Thetford Train Station

Address

Thetford station
Station Road
Thetford
Norfolk
IP24 1AH

Ticket office opening hours:

Monday - Friday - 07:00 to 13:30
Saturday - 07:00 to 13:30
Sunday

Live Departures

Live Arrivals

Update

Time	Destination	Status	Platform

Station facilities

Seated Area
Toilets
Telephones
Wi Fi

Station overview

Accessibility
- Accessible Public Telephones YES Yes
- Accessible Taxis No
- First Class Lounge No
- Help Points YES Yes
- Impaired Accessible Booking Office Counter YES Yes
- Impared Access Staff YES Yes
- Impared Access Ticket Gate
- Impaired Accessible Ticket Machines YES Yes
- Impaired Mobility Set Down No
- National Key Toilets No
- Ramp for Train Access YES Yes
- Wheel chairs Available YES Yes
- Impaired Access Helpline Hours Monday - Sunday - 08:00 to 20:00
- Impaired Access Staff Help Hours Monday - Friday - 07:00 to 13:30
  Saturday - 07:00 to 13:30
- Accessible Taxis
  Details of nearest taxis are shown on station information poster
- Customer Help Point Help points available on platforms 1 and 2.
- Helpline
- Helpline Contact Details
  0800 028 28 78
- Helpline Contact URL https://www.nationalrail.co.uk/
- Helpline Open Note
  08:00 - 20:00
- Step Free Access
  There is step free access from the carpark to Platform 2 (for trains towards Ely and Cambridge) only, with no step free access from the carpark to Platform 1 (for trains towards Norwich) via the station as there is a stepped footbridge between the platforms. Step free access is available to Platform 1 via a footpath that leads to / from Croxton Road and this is the route that customers with restricted mobility are advised to use, as the other path that leads to / from Station Lane is along an unsurfaced road without a footpath.
  This station is a category B2 station according to ORR station classification system: https://www.orr.gov.uk/media/10955
  Assistance meeting point is at the ticket office (during opening hours), or alternatively on the platform.
  
  Coverage: partial Station
- Step Free Access Coverage No Part of Station
- Staff Help
  Assistance at this station is provided by a staff member during ticket office opening hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.
  What assistance is available for customers using this station?
  - Board and alight
  - Ramp assistance
  - Luggage (on and off train only)
  - Ticket sale on board
  How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
  - By calling 0345 600 7245 (option 4)
  - By selecting the help button on the ticket machine at this station
  - By using one of the two Help Points at this station

Baggage Services
- Left Luggage: Available No
- Left Luggage: URL https://www.nationalrail.co.uk/

Bus information
- Bus Service: Availability YES Yes
- Bus Service: Note Local bus services

Cycle Storage
- Availability
- Closed Circuit TV

Dining and Shopping
- Dining & Shopping: Shops No
- Dining & Shopping: Station Buffet No

Phones, Internet & Wi-fi
- Station Amenities: Telephone YES Yes
- Web Kiosk: Available No
- Station Amenities: Wi-Fi Find WiFi Hotspots around Thetford station (http://btopenzone.hotspot-directory.com )
- Telephone: Usage Type Cards And Coins

Parking
- Car Parking Details Email: [email protected]
  
  Operator Name: National Car Parks Ltd
  Name: Station Car Park
  Spaces: 34
  Charges:
  Off-peak: £3.85
  Daily: £3.85
  Weekly: £15.00
  Monthly: £50.00
  ThreeMonthly: £140.00
  Annual: £475.00
  Saturday: £3.85
  Sunday: £3.85
  
  Number Accessible Spaces: 2
  Accessible Car Park Equipment: Yes
  Cctv: No
  Open:
  Monday - Friday - Open 24 hours
  Saturday - Open 24 hours
  Sunday - Open 24 hours
  Url: https://www.ncp.co.uk/find-a-car-park/car-parks/thetford-station-g-anglia/

Restrooms
- Toilets YES Yes
- Baby Change No
- Toilets Note
  The female and accessible toilets are located in the station building and are accessed via the waiting room on Platform 1 (for trains towards Norwich). A radar key is not required to access the accessible toilet facility. Male toilets are located on Platform 2 (for trains towards Ely and Cambridge). All toilets at this station are scheduled to be open at the following times:
  Weekdays (Mon - Fri) 07:00 : 13:00Saturday 07:00 : 13:00Sunday closed

Station Information
- ATM No
- Baby Change No
- Bureau De Change No
- Lost Property
- Post Box No
- Shops No
- Seated Area YES Yes
- Station Buffet No
- Showers No
- Trolley No
- Wifi YES Yes
- Waiting Room
- Lost Property: URL https://www.greateranglia.co.uk/lost-property
- Customer Service Note Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). margin: 0in 0in 0pt; line-height: 16.8pt;Closed on Christmas Day and Boxing Day. margin: 0in 0in 0pt;
- Information Systems DepartureScreensArrivalScreens
- Staffing Level No

Ticketing Hours
- Ticket Office Hours Monday - Friday - 07:00 to 13:30
  Saturday - 07:00 to 13:30
  Sunday

Ticketing Services & Information
- Oyster Pre-Pay No
- Ticket Machine YES Yes
- Penalty Fares LE

Local Taxis

Thetford: Rail Station is served by a taxi rank or a cab office. Check availability before travelling, and pre-book if necessary. Consider using the following local operators:


C and S	Phone 01842 760322
Daleys	Phone 01842 750777
Kes	Phone 01842 766900

Other transportation
- Rail Replacement Services
  Rail replacement bus services pick up and drop off in the middle of the station car park.

Direct CrossCountry Routes

Get live information on direct CrossCountry routes.

Address

Ticket office opening hours:

Station facilities

Station overview

Accessibility

Baggage Services

Bus information

Cycle Storage

Dining and Shopping

Phones, Internet & Wi-fi

Parking

Restrooms

Station Information

Ticketing Hours

Ticketing Services & Information

Local Taxis

Other transportation

Direct CrossCountry Routes

Useful Links