Hedge End Train Station

• Accessibility

  • Accessible Public Telephones YES Yes
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff No
  • Impared Access Ticket Gate No
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down No
  • National Key Toilets No
  • Ramp for Train Access YES Yes
  • Wheel chairs Available No
  • Impaired Access Helpline Hours Monday - Friday - open 24h
    Saturday - open 24h
    Sunday - open 24h
  • Accesible Ticket Machine

    All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

  • Customer Help Point Help points are available on all platforms
  • Helpline YES Yes
  • Helpline Contact Details

    0800 5282100

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Helpline Open Note

    24 hours a day, except Christmas Day and Boxing Day

    
    
  • National Key Toilets

    N/A

  • Nearest Stations with Facilities ESL
  • Step Free Access

    Step-free category B2 Station - There is level access to platform one but access to platform two is via a 52 step footbridge.

    For step-free access from London please travel to nearby Fareham. 

    
    Coverage: partial Station
  • Step Free Access Coverage No Part of Station

• Baggage Services

  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Bus information

  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/HDE.pdf)

• Cycle Storage

  • Availability YES Yes
  • Closed Circuit TV YES Yes
  • Note

    5 cycle lockers and 26 cycle stand parking spaces

  • Sheltered YES Yes
  • Spaces 54
  • Type Racks

• Dining and Shopping

  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet No

• Phones, Internet & Wi-fi

  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Hedge End station
  • Telephone: Usage Type Cards And Coins

• Parking

  • Car Parking Details Phone number: 0345 6000 650
    
    Operator Name: Local Council ( Eastleigh)
    Name: Council Managed Car Park
    Spaces: 96
    Number Accessible Spaces: 4
    Accessible Car Park Equipment: No
    Cctv: No
    Open:
    Monday - Friday - Open 24 hours
    Saturday - Open 24 hours
    Sunday - Open 24 hours
    Url: https://www.nationalrail.co.uk/

• Restrooms

  • Toilets No
  • Baby Change No
  • Toilets Note

    N/A

• Station Information

  • ATM No
  • Baby Change No
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box No
  • Shops No
  • Seated Area YES Yes
  • Station Buffet No
  • Showers No
  • Trolley No
  • Wifi YES Yes
  • Waiting Room YES Yes
  • Lost Property: URL https://www.southwesternrailway.com/contact-and-help/lost-property
  • Customer Service Note Please contact our Customer Service Centre on 0345 6000 650
  • Staffing Level YES Yes

• Ticketing Hours

  • Ticket Office Hours Monday - Friday - 06:15 to 12:30
    Saturday - 08:00 to 12:00
    Sunday

• Ticketing Services & Information

  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Customer Service Note Outside entrance to Ticket Office
  • Penalty Fares SW
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: Yes
    

    Hedge End ticket office can order new smartcards for collection and sell tickets to smartcards including Flexi Seasons.

• Local Taxis

  Hedge End: Rail Station has neither a taxi rank nor a cab office. Advance booking is essential. Consider using the following local operators:

  West Enders	Phone 023 8047 7000
  1st Choice	Phone 01489 899089
  City Cars	Phone 07004 444444

• Other transportation

  • Rail Replacement Services

    Station forecourt off Stroudley Way