Shotton Train Station

• Accessibility

  • Accessible Public Telephones No
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points No
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate No
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop YES Yes
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets No
  • Ramp for Train Access YES Yes
  • Wheel chairs Available No
  • Impaired Access Helpline Hours EVERYDAY
    08:00:00 - 20:00:00
  • Impaired Access Staff Help Hours SATURDAY
    08:45:00 - 12:45:00
    WEEKDAYS
    07:30:00 - 12:30:00
  • Accesible Ticket Machine The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only. They are touchscreen controls.
  • Helpline We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here (https://www.nationalrail.co.uk/stations_destinations/passenger-assist.aspx title=).
  • Helpline Contact Details 03333 211202
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Nearest Stations with Facilities CTR
  • Step Free Access Category B3.Shotton station is split into two levels. Shotton and Shotton High Level.
    At Shotton (Platforms 1 and 2):
    No wheelchair access to Platform 1 (to Chester).
    Access to Platform 2 (to Holyhead) is via the small car park at the end of Alexandra Street. 
    Customers are advised to travel to Flint and change trains.
    Shotton High Level (Platforms 3 and 4):
    No wheelchair access between platforms. Steep paths to platforms via Chester Road West and under bridge.
    The nearest fully accessible station to Shotton High Level is Hawarden Bridge.
  • Step Free Access Coverage Partial Station
  • Staff Help If requiring passenger assist please see the conductor on the train. For other queries please see station staff during ticket office hours.

• Baggage Services

  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Bus information

  • Bus Service: Availability YES Yes
  • Bus Service: Note The nearest bus stops are located outside the station on Chester Road West.

• Cycle Storage

  • Availability No
  • Closed Circuit TV YES Yes
  • Cycle Hire: Note There are no cycle hire facilities at this station.
  • Location

    10 Sheffield stands providing 20 cycle parking spaces under shelter are located adjacent to the westbound platform on the Chester to Holyhead line.

    2 lockers, provided by Flintshire County Council, are situated in the car park and adjacent to the ramp leading you to the Bidston bound platform on the Borderlands line.

  • Note

    10 stands providing a total of 20 spaces are located under a shelter, and adjacent to the westbound platform on the Chester to Holyhead line (formerly known as Shotton Low Level)

  • Sheltered YES Yes
  • Spaces 22
  • Type
    Stands
    Lockers

• Dining and Shopping

  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet No

• Phones, Internet & Wi-fi

  • Station Amenities: Telephone No
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Shotton station (https://www.btwifi.co.uk/find/ title=)
  • Telephone: Usage Type Cards And Coins

• Parking

  • Car Parking Details Phone number: 01352 752121
    
    Address:
    -Alexandra Street
    -Shotton
    CH5 1DL
    
    Operator Name: Flintshire County Council
    Name: Station Car Park
    Spaces: 26
    Charges:
    Daily: £1.50
    Note:

    Parking charges apply. Further information on this car park is available on Flintshire County Council's website section on parking. https://www.flintshire.gov.uk/en/Resident/Streetscene/Car-parks.aspx" title=""> Car parks (flintshire.gov.uk)

    
    
    Number Accessible Spaces: 3
    Accessible Car Park Equipment: Yes
    Cctv: No
    Open:
    Monday - Sunday - Open 24 hours
    Url: https://www.nationalrail.co.uk/

• Restrooms

  • Toilets No
  • Baby Change No

• Station Information

  • ATM No
  • Baby Change No
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box No
  • Shops No
  • Seated Area YES Yes
  • Station Buffet No
  • Showers No
  • Trolley No
  • Wifi YES Yes
  • Waiting Room No
  • Lost Property Phone number: 03333 211 202
    
    Operator Name: Transport for Wales
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note Contact our Customer Relations team directly via the Transport for Wales Website. (https://tfw.wales/help-and-contact/rail/contact-us title=)
  • Information Systems DepartureScreensArrivalScreensAnnouncements
  • Lost Property Number 03333 211 202
  • Staffing Level YES Yes

• Subway/transit

  • Metro: Availability No

• Ticketing Hours

  • Ticket Office Hours SATURDAY
    08:45:00 - 13:45:00
    WEEKDAYS
    07:30:00 - 12:30:00

• Ticketing Services & Information

  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Penalty Fares AW
  • Smartcard Notes Load a pre-purchased season ticket onto a smartcard using the ticket vending machine or ticket office.To get a TFW Smartcard, visit our website: www.tfw.wales

• Ticket Vending Hours

  • Ticket Vending Hours FRIDAY
    00:00:00 - 23:59:59
    MONDAY
    00:00:00 - 23:59:59
    SATURDAY
    00:00:00 - 23:59:59
    SUNDAY
    00:00:00 - 23:59:59
    THURSDAY
    00:00:00 - 23:59:59
    TUESDAY
    00:00:00 - 23:59:59
    WEDNESDAY
    00:00:00 - 23:59:59

• Taxi Information

  • Availability YES Yes
  • Note Taxi office outside the station.

• Local Taxis

  Shotton: Rail Station is served by a taxi rank or a cab office. Check availability before travelling, and pre-book if necessary. Consider using the following local operators:

  Direct	Phone 01244 814400
  Contact Cars	Phone 01244 811111
  4 Ace	Phone 01244 810333

• Other transportation

  • Rail Replacement Services The rail replacement bus stop is a local bus/coach stop near the Rivertown URC Church.