Penge East Train Station

• Accessibility

  • Accessible Public Telephones No
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate No
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down No
  • National Key Toilets No
  • Ramp for Train Access YES Yes
  • Wheel chairs Available No
  • Impaired Access Staff Help Hours Monday - Friday - 06:10 to 19:30
    Saturday - 06:40 to 19:30
    Sunday - 08:10 to 15:40
  • Accessible Taxis

    Accessible taxis are available to book

  • Accesible Ticket Machine

    booking hall/ platform 1

  • Booking Office Counter

    There are standing height and wheelchair height ticket counters available.

  • Customer Help Point On platform
  • Helpline No
  • Helpline Contact Details

    0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Helpline Open Note

    *Helpline closed on Christmas Day

  • Nearest Stations with Facilities BMS
  • Step Free Access

    This is a category B2 station. Step free access to platform 1 for services towards London from main entrance. Step free access to platform 2 for services away from London via Lindon Grove - No step free interchange between platforms but stepped access via station footbridge is available.

    
    Coverage: partial Station
  • Step Free Access Coverage Whole Station

• Baggage Services

  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Bus information

  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/PNE.pdf)

• Cycle Storage

  • Availability YES Yes
  • Closed Circuit TV No
  • Location

    both sides

  • Note

    You may leave your cycle in the rack provided however you do so at your own risk.

  • Sheltered YES Yes
  • Spaces 8
  • Type Stands

• Dining and Shopping

  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet YES Yes

• Phones, Internet & Wi-fi

  • Station Amenities: Telephone No
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Penge East station (http://btopenzone.hotspot-directory.com)
  • Telephone: Usage Type Cards And Coins

• Restrooms

  • Toilets YES Yes
  • Baby Change No
  • Toilets Note

    Platform 1 - Available during staffing hours

• Station Information

  • ATM No
  • Baby Change No
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box No
  • Shops No
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi No
  • Waiting Room No
  • Lost Property Phone number: 0345 322 7021
    
    Operator Name: Southeastern Customer Services
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note 0345 322 7021
  • Information Systems DepartureScreensAnnouncementsArrivalScreens
  • Lost Property Number 0345 322 7021
  • Staffing Level YES Yes

• Ticketing Hours

  • Ticket Office Hours Monday - Friday - 06:10 to 19:30
    Saturday - 06:40 to 19:30
    Sunday - 08:10 to 15:40

• Ticketing Services & Information

  • Oyster Pre-Pay YES Yes
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Customer Service Note On way in to access trains
  • Oyster Notes

    Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)

  • Penalty Fares SE
  • Smartcard Notes Smartcard Issued: Yes
    Smartcard Validator: Yes
    

     Seasons, Single and Return tickets are now available digitally on The Key.  To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.

• Local Taxis

  Penge East: Rail Station does not have a taxi rank. Advance booking of cabs is essential. Consider using the following operators:

  Elite	Phone 020 8778 1000
  Anerley	Phone 020 3874 0222
  London	Phone 020 8778 3000

• Other transportation

  • Rail Replacement Services
    • Towards Herne Hill: Newlands Park Bus Stop Q (what 3 words: talked.swear.plenty).
    • Towards Beckenham Junction: Lennard Road,  Bus Stop V (what 3 words: fallen.bells.values)