Newmarket Train Station

• Accessibility

  • Accessible Public Telephones No
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter No
  • Impaired Access Staff YES Yes
  • Impaired Access Ticket Gate No
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop YES Yes
  • Impaired Mobility Set Down No
  • National Key Toilets No
  • Ramp for Train Access YES Yes
  • Wheelchairs Available No
  • Impaired Access Helpline Hours EVERYDAY
    08:00:00 - 20:00:00
  • Impaired Access Staff Help Hours Monday - Sunday
  • Accessible Taxis Details of nearest taxis are shown on station information poster
  • Customer Help Point Help points can be found at the following location(s):Platform 1 (for trains towards both Cambridge and Ipswich) - In between the first waiting shelter and the blue Amazon hub locker, fixed to the grey post beneath the customer information screens in the middle of the platform
  • Helpline We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here (https://www.nationalrail.co.uk/stations_destinations/passenger-assist.aspx title=).
  • Helpline Contact Details 801 028 28 78
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Helpline Open Note 08:00 - 20:00
  • Nearest Stations with Facilities CBG
  • Step Free Access This station has step free access to the single platform for trains towards both Ipswich and Cambridge.This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955 (https://www.orr.gov.uk/media/10955 title=)
    Assistance meeting point is on the platform.
  • Step Free Access Coverage Partial Station
  • Staff Help This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.What assistance is available for customers using this station?
    Board and alight
    Ramp Assistance
    Luggage (on and off train only)
    Ticket sale on board
    How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
    By calling 0345 600 7245 (option 4)
    By selecting the help button on the ticket machine at this station
    By using the Help Point at this station
    Assistance meeting point is on the platform.

• Baggage Services

  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Cycle Storage

  • Availability No
  • Closed Circuit TV No
  • Location

    There are five covered cycle stands and a sheltered cycle parking area providing 68 spaces which are all located beyond the waiting shelters on Platform 1 (for trains towards both Cambridge and Ipswich).

  • Sheltered YES Yes
  • Spaces 78
  • Type
    Stands
    Racks

• Dining and Shopping

  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet No

• Phones, Internet & Wi-fi

  • Station Amenities: Telephone No
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Newmarket station (https://www.btwifi.co.uk/find/?search=CB8+9BB title=)
  • Telephone: Usage Type Cards And Coins

• Parking

  • Car Parking Details Email: [email protected]
    Phone number: 0330 123 5247
    
    Operator Name: Saba Park Services U K Limited
    Name: Station Car Park
    Spaces: 11
    Charges:
    Daily: £3.00
    Annual: £328.00
    
    Number Accessible Spaces: 1
    Accessible Car Park Equipment: Yes
    Cctv: Yes
    Open:
    Monday - Sunday - Open 24 hours
    Url: https://www.sabaparking.co.uk

• Restrooms

  • Toilets No
  • Baby Change No

• Station Information

  • ATM No
  • Baby Change No
  • Bureau De Change No
  • Lost Property No
  • Post Box No
  • Shops No
  • Seated Area YES Yes
  • Station Buffet No
  • Showers No
  • Trolley No
  • Wifi No
  • Waiting Room No
  • Lost Property: URL https://www.greateranglia.co.uk/lost-property
  • Customer Service Note Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
    Closed on Christmas Day and Boxing Day.
  • Information Systems DepartureScreens
  • Staffing Level YES Yes

• Ticketing Services & Information

  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Penalty Fares LE
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: Yes
    

• Ticket Vending Hours

  • Ticket Vending Hours FRIDAY
    00:00:00 - 23:59:59
    MONDAY
    00:00:00 - 23:59:59
    SATURDAY
    00:00:00 - 23:59:59
    SUNDAY
    00:00:00 - 23:59:59
    THURSDAY
    00:00:00 - 23:59:59
    TUESDAY
    00:00:00 - 23:59:59
    WEDNESDAY
    00:00:00 - 23:59:59

• Taxi Information

  • Availability YES Yes
  • Note Skyline Taxis - 01638 515151

• Local Taxis

  Newmarket: Rail Station has neither a taxi rank nor a cab office. Advance booking is essential. Consider using the following local operators:

  247	Phone 01638 500500
  Newmarket	Phone 01638 606060
  Newtax	Phone 01638 561561

• Other transportation

  • Rail Replacement Services Rail replacement bus services pick up and drop off at the bus stop on Green Road, in front of the station entrance.