Saxmundham Train Station

• Accessibility

  • Accessible Public Telephones No
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate No
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop YES Yes
  • Impaired Mobility Set Down No
  • National Key Toilets No
  • Ramp for Train Access YES Yes
  • Wheel chairs Available No
  • Impaired Access Helpline Hours EVERYDAY
    08:00:00 - 20:00:00
  • Impaired Access Staff Help Hours Monday - Sunday
  • Accessible Taxis Details of nearest taxis are shown on station information poster
  • Accesible Ticket Machine Note: ticket machine is card only (not cash)
  • Customer Help Point Help points can be found at the following location(s):Platform 1 (for trains towards Woodbridge and Ipswich) - Adjacent to the signal box on the other platform, fixed to the wall of the former station building just along from the ticket machine
    Platform 2 (for trains towards Halesworth, Beccles, and Lowestoft) - Beyond the waiting shelter at the entrance on to this platform, fixed to a red post
  • Helpline We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here (https://www.nationalrail.co.uk/stations_destinations/passenger-assist.aspx title=).
  • Helpline Contact Details 0800 028 28 78
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Helpline Open Note 08:00 - 20:00
  • Nearest Stations with Facilities IPS
  • Step Free Access This station has step free access to both platforms from Station Approach, with approximately 30 metres between the two entrances which are either side of the level crossing.This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955 (https://www.orr.gov.uk/media/10955 title=)
    Assistance meeting point is on the platform.
  • Step Free Access Coverage Partial Station
  • Staff Help This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.What assistance is available for customers using this station?
    Board and alight
    Ramp Assistance
    Luggage (on and off train only)
    Ticket sale on board
    How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
    By calling 0345 600 7245 (option 4)
    By selecting the help button on the ticket machine at this station
    By using one of the two Help Points at this station
    Assistance meeting point is on the platform.

• Baggage Services

  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Bus information

  • Bus Service: Availability YES Yes
  • Bus Service: Note Local town services only

• Cycle Storage

  • Availability No
  • Closed Circuit TV No
  • Location

    There are five cycle stands on Platform 1 (for trains towards Ipswich) which are next to the entrance on to the platform from the station car park, beyond the former station building.

  • Sheltered No
  • Spaces 10
  • Type Stands

• Dining and Shopping

  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet No

• Phones, Internet & Wi-fi

  • Station Amenities: Telephone No
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Saxmundham station (https://www.btwifi.co.uk/find/?search=IP17+1BW title=)
  • Telephone: Usage Type Coins

• Parking

  • Car Parking Details Email: [email protected]
    Phone number: 0345 050 7080
    
    Operator Name: National Car Parks Ltd
    Name: Station Car Park
    Spaces: 44
    Charges:
    Daily: £3.00
    Annual: £328.00
    
    Number Accessible Spaces: 16
    Accessible Car Park Equipment: Yes
    Cctv: No
    Open:
    Monday - Friday - Open 24 hours
    Saturday - Open 24 hours
    Sunday - Open 24 hours
    Url: https://www.ncp.co.uk/find-a-car-park/car-parks/saxmundham-greater-anglia/

• Restrooms

  • Toilets No
  • Baby Change No

• Station Information

  • ATM No
  • Baby Change No
  • Bureau De Change No
  • Lost Property No
  • Post Box YES Yes
  • Shops No
  • Seated Area YES Yes
  • Station Buffet No
  • Showers No
  • Trolley No
  • Wifi No
  • Waiting Room No
  • Lost Property: URL https://www.greateranglia.co.uk/lost-property
  • Customer Service Note Monday-Saturday 08:00-20:00Sunday 10:00-20:00
    Bank Holidays 09:00-18:00
    The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
    Closed on Christmas Day and Boxing Day.
  • Information Systems DepartureScreensAnnouncements
  • Staffing Level YES Yes

• Ticketing Services & Information

  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Penalty Fares LE
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: Yes
    

• Ticket Vending Hours

  • Ticket Vending Hours FRIDAY
    00:00:00 - 23:59:59
    MONDAY
    00:00:00 - 23:59:59
    SATURDAY
    00:00:00 - 23:59:59
    SUNDAY
    00:00:00 - 23:59:59
    THURSDAY
    00:00:00 - 23:59:59
    TUESDAY
    00:00:00 - 23:59:59
    WEDNESDAY
    00:00:00 - 23:59:59

• Local Taxis

  Saxmundham: Rail Station has neither a taxi rank nor a cab office. Advance booking is essential. Consider using the following local operators:

  Squirrells	Phone 01728 602344
  A2B	Phone 01728 633003
  Amber	Phone 01728 833621

• Other transportation

  • Rail Replacement Map https://images.nationalrail.co.uk/e8xgegruud3g/7Awfq5Va7tQypO7YRR0MI5/07c1e5082c8aae9cfbb1fc5f187cbf5f/Saxmundham_RR.jpg.png
  • Rail Replacement Services Rail replacement bus services pick up and drop off at the Chantry Road bus stops on each side of the road named South Entrance, near Patmore Water Softeners. The bus stops are a five minute walk (0.2 miles) from Saxmundham station.