Penrith (North Lakes) Train Station

• Accessibility

  • Accessible Public Telephones YES Yes
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate No
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop YES Yes
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Staff Help Hours SATURDAY
    05:15:00 - 22:15:00
    SUNDAY
    10:15:00 - 23:00:00
    WEEKDAYS
    05:15:00 - 23:10:00
  • Helpline We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here (https://www.nationalrail.co.uk/stations_destinations/passenger-assist.aspx title=).
  • Helpline Contact Details 08000 158 123 (08000 158 124 Textphone)
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • National Key Toilets

    An accessible toilet is available on Platform 1, accessed using a RADAR key

  • Step Free Access This station has step-free access to all platforms / the platform
  • Step Free Access Coverage Whole Station
  • Staff Help Passenger Assist meeting point is the Customer Information desk in the booking hall. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.

• Baggage Services

  • Left Luggage: Available No
  • Left Luggage: Phone
    Operator Name: Virgin Trains. Left luggage charged at £2 per item. Overnight facilities are not available. Please see station staff for more details.
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Bus information

  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/PNR.pdf)

• Cycle Storage

  • Availability No
  • Closed Circuit TV YES Yes
  • Cycle Hire: Note Electric Cycle centre - Auction Mart Lane Castlegate Penrith, Cumbria CA11 7JD  -  [email protected] (mailto:[email protected] title=)  01768864775 St Patricks Boat and cycle hire - Glenridding  Ullswater Penrith  Cumbria CA11 0QQ - www.stpatricksboatlandings.co.uk (http://www.stpatricksboatlandings.co.uk/ title=)  01768482393
  • Location

    Platform 1

  • Note

    12 hoops on platform 1 (2 x cycles per hoop = 24 spaces)

  • Sheltered YES Yes
  • Spaces 8
  • Type
    Stands
    Racks

• Dining and Shopping

  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet No

• Phones, Internet & Wi-fi

  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Penrith station (https://www.btwifi.co.uk/find/?search=CA11+7JQ title=)
  • Telephone: Usage Type Cards And Coins

• Parking

  • Car Parking Details
    Address:
    Penrith Railway Station
    Ullswater Road
    Penrith
    CA11 7JQ
    
    Operator Name: Avanti West Coast
    Name: Penrith North Lakes Car Park
    Spaces: 121
    Charges:
    Daily: £12.50
    Monthly: £166.00
    ThreeMonthly: £374.00
    Annual: £1,200.00
    Saturday: £6.50
    Sunday: £6.50
    Note:

    For information on how to get to the car park, prebooking your space or working out the cost of your stay, please visit the Avanti West Coast website. Different rates apply to non-rail users - please speak to a member of staff.

    
    
    Number Accessible Spaces: 4
    Accessible Car Park Equipment: Yes
    Cctv: Yes
    Open:
    Monday - Sunday - Open 24 hours
    Url: https://www.nationalrail.co.uk/

• Restrooms

  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note

    An accessible toilet is available on Platform 1, accessed using a RADAR key

• Station Information

  • ATM No
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box YES Yes
  • Shops No
  • Seated Area YES Yes
  • Station Buffet No
  • Showers No
  • Trolley YES Yes
  • Wifi No
  • Waiting Room No
  • Lost Property Phone number: 0345 528 0253
    
  • Lost Property: URL https://avantiwestcoast.missingx.com/
  • Customer Service Note Customers are encouraged to approach a member of station staff for any customer information enquiry. Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.
    Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information.
  • Information Systems DepartureScreensAnnouncements
  • Lost Property Number 0345 528 0253
  • Staffing Level YES Yes

• Subway/transit

  • Metro: Availability No

• Ticketing Hours

  • Ticket Office Hours SATURDAY
    05:30:00 - 19:00:00
    SUNDAY
    10:30:00 - 19:00:00
    WEEKDAYS
    05:30:00 - 19:00:00

• Ticketing Services & Information

  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Customer Service Note Ticket machines can be found in the booking hall.
  • Penalty Fares VT
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: No
    

• Ticket Vending Hours

  • Ticket Vending Hours FRIDAY
    00:00:00 - 23:59:59
    MONDAY
    00:00:00 - 23:59:59
    SATURDAY
    00:00:00 - 23:59:59
    SUNDAY
    00:00:00 - 23:59:59
    THURSDAY
    00:00:00 - 23:59:59
    TUESDAY
    00:00:00 - 23:59:59
    WEDNESDAY
    00:00:00 - 23:59:59

• Local Taxis

  Penrith North Lakes: Rail Station is served by a taxi rank or a cab office. Check availability before travelling, and pre-book if necessary. Consider using the following local operators:

  Station	Phone 01768 211004
  Blackline	Phone 01768 865070
  Penrith	Phone 01768 899298

• Other transportation

  • Cycle Hire YES Yes
  • Rail Replacement Services Rail replacement coach services can be found at the front of the station.