Romford Train Station

• Accessibility

  • Accessible Public Telephones No
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down No
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Accesible Ticket Machine
    • Accessible ticket machines are located within the stations ticket hall.
    • The ticket machines are accessible via the stations main entrance.

  • Customer Help Point Situated within the subway area, and on platform 3
  • Helpline No
  • Helpline Contact Details

    0343 222 1234

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Impared Access Ticket Gate

    Romford has a Secure Station accreditation

  • National Key Toilets

    An accessible toilet is located on platform 4 and platform 5.

  • Step Free Access
    • Accessibility Category B1. This station has step-free access to all platforms. For access to Platform 1&2, take Lift to subway and use accessible ramps to the platform. The ramps leading from the subway to the platforms are fairly steep.
    • Staff ramp assistance is always available.
    • Accessible seating is available on platforms 1,2,4 and 5
    • Wheelchairs available from first to last train.
    
    Coverage: partial Station
  • Step Free Access Coverage Whole Station
  • Staff Help

    Staff are available to assist from the first to last train.

• Baggage Services

  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Bus information

  • Bus Service: Availability YES Yes
  • Bus Service: Note Transport for London buses operate from outside the stationInformation to plan your onward journey is available in a printable format  (http://www.nationalrail.co.uk/posters/ABW.pdf) here (http://www.nationalrail.co.uk/static/documents/content/Romford%20MAP.pdf)

• Cycle Storage

  • Availability No
  • Closed Circuit TV YES Yes
  • Location

    Platform 5 and Platform 2

  • Note

    All storage covered

  • Sheltered YES Yes
  • Spaces No
  • Type Stands

• Dining and Shopping

  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet YES Yes

• Phones, Internet & Wi-fi

  • Station Amenities: Telephone No
  • Web Kiosk: Available No
  • Telephone: Usage Type Cards And Coins

• Restrooms

  • Toilets YES Yes
  • Baby Change No
  • Toilets Note

    Male and Female toilets are located inside the waiting room on platform 4.

    Radar key operated accessible toilets are located on platforms 4 & 5.

• Station Seating Areas

  • Seated Area: Note

    Platform 1 - Waiting Shelter, multiple uncovered seats available across the platform.

    Platform 2 - Multiple seats available covered by the canopy.

    Platform 3 - No seats available

    Platform 4 - Waiting Room, Multiple seats available covered by the canopy.

    Platform 5 - Multiple seats available covered by the canopy.

• Station Information

  • ATM No
  • Baby Change No
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box No
  • Shops No
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi YES Yes
  • Waiting Room No
  • Lost Property
    Operator Name: a href="https://tfl.gov.uk/help-and-contact/lost-property" Tf L Lost property/a
  • Lost Property: URL https://www.tfl.gov.uk/forms/12411.aspx
  • Customer Service Note line-height: 17.0240001678467px;0343 222 1234
  • Information Systems DepartureScreensAnnouncements
  • Lost Property Number 0343 222 1234
  • Staffing Level YES Yes

• Ticketing Hours

  • Ticket Office Hours Monday - Friday - 06:00 to 20:00
    Saturday - 06:15 to 20:00
    Sunday - 07:10 to 20:10

• Ticketing Services & Information

  • Oyster Pre-Pay YES Yes
  • Ticket Machine YES Yes
  • Oyster Notes

    Oyster cards can only be purchased at the ticket machine.

    Zone 6

  • Penalty Fares LE
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: Yes
    

    Tickets can be collected onto Greater Anglia smartcards at this station. 

    Contactless Pay as you go is is valid from this station to any station within the London Pay as you go area.

• Taxi Information

  • Availability YES Yes
  • Note Close to station entrance

• Local Taxis

  Romford: Rail Station is served by a taxi rank. Check availability before travelling, and pre-book if necessary. Consider using the following operators:

  Mayflower	Phone 01708 722222
  A1	Phone 01708 505050
  Alphabet	Phone 01708 606060

• Other transportation

  • Rail Replacement Services

    Rail replacement bus services will depart from:

    • Atlanta Boulevard for both Westbound and Eastbound services
    
    Rail Replacement Map: https://assets.nationalrail.co.uk/e8xgegruud3g/4 Wl7hfar Su A Dw G J3 Rq M M P A/4e08c7b69418abcf179b91f8a90ccb2e/ C R L-089-091- D R- I- Romford.pdf