    You can pre arrange an accessible taxi by calling customer experience Tel: 08002006060

  • Booking Office Counter

    staff will come out of the office to assist

  • Customer Help Point Help points are outside the lifts on the platform and concourse lift entrances
  • Helpline We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here (https://www.nationalrail.co.uk/stations_destinations/passenger-assist.aspx title=).
  • Helpline Contact Details 0800 138 5560 text relay 18001 0800 138 5560
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Impared Access Ticket Gate

    Ticket Gates are in operating during staffing hours to deter anti-social access onto the station. At other times they are left open so there is level access for wheelchair customers at all times.

  • Impared Mobility Set Down Step free access from car park to station entrance
  • National Key Toilets Toilets are available during ticket office opening times, after this they are locked as they are within the station building which is locked when unstaffed
  • Step Free Access Category A StationThere are lifts to all platforms
    To find our more about travelling around this station, please see the 360 map click here (https://tourmkr.com/F1kFwXXrsx/35763943p&353.24h&90.5t title=)
  • Step Free Access Coverage Whole Station
  • Staff Help Outside of ticket office opening hours barrier staff are available between 0700 and 1900 to assist.

• Baggage Services

  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Bus information

  • Bus Service: Availability YES Yes
  • Bus Service: Note Busline 0871 200 2233

• Cycle Storage

  • Availability No
  • Closed Circuit TV YES Yes
  • Cycle Hire: Note Not available at this station.
  • Location

    Cycle Hoops are under the platform canapy on platform 2

  • Sheltered YES Yes
  • Spaces 8
  • Type Stands

• Dining and Shopping

  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet YES Yes

• Phones, Internet & Wi-fi

  • Station Amenities: Telephone No
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Hartlepool station (https://www.btwifi.co.uk/find/?search=TS24+7ED title=)
  • Telephone: Usage Type Cards And Coins

• Parking

  • Car Parking Details Email: [email protected]
    Phone number: 0800 200 6060
    
    Operator Name: Local Council - 70 spaces
    Name: Station Car Park - Operated by Hartlepool Council
    Spaces: 125
    Charges:
    Daily: £0.00
    Note:

    Information as at 22/05/25 taken from the Hartlepool Council site

    User 1 "? 2hrs - £1.60 / 3hrs - £2.10 / 10hrs - £2.60 ~ User 2 "? 24hrs £5 .70 (up to 7x24hrs)

    
    
    Number Accessible Spaces: 7
    Accessible Spaces Note:

    For information please see Town Centre Car Parks - Transport Interchange | Hartlepool Borough Council

    
    Accessible Car Park Equipment: Yes
    Accessible Car Park Equipment Note:

    This station is not operated by Northern Trains

    
    Cctv: No
    Open:
    Monday - Friday - Open 24 hours
    Saturday - Open 24 hours
    Sunday - Open 24 hours
    Url: https://www.nationalrail.co.uk/

• Rental Car

  • Availability No

• Restrooms

  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note

    These toilets are available during ticket office opening hours using a RADAR Key

• Station Hours

  • Station Hours

    SATURDAY
    07:25:00 - 18:00:00
    WEEKDAYS
    07:25:00 - 18:00:00

• Station Information

  • ATM No
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property No
  • Post Box No
  • Shops No
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi No
  • Waiting Room No
  • Lost Property EVERYDAY
    07:00:00 - 22:00:00
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note 08002006060
  • Information Systems DepartureScreensAnnouncements
  • Lost Property Note Open 0700-2200 7 days per week
  • Lost Property Number 08002006060
  • Staffing Level YES Yes

• Subway/transit

  • Metro: Availability No

• Ticketing Hours

  • Ticket Office Hours FRIDAY
    07:00:00 - 18:20:00
    MONDAY
    07:00:00 - 18:20:00
    SATURDAY
    07:00:00 - 18:20:00
    THURSDAY
    07:00:00 - 18:20:00
    TUESDAY
    07:00:00 - 18:20:00
    WEDNESDAY
    07:00:00 - 18:20:00

• Ticketing Services & Information

  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Customer Service Note On main platform near exitAccepts cards only
  • Penalty Fares
    Train Operator: NT
    Url: https://www.northernrailway.co.uk/about-us/playfare
  • Smartcard Notes More information at www.northernrailway.co.uk/smart

• Ticket Vending Hours

  • Ticket Vending Hours FRIDAY
    00:00:00 - 23:59:59
    MONDAY
    00:00:00 - 23:59:59
    SATURDAY
    00:00:00 - 23:59:59
    SUNDAY
    00:00:00 - 23:59:59
    THURSDAY
    00:00:00 - 23:59:59
    TUESDAY
    00:00:00 - 23:59:59
    WEDNESDAY
    00:00:00 - 23:59:59

• Local Taxis

  Hartlepool: Rail Station is served by a taxi rank or a cab office. Check availability before travelling, and pre-book if necessary. Consider using the following local operators:

  Streamline	Phone 01429 222222
  23 Taxis	Phone 01429 232323
  Hudsons	Phone 01429 860860

• Other transportation

  • Rail Replacement Services Replacement transport will pick up/drop off at the bus stops outside the station front.What3words - return.insert.invite