Matlock Train Station

• Accessibility

  • Accessible Public Telephones No
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate No
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop YES Yes
  • Impaired Mobility Set Down No
  • National Key Toilets No
  • Ramp for Train Access YES Yes
  • Wheel chairs Available No
  • Accessible Public Telephone none
  • Accessible Taxis Taxi number displayed on useful information poster
  • Customer Help Point none
  • Helpline We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here (https://www.nationalrail.co.uk/stations_destinations/passenger-assist.aspx title=).
  • Helpline Contact Details 08000 11 33 23
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Step Free Access Category BLevel access to single platform. 
    This station has tactile paving at the edge of the platform.
  • Step Free Access Coverage Partial Station
  • Staff Help Assistance provided by on-train staff. 

• Baggage Services

  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Bus information

  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/MAT.pdf)

• Cycle Storage

  • Availability No
  • Closed Circuit TV YES Yes
  • Sheltered No
  • Spaces 14
  • Type Stands

• Dining and Shopping

  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet No

• Phones, Internet & Wi-fi

  • Station Amenities: Telephone No
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Matlock station (https://www.btwifi.co.uk/find/?search=DE4+3NA title=)
  • Telephone: Usage Type Cards And Coins

• Parking

  • Car Parking Details
    Operator Name: East Midlands Railway
    Name: Station Car Park. ( Pay by Ring G O available) www.myringgo.co.uk/parkinglocator/23320
    Spaces: 37
    Charges:
    Off-peak: £2.80
    Daily: £5.00
    Weekly: £15.00
    Monthly: £50.00
    ThreeMonthly: £135.00
    Annual: £500.00
    Saturday: £2.80
    Sunday: £2.80
    
    Number Accessible Spaces: 2
    Accessible Car Park Equipment: Yes
    Cctv: No
    Open:
    Monday - Friday - Open 24 hours
    Saturday - Open 24 hours
    Sunday - Open 24 hours
    Url: https://www.nationalrail.co.uk/

• Restrooms

  • Toilets No
  • Baby Change No

• Station Information

  • ATM No
  • Baby Change No
  • Bureau De Change No
  • Lost Property No
  • Post Box No
  • Shops No
  • Seated Area YES Yes
  • Station Buffet No
  • Showers No
  • Trolley No
  • Wifi No
  • Waiting Room No
  • Lost Property Phone number: 03457 125678
    
    Operator Name: E M R lost property office is located at Nottingham. We will try to contact the owner if they can be identified, the item will be kept for 3 months (unless it is perishable) and a record is kept.
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Information Systems DepartureScreens
  • Lost Property Number 03457 125678
  • Staffing Level YES Yes

• Ticketing Services & Information

  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Penalty Fares EM
  • Smartcard Notes Top up Smartcard at a Ticket Vending machine at this location

• Ticket Vending Hours

  • Ticket Vending Hours FRIDAY
    00:00:00 - 23:59:59
    MONDAY
    00:00:00 - 23:59:59
    SATURDAY
    00:00:00 - 23:59:59
    SUNDAY
    00:00:00 - 23:59:59
    THURSDAY
    00:00:00 - 23:59:59
    TUESDAY
    00:00:00 - 23:59:59
    WEDNESDAY
    00:00:00 - 23:59:59

• Taxi Information

  • Availability YES Yes
  • Note There is no official taxi rank, however, taxis do pick up and drop off at this station.

• Local Taxis

  Matlock: Rail Station has neither a taxi rank nor a cab office. Advance booking is essential. Consider using the following local operators:

  Fox	Phone 01629 583333
  Matlock	Phone 01629 584195
  Cruz	Phone 07775 958881

• Other transportation

  • Rail Replacement Services New bus station interchange