Hexham Train Station

• Accessibility

  • Accessible Public Telephones No
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate No
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop YES Yes
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available No
  • Impaired Access Staff Help Hours EVERYDAY
    06:00:00 - 00:00:00
  • Accessible Taxis

    -

  • Accesible Ticket Machine Accepts Cash & Cards
  • Booking Office Counter

    -

  • Customer Help Point none
  • Helpline We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here (https://www.nationalrail.co.uk/stations_destinations/passenger-assist.aspx title=).
  • Helpline Contact Details 0800 138 5560 text relay 18001 0800 138 5560
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Impared Access Ticket Gate

    -

  • Impared Mobility Set Down Step free access from car park to station entrance
  • National Key Toilets

    -

  • Step Free Access Category B StationThere is now a Northern team member available from the first train of the day until the last, every day. This means customers can rely on staff being present throughout the station’s operating hours. If you need help crossing the tracks using the barrow crossing, a member of staff will always be on hand to assist. You’ll find our team at the Hexham ticket office, ready to support all customers, including those with accessibility needs. You can also book Passenger Assistance in advance at northernrailway.co.uk/passenger-assist (https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__http%3A%2Fnorthernrailway.co.uk%2Fpassenger-assist__%3B!!OyO3LyAn!9FY4DvmWZRgjjb9SitPjKz3N4LkzCw25XGhH58LU3h8NAOinTvGnZzd5rrAORpl3j6MNkvtRLn0mqN6rsC5zI9dKjlHl4jN8xxySRPr6C_RbXA%24&data=05%7C02%7CDutyManager%40nrcommcentre.com%7C25b9d58ff6bc4be9179f08ddeed4e2af%7Ca1a72d9c49e64f6d9af65aafa1183bfd%7C0%7C0%7C638929320522570892%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=rIkL6syHCcsa8cX4ussLsVShA%2BuDn1lGYnBOgX6gGmU%3D&reserved=0 title=) or by calling 0800 138 5560. Northern is committed to making rail travel more accessible and inclusive for everyone.
    For customers who arrive on platform 1 (Newcastle bound) and need assistance, please use the call button located at the bottom of the stairs, which alerts the ticket office.
    To find our more about travelling around this station, please see the 360 map click here (https://tourmkr.com/F1h9VxgWaO/35604718p&68.12h&89.37t title=)
  • Step Free Access Coverage Partial Station
  • Staff Help There is now a Northern team member available from the first train of the day until the last, every day.

• Airport

  • Availability YES Yes
  • Note Nearest airport at Newcastle

• Baggage Services

  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Bus information

  • Bus Service: Availability YES Yes
  • Bus Service: Note Busline 0871 200 2233

• Cycle Storage

  • Availability No
  • Closed Circuit TV YES Yes
  • Cycle Hire: Note http://www.bikeandgo.co.uk/ (http://www.bikeandgo.co.uk/) Only  £3.80 per 24 hours (10 Bike & Go bicycles)
    Expected 2013
  • Location

    Platform 2

  • Sheltered No
  • Spaces 4
  • Type Lockers

• Dining and Shopping

  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet YES Yes

• Phones, Internet & Wi-fi

  • Station Amenities: Telephone No
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Hexham station (http://btwifi.com/find title=)
  • Telephone: Usage Type Cards And Coins

• Parking

  • Car Parking Details

    Cash payments use ticket machine

    Card payments register with RingGo Code 5708

    Call 01138090070 or visit www.MyRingGo.com/register

    
    Email: [email protected]
    Phone number: 0800 200 6060
    
    Operator Name: Northern
    Name: Station Car Park
    Spaces: 100
    Charges:
    Daily: £2.20
    Weekly: £8.80
    Monthly: £34.00
    Annual: £352.00
    Note:

    Daily Charge: £2.20 Up to 2 hours (no return) £0.60 Up to 4 hours (no return) £1.10 Overnight Parking (1600-0759) £0.60

    
    
    Number Accessible Spaces: 4
    Accessible Car Park Equipment: Yes
    Accessible Car Park Equipment Note:

      Accessible spaces available

    
    Cctv: No
    Open:
    Monday - Friday - Open 24 hours
    Saturday - Open 24 hours
    Sunday - Open 24 hours
    Url: https://www.nationalrail.co.uk/

• Restrooms

  • Toilets YES Yes
  • Baby Change No
  • Toilets Note

    The toilets are available when the station is staffed and the Platform Bar is open.

• Station Seating Areas

  • Seated Area: Note

    -

• Station Information

  • ATM No
  • Baby Change No
  • Bureau De Change No
  • Lost Property No
  • Post Box No
  • Shops No
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi YES Yes
  • Waiting Room No
  • Lost Property EVERYDAY
    07:00:00 - 22:00:00
  • Lost Property: URL https://www.northernrailway.co.uk/travel/lost-property
  • Customer Service Note Telephone number: 0800 200 60 60
  • Information Systems DepartureScreensArrivalScreensAnnouncements
  • Lost Property Note Open 0700-2200 7 days per week
  • Lost Property Number 08002006060
  • Staffing Level YES Yes

• Ticketing Hours

  • Ticket Office Hours FRIDAY
    05:55:00 - 23:55:00
    MONDAY
    05:55:00 - 23:55:00
    SATURDAY
    05:55:00 - 23:55:00
    SUNDAY
    09:00:00 - 21:30:00
    THURSDAY
    05:55:00 - 23:55:00
    TUESDAY
    05:55:00 - 23:55:00
    WEDNESDAY
    05:55:00 - 23:55:00

• Ticketing Services & Information

  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Customer Service Note Platform 2
  • Penalty Fares NT
  • Smartcard Notes More information at www.northernrailway.co.uk/smart

• Ticket Vending Hours

  • Ticket Vending Hours FRIDAY
    00:00:00 - 23:59:59
    MONDAY
    00:00:00 - 23:59:59
    SATURDAY
    00:00:00 - 23:59:59
    SUNDAY
    00:00:00 - 23:59:59
    THURSDAY
    00:00:00 - 23:59:59
    TUESDAY
    00:00:00 - 23:59:59
    WEDNESDAY
    00:00:00 - 23:59:59

• Local Taxis

  Hexham: Rail Station is served by a taxi rank or a cab office. Check availability before travelling, and pre-book if necessary. Consider using the following local operators:

  Bateys	Phone 01434 602500
  Acomb	Phone 01434 605068
  Advanced	Phone 01434 606565

• Other transportation

  • Cycle Hire YES Yes
  • Rail Replacement Map https://images.nationalrail.co.uk/e8xgegruud3g/3gnCcfQUDektRseEPXzOoF/852f638f86eb499498bd14380c08faf2/Hexham.jpg
  • Rail Replacement Services Rail replacement services pick up/drop off at the station front.What3words - tadpole.lost.appear