Thetford Train Station
Address
Thetford station
Station Road
Thetford
Norfolk
IP24 1AH
Ticket office opening hours:
SATURDAY
07:00:00 - 13:30:00
WEEKDAYS
07:00:00 - 13:30:00
Live Departures
Live Arrivals
Update
| Time | Destination | Status | Platform |
|---|
Station facilities
- Seated Area
- Toilets
- Telephones
- Wi Fi
Station overview
-
Accessibility
- Accessible Public Telephones YES Yes
- Accessible Taxis No
- First Class Lounge No
- Help Points YES Yes
- Impaired Accessible Booking Office Counter YES Yes
- Impared Access Staff YES Yes
- Impared Access Ticket Gate No
- Impaired Accessible Ticket Machines YES Yes
- Induction Loop YES Yes
- Impaired Mobility Set Down No
- National Key Toilets No
- Ramp for Train Access YES Yes
- Wheel chairs Available YES Yes
-
Impaired Access Helpline Hours
EVERYDAY
08:00:00 - 20:00:00 -
Impaired Access Staff Help Hours
SATURDAY
07:00:00 - 13:30:00
WEEKDAYS
07:00:00 - 13:30:00 - Accessible Taxis Details of nearest taxis are shown on station information poster
-
Customer Help Point
Help points can be found at the following location(s):Platform 1 (for trains towards Norwich) - Between the steps and waiting room / toilets, fixed to the platform-facing wall of the station building
Platform 2 (for trains towards Ely and Cambridge) - Next to the yellow boarding ramp and below the customer information screen, fixed to the platform-facing wall of the station building - Helpline We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here (https://www.nationalrail.co.uk/stations_destinations/passenger-assist.aspx title=).
- Helpline Contact Details 0800 028 28 78
- Helpline Contact URL https://www.nationalrail.co.uk/
- Helpline Open Note 08:00 - 20:00
-
Step Free Access
There is step free access from the carpark to Platform 2 (for trains towards Ely and Cambridge) only, with no step free access from the carpark to Platform 1 (for trains towards Norwich) via the station as there is a stepped footbridge between the platforms. Step free access is available to Platform 1 via a footpath that leads to / from Croxton Road and this is the route that customers with restricted mobility are advised to use, as the other path that leads to / from Station Lane is along an unsurfaced road without a footpath. This station is a category B2 station according to ORR station classification system: https://www.orr.gov.uk/media/10955 (https://www.orr.gov.uk/media/10955 title=)
Assistance meeting point is at the ticket office (during opening hours), or alternatively on the platform. - Step Free Access Coverage Partial Station
- Staff Help
-
Baggage Services
- Left Luggage: Available No
- Left Luggage: URL https://www.nationalrail.co.uk/
-
Bus information
- Bus Service: Availability YES Yes
- Bus Service: Note Local bus services
-
Cycle Storage
- Availability No
- Closed Circuit TV No
-
Location
There are ten cycle stands on Platform 1 (for trains towards Norwich), located underneath the footbridge steps. Another ten cycle stands have been temporarily moved from underneath the footbridge steps on Platform 2 (for trains towards Ely and Cambridge) to the opposite end of the same platform, beyond the main station building.
-
Note
36Sheffield Stand spaces
- Sheltered YES Yes
- Spaces 40
- Type Stands
-
Dining and Shopping
- Dining & Shopping: Shops No
- Dining & Shopping: Station Buffet No
-
Phones, Internet & Wi-fi
- Station Amenities: Telephone YES Yes
- Web Kiosk: Available No
- Station Amenities: Wi-Fi Find WiFi Hotspots around Thetford station (https://www.btwifi.co.uk/find/?search=IP24+1AH title=)
- Telephone: Usage Type Cards And Coins
-
Parking
-
Car Parking Details
Email: [email protected]
Operator Name: National Car Parks Ltd
Name: Station Car Park
Spaces: 34
Charges:
Off-peak: £3.85
Daily: £3.85
Weekly: £15.00
Monthly: £50.00
ThreeMonthly: £140.00
Annual: £475.00
Saturday: £3.85
Sunday: £3.85
Number Accessible Spaces: 2
Accessible Car Park Equipment: Yes
Cctv: No
Open:
Monday - Friday - Open 24 hours
Saturday - Open 24 hours
Sunday - Open 24 hours
Url: https://www.ncp.co.uk/find-a-car-park/car-parks/thetford-station-g-anglia/
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Car Parking Details
Email: [email protected]
-
Restrooms
- Toilets YES Yes
- Baby Change No
-
Toilets Note
The female and accessible toilets are located in the station building and are accessed via the waiting room on Platform 1 (for trains towards Norwich). A radar key is not required to access the accessible toilet facility. Male toilets are located on Platform 2 (for trains towards Ely and Cambridge). All toilets at this station are scheduled to be open at the following times:
Weekdays (Mon - Fri) 07:00 : 13:00Saturday 07:00 : 13:00Sunday closed
-
Station Information
- ATM No
- Baby Change No
- Bureau De Change No
- Lost Property No
- Post Box No
- Shops No
- Seated Area YES Yes
- Station Buffet No
- Showers No
- Trolley No
- Wifi YES Yes
- Waiting Room No
- Lost Property: URL https://www.greateranglia.co.uk/lost-property
-
Customer Service Note
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day. - Information Systems DepartureScreensAnnouncements
- Staffing Level No
-
Ticketing Hours
-
Ticket Office Hours
SATURDAY
07:00:00 - 13:30:00
WEEKDAYS
07:00:00 - 13:30:00
-
Ticket Office Hours
SATURDAY
-
Ticketing Services & Information
- Oyster Pre-Pay No
- Pre-Purchase Collection YES Yes
- Ticket Machine YES Yes
- Penalty Fares LE
- Smartcard Notes https://www.greateranglia.co.uk/tickets-fares/find-right-ticket-you/season-tickets/smartcard (https://www.greateranglia.co.uk/tickets-fares/find-right-ticket-you/season-tickets/smartcard title=)
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Ticket Vending Hours
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Ticket Vending Hours
FRIDAY
00:00:00 - 23:59:59
MONDAY
00:00:00 - 23:59:59
SATURDAY
00:00:00 - 23:59:59
SUNDAY
00:00:00 - 23:59:59
THURSDAY
00:00:00 - 23:59:59
TUESDAY
00:00:00 - 23:59:59
WEDNESDAY
00:00:00 - 23:59:59
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Ticket Vending Hours
FRIDAY
-
Local Taxis
Thetford: Rail Station is served by a taxi rank or a cab office. Check availability before travelling, and pre-book if necessary. Consider using the following local operators:
C and S Phone 01842 760322 Daleys Phone 01842 750777 Kes Phone 01842 766900
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Other transportation
- Rail Replacement Services Rail replacement bus services pick up and drop off in the middle of the station car park.
Direct CrossCountry Routes
Get live information on direct CrossCountry routes.
