Kew Gardens Train Station

• Accessibility

  • Accessible Public Telephones No
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down No
  • National Key Toilets No
  • Ramp for Train Access YES Yes
  • Wheel chairs Available No
  • Impaired Access Staff Help Hours Monday - Friday - 05:20 to 01:15
    Saturday - 05:20 to 01:15
    Sunday - 07:10 to 00:10
  • Accesible Ticket Machine

    Accessible ticket machines sell tickets suitable for use on London Underground services & National Rail including daily and weekly Travelcards.

  • Helpline No
  • Helpline Contact Details

    0343 222 1234 or 020 3031 9331 (Textphone)

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Impared Mobility Set Down

    Drop-off points at western and eastern entrances with drop kerbs

  • Nearest Stations with Facilities

    Richmond 

  • Step Free Access

    Step free platform interchange requires a 600m journey via street. Use the western Station Approach entrance for trains towards Central London and Stratford and the eastern North Road entrance (via ramp) for trains towards Richmond.

    
    Coverage: whole Station
  • Step Free Access Coverage Whole Station

• Airport

  • Availability YES Yes
  • Note Interchange at Hammersmith, or Turnham Green then Acton Town, for the Piccadilly Line to Heathrow Terminals 1, 2, 3, 4 and 5. Interchange at Earls Court for National Rail services to Gatwick from West Brompton.

• Baggage Services

  • Left Luggage: Available No
  • Left Luggage: URL https://www.tfl.gov.uk/tfl/contact/lostproperty

• Bus information

  • Bus Service: Availability YES Yes
  • Bus Service: Note Please see TfLs interactive map for details of bus routes and destinations served: http://www.journeyplanner.org/im/SI-C.html

• Cycle Storage

  • Availability No
  • Closed Circuit TV No
  • Sheltered No
  • Spaces No

• Dining and Shopping

  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet YES Yes

• Mail and Express Services

  • Post Box: Note

    Near Lloyds Pharmacy outside western entrance.

• Phones, Internet & Wi-fi

  • Station Amenities: Telephone No
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Kew Gardens station (http://btopenzone.hotspot-directory.com)

• Restrooms

  • Toilets YES Yes
  • Baby Change No
  • Toilets Note

    Male and female toilets on the eastbound platform - no charge. These are temporarily closed during lockdown restrictions.

• Station Seating Areas

  • Seated Area: Note

    There are no seats in the ticket hall. Seats are available on the platform.

• Station Information

  • ATM YES Yes
  • Baby Change No
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box YES Yes
  • Shops YES Yes
  • Seated Area No
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi YES Yes
  • Waiting Room No
  • Lost Property Phone number: 0343 222 1234
    
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note TFL Customer Services  Tel:  0343 222 1234
  • Lost Property Number 0343 222 1234
  • Staffing Level YES Yes

• Subway/transit

  • Metro: Availability YES Yes
  • Metro: Note District Line

• Ticketing Services & Information

  • Oyster Pre-Pay YES Yes
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Customer Service Note Ticket Halls
  • Penalty Fares LT
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: No
    

• Taxi Information

  • Availability YES Yes
  • Note Mini cab office outside the station.

• Local Taxis

  Kew Gardens: Rail Station does not have a taxi rank. Advance booking of cabs is essential. Consider using the following operators:

  Grove Park	Phone 020 8995 8000
  KM Cars	Phone 020 8568 3333
  Traveline	Phone 020 8568 4444

• Other transportation

  • Rail Replacement Services

    Replacement buses will usually stop in Kew Road at the Victoria Gate stops.