Staines Train Station
Address
Staines station
Station Approach
Staines
Surrey
TW18 4LY
Ticket office opening hours:
SATURDAY
06:10:00 - 19:55:00
SUNDAY
07:10:00 - 18:40:00
WEEKDAYS
06:15:00 - 20:00:00
| Time | Destination | Status | Platform |
|---|
Station facilities
- Seated Area
- Waiting Room
- Station Buffet
- Toilets
- Baby Change
- Telephones
- Wi Fi
- Atm Machine
Station overview
-
Accessibility
- Accessible Public Telephones YES Yes
- Accessible Taxis No
- First Class Lounge No
- Help Points YES Yes
- Impaired Accessible Booking Office Counter YES Yes
- Impared Access Staff YES Yes
- Impared Access Ticket Gate YES Yes
- Impaired Accessible Ticket Machines YES Yes
- Induction Loop YES Yes
- Impaired Mobility Set Down No
- National Key Toilets YES Yes
- Ramp for Train Access YES Yes
- Wheel chairs Available YES Yes
-
Impaired Access Staff Help Hours
SATURDAY
05:15:00 - 00:00:00
SUNDAY
07:00:00 - 00:00:00
WEEKDAYS
05:15:00 - 00:00:00 - Accesible Ticket Machine All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
-
Booking Office Counter
An accessible ticket office counter is available in the main station booking hall on the London-bound platform.
- Customer Help Point Help points are available on all platforms
- Helpline Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isnt always possible so do not worry if you havent booked - our staff will do their best to assist you onto your preferred train.
- Helpline Contact Details 0800 5282100
- Helpline Contact URL https://www.nationalrail.co.uk/
- Helpline Open Note 24 hours a day, except Christmas Day and Boxing Day
- Step Free Access Step-free category A Station - This station has step-free access to all platforms.
- Step Free Access Coverage Whole Station
-
Baggage Services
- Left Luggage: Available No
- Left Luggage: URL https://www.nationalrail.co.uk/
-
Bus information
- Bus Service: Availability YES Yes
- Bus Service: Note Information to plan your onward journey is available in a printable format here (http://www.nationalrail.co.uk/posters/SNS.pdf)
-
Cycle Storage
- Availability No
- Closed Circuit TV YES Yes
-
Location
Cycle Compound for 72 cycles located on Platform 1
Booking Hall entrance, Platform 2
- Sheltered YES Yes
- Spaces 142
-
Type
Stands
Racks
-
Dining and Shopping
- Dining & Shopping: Shops No
- Dining & Shopping: Station Buffet YES Yes
-
Phones, Internet & Wi-fi
- Station Amenities: Telephone YES Yes
- Web Kiosk: Available No
- Station Amenities: Wi-Fi Find WiFi Hotspots around Staines station (https://www.btwifi.co.uk/find/?search=TW18+4LY title=)
- Telephone: Usage Type Cards And Coins
-
Parking
-
Car Parking Details
Name: Staines Car Park
Spaces: 32
Charges:
Off-peak: £5.50
PerHour: £2.50
Daily: £11.00
Weekly: £43.80
Monthly: £153.30
ThreeMonthly: £459.90
Annual: £1,533.00
Saturday: £7.60
Sunday: £5.50
Note:Season ticket holders only before 1000 Monday to Friday.
RingGo Code 2034.
Hourly rate available from 1200 from RingGo ONLY.
Bank Holiday £5.50.
Off-Peak from 1200 Monday to Friday.
Blue Badge parking
Parking spaces for Blue Badge holders are available at many of our stations. A valid European Blue Parking Badge must be clearly displayed when you park in a disabled parking space.
Parking is complimentary for Blue Badge holders who register via the link below. Where there are blue-badge parking spaces in short stay areas, charges do not apply but you must not park for longer than 20 minutes.
Register for Complimentary Blue Badge Parking.
Number Accessible Spaces: 2
Accessible Spaces Note:Parking is chargeable for all vehicles except registered Blue Badge holders.
Accessible Car Park Equipment: No
Cctv: No
-
Car Parking Details
-
Restrooms
- Toilets YES Yes
- Baby Change YES Yes
-
Toilets Note
The toilets are located on both Platforms 1 and 2. The National key toilet is located on Platform 2, and a second toilet is available on Platform 1; these toilets are operated by a radar key.
-
Station Information
- ATM YES Yes
- Baby Change YES Yes
- Bureau De Change No
- Lost Property No
- Post Box No
- Shops No
- Seated Area YES Yes
- Station Buffet YES Yes
- Showers No
- Trolley No
- Wifi YES Yes
- Waiting Room YES Yes
-
Lost Property
WEEKDAYS
07:30:00 - 19:00:00 - Lost Property: URL https://www.southwesternrailway.com/contact-and-help/lost-property
- Customer Service Note Please contact our Customer Service Centre on 0345 6000 650
- Information Systems DepartureScreens
- Lost Property Note Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Staines.
- Staffing Level YES Yes
-
Ticketing Hours
-
Ticket Office Hours
SATURDAY
06:10:00 - 19:55:00
SUNDAY
07:10:00 - 18:40:00
WEEKDAYS
06:15:00 - 20:00:00
-
Ticket Office Hours
SATURDAY
-
Ticketing Services & Information
- Oyster Pre-Pay No
- Pre-Purchase Collection YES Yes
- Ticket Machine YES Yes
- Customer Service Note In the booking hall and at the entrance to platform 2
- Penalty Fares SW
- Smartcard Notes Staines ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
-
Ticket Vending Hours
-
Ticket Vending Hours
FRIDAY
00:00:00 - 23:59:59
MONDAY
00:00:00 - 23:59:59
SATURDAY
00:00:00 - 23:59:59
SUNDAY
00:00:00 - 23:59:59
THURSDAY
00:00:00 - 23:59:59
TUESDAY
00:00:00 - 23:59:59
WEDNESDAY
00:00:00 - 23:59:59
-
Ticket Vending Hours
FRIDAY
-
Local Taxis
Staines: Rail Station is served by a taxi rank or a cab office. Check availability before travelling, and pre-book if necessary. Consider using the following local operators:
Car 2 U Phone 01784 465555 Rider Phone 01784 252996 Atlas Phone 01784 459999
-
Other transportation
- Rail Replacement Services Station forecourt off Kingston Road
Direct CrossCountry Routes
Get live information on direct CrossCountry routes.
