New Cross Gate Train Station

• Accessibility

  • Accessible Public Telephones No
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down No
  • National Key Toilets No
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Staff Help Hours Monday - Friday - 05:55 to 20:30
    Saturday - 06:10 to 20:30
    Sunday - 06:55 to 21:10
  • Accessible Taxis

    If required Taxis from this station can be arranged through www.addisonlee.com or www.gett.com

  • Helpline No
  • Helpline Contact Details

    0343 222 1234

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Nearest Stations with Facilities

    London Bridge

  • Step Free Access

    Step-free access to all platforms from concourse. One step from street to Ticket Office only.

    
    Coverage: whole Station
  • Step Free Access Coverage Whole Station

• Baggage Services

  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Cycle Storage

  • Availability No
  • Closed Circuit TV YES Yes
  • Sheltered No
  • Spaces No

• Dining and Shopping

  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet YES Yes

• Phones, Internet & Wi-fi

  • Station Amenities: Telephone No
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around New Cross Gate station (http://btopenzone.hotspot-directory.com )
  • Telephone: Usage Type Cards And Coins

• Restrooms

  • Toilets No
  • Baby Change No

• Station Information

  • ATM No
  • Baby Change No
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box No
  • Shops YES Yes
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi YES Yes
  • Waiting Room No
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note Call Southern Trains Customer Services 08451 272920 forissues related to Southern train services.Call London Overground Customer Services 0845 601 4867 for issues related to London Overground trains, station staff and facilities.
  • Information Systems DepartureScreensAnnouncements
  • Staffing Level YES Yes

• Ticketing Hours

  • Ticket Office Hours Monday - Friday - 05:55 to 20:30
    Saturday - 06:10 to 20:30
    Sunday - 06:55 to 21:10

• Ticketing Services & Information

  • Oyster Pre-Pay YES Yes
  • Ticket Machine YES Yes
  • Penalty Fares LO
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: No
    

• Taxi Information

  • Availability YES Yes
  • Note Information on taxis from this station is available at www.traintaxi.co.uk

• Local Taxis

  New Cross Gate: Rail Station does not have a taxi rank. Advance booking of cabs is essential. Consider using the following operators:

  Direct	Phone 020 8694 9299
  Comcab	Phone 020 7908 0271
  King	Phone 020 8692 6555

• Other transportation

  • Rail Replacement Services

    Use bus stop R in New Cross Road for buses towards Canada Water, Dalston Junction/Dalston Kingsland, Crystal Palace, West Croydon, East Croydon, Norwood Junction and Sutton

    Use bus stop Q in New Cross Road for buses towards London Bridge