Melton (Suffolk) Train Station

• Accessibility

  • Accessible Public Telephones No
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate No
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop YES Yes
  • Impaired Mobility Set Down No
  • National Key Toilets No
  • Ramp for Train Access YES Yes
  • Wheel chairs Available No
  • Impaired Access Helpline Hours EVERYDAY
    08:00:00 - 20:00:00
  • Impaired Access Staff Help Hours Monday - Sunday
  • Accessible Taxis Details of nearest taxis are shown on station information poster
  • Customer Help Point Help points can be found at the following location(s):Platform 1 (for trains towards both Ipswich and Lowestoft) - Just outside the entrance on to the platform and next to the ticket machine, fixed to the grey post beneath the customer information screen
  • Helpline We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here (https://www.nationalrail.co.uk/stations_destinations/passenger-assist.aspx title=).
  • Helpline Contact Details 0800 028 28 78
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Helpline Open Note 08:00 - 20:00
  • Nearest Stations with Facilities IPS
  • Step Free Access This station has step free access to the single platform for trains towards both Ipswich and Lowestoft.This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955 (https://www.orr.gov.uk/media/10955 title=)
    Assistance meeting point is on the platform, next to the yellow boarding ramp.
  • Step Free Access Coverage Whole Station
  • Staff Help This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.What assistance is available for customers using this station?
    Board and alight
    Ramp assistance
    Luggage (on and off train only)
    Ticket sale on board
    How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
    By calling 0345 600 7245 (option 4)
    By selecting the help button on the ticket machine at this station
    By using the Help Point at this station
    Assistance meeting point is on the platform, next to the yellow boarding ramp.

• Baggage Services

  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Cycle Storage

  • Availability No
  • Closed Circuit TV No
  • Location

    There are two cycle stands on Platform 1 (for trains towards both Ipswich and Lowestoft) under the canopy. There are a further four cycle stands in the corner of the station car park next to the accessible car parking spaces, to the left of the ramped entrance to the platform.

  • Sheltered YES Yes
  • Spaces 12
  • Type Stands

• Dining and Shopping

  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet No

• Phones, Internet & Wi-fi

  • Station Amenities: Telephone No
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Melton station (https://www.btwifi.co.uk/find/?search=IP12+1LT title=)
  • Telephone: Usage Type Cards And Coins

• Parking

  • Car Parking Details Email: [email protected]
    Phone number: 0345 050 7080
    
    Operator Name: National Car Parks Ltd
    Name: Station Car Park
    Spaces: 21
    Charges:
    Daily: £3.00
    Annual: £328.00
    
    Number Accessible Spaces: 3
    Accessible Car Park Equipment: Yes
    Cctv: No
    Open:
    Monday - Sunday - Open 24 hours
    Url: https://www.ncp.co.uk/find-a-car-park/car-parks/melton-station-greater-anglia/

• Restrooms

  • Toilets No
  • Baby Change No

• Station Information

  • ATM No
  • Baby Change No
  • Bureau De Change No
  • Lost Property No
  • Post Box No
  • Shops YES Yes
  • Seated Area YES Yes
  • Station Buffet No
  • Showers No
  • Trolley No
  • Wifi No
  • Waiting Room No
  • Lost Property: URL https://www.greateranglia.co.uk/lost-property
  • Customer Service Note Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
    Closed on Christmas Day and Boxing Day.
  • Information Systems DepartureScreens
  • Staffing Level YES Yes

• Ticketing Services & Information

  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Penalty Fares LE
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: Yes
    

• Ticket Vending Hours

  • Ticket Vending Hours FRIDAY
    00:00:00 - 23:59:59
    MONDAY
    00:00:00 - 23:59:59
    SATURDAY
    00:00:00 - 23:59:59
    SUNDAY
    00:00:00 - 23:59:59
    THURSDAY
    00:00:00 - 23:59:59
    TUESDAY
    00:00:00 - 23:59:59
    WEDNESDAY
    00:00:00 - 23:59:59

• Taxi Information

  • Availability YES Yes
  • Note There is a phone to call a taxi, on station frontage

• Local Taxis

  Melton (Suffolk): Rail Station is served by a taxi rank or a cab office. Check availability before travelling, and pre-book if necessary. Consider using the following local operator or alternative station:

  Woodbridge	Phone 01394 610210

• Other transportation

  • Rail Replacement Services Rail replacement bus services pick up and drop off at the bus stops outside the station on Wilford Bridge Road.