Thetford Train Station

Address

Thetford station
Station Road
Thetford
Norfolk
IP24 1AH

Ticket office opening hours:

Monday - Friday - 07:00 to 13:30
Saturday - 07:00 to 13:30
Sunday

Get directions

Live Departures

Live Arrivals

Update

Time	Destination	Status	Platform

Station facilities

Seated Area
Toilets
Telephones
Wi Fi

Station overview

Accessibility
- Accessible Public Telephones YES Yes
- Accessible Taxis No
- First Class Lounge No
- Help Points YES Yes
- Impaired Accessible Booking Office Counter YES Yes
- Impaired Access Staff YES Yes
- Impaired Access Ticket Gate No
- Impaired Accessible Ticket Machines YES Yes
- Induction Loop YES Yes
- Impaired Mobility Set Down No
- National Key Toilets No
- Ramp for Train Access YES Yes
- Wheelchairs Available YES Yes
- Impaired Access Helpline Hours Monday - Sunday - 08:00 to 20:00
- Impaired Access Staff Help Hours Monday - Friday - 07:00 to 13:30
  Saturday - 07:00 to 13:30
- Accessible Taxis
  Details of nearest taxis are shown on station information poster
- Customer Help Point Help points can be found at the following location(s):Platform 1 (for trains towards Norwich) - Between the steps and waiting room / toilets, fixed to the platform-facing wall of the station building
  Platform 2 (for trains towards Ely and Cambridge) - Next to the yellow boarding ramp and below the customer information screen, fixed to the platform-facing wall of the station building
- Helpline No
- Helpline Contact Details
  0800 028 28 78
- Helpline Contact URL https://www.nationalrail.co.uk/
- Helpline Open Note
  08:00 - 20:00
- Step Free Access
  There is step free access from the carpark to Platform 2 (for trains towards Ely and Cambridge) only, with no step free access from the carpark to Platform 1 (for trains towards Norwich) via the station as there is a stepped footbridge between the platforms. Step free access is available to Platform 1 via a footpath that leads to / from Croxton Road and this is the route that customers with restricted mobility are advised to use, as the other path that leads to / from Station Lane is along an unsurfaced road without a footpath.
  This station is a category B2 station according to ORR station classification system: https://www.orr.gov.uk/media/10955
  Assistance meeting point is at the ticket office (during opening hours), or alternatively on the platform.
  
  Coverage: partial Station
- Step Free Access Coverage Partial Station
- Staff Help
  Assistance at this station is provided by a staff member during ticket office opening hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.
  What assistance is available for customers using this station?
  - Board and alight
  - Ramp assistance
  - Luggage (on and off train only)
  - Ticket sale on board
  How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
  - By calling 0345 600 7245 (option 4)
  - By selecting the help button on the ticket machine at this station
  - By using one of the two Help Points at this station

Airport
- Availability YES Yes
- Note
  The female and accessible toilets are located in the station building and are accessed via the waiting room on Platform 1 (for trains towards Norwich). A radar key is not required to access the accessible toilet facility. Male toilets are located on Platform 2 (for trains towards Ely and Cambridge). All toilets at this station are scheduled to be open at the following times:
  Weekdays (Mon - Fri) 07:00 : 13:00Saturday 07:00 : 13:00Sunday closed

Baggage Services
- Left Luggage: Available No
- Left Luggage: URL https://www.nationalrail.co.uk/

Bus information
- Bus Service: Availability YES Yes
- Bus Service: Note Local bus services

Cycle Storage
- Availability No
- Closed Circuit TV No
- Location
  There are ten cycle stands on Platform 1 (for trains towards Norwich), located underneath the footbridge steps. Another ten cycle stands have been temporarily moved from underneath the footbridge steps on Platform 2 (for trains towards Ely and Cambridge) to the opposite end of the same platform, beyond the main station building.
- Note
  36Sheffield Stand spaces
- Sheltered YES Yes
- Spaces 40
- Type Stands

Dining and Shopping
- Dining & Shopping: Shops No
- Dining & Shopping: Station Buffet No

Phones, Internet & Wi-fi
- Station Amenities: Telephone YES Yes
- Web Kiosk: Available No
- Station Amenities: Wi-Fi Find WiFi Hotspots around Thetford station (https://www.btwifi.co.uk/find/?search=IP24+1AH title=)
- Telephone: Usage Type Cards And Coins

Parking
- Car Parking Details Email: [email protected]
  Phone number: 0330 123 5247
  
  Operator Name: Saba Park Services U K Limited
  Name: Station Car Park
  Spaces: 34
  Charges:
  Off-peak: £3.85
  Daily: £3.85
  Weekly: £15.00
  Monthly: £50.00
  ThreeMonthly: £140.00
  Annual: £475.00
  Saturday: £3.85
  Sunday: £3.85
  
  Number Accessible Spaces: 2
  Accessible Car Park Equipment: Yes
  Cctv: No
  Open:
  Monday - Friday - Open 24 hours
  Saturday - Open 24 hours
  Sunday - Open 24 hours
  Url: https://www.sabaparking.co.uk

Restrooms
- Toilets YES Yes
- Baby Change No
- Toilets Note
  The female and accessible toilets are located in the station building and are accessed via the waiting room on Platform 1 (for trains towards Norwich). A radar key is not required to access the accessible toilet facility. Male toilets are located on Platform 2 (for trains towards Ely and Cambridge). All toilets at this station are scheduled to be open at the following times:
  Weekdays (Mon - Fri) 07:00 : 13:00Saturday 07:00 : 13:00Sunday closed

Station Information
- ATM No
- Baby Change No
- Bureau De Change No
- Lost Property No
- Post Box No
- Shops No
- Seated Area YES Yes
- Station Buffet No
- Showers No
- Trolley No
- Wifi YES Yes
- Waiting Room No
- Lost Property: URL https://www.greateranglia.co.uk/lost-property
- Customer Service Note Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
  Closed on Christmas Day and Boxing Day.
- Information Systems DepartureScreensAnnouncements
- Staffing Level No

Ticketing Hours
- Ticket Office Hours Monday - Friday - 07:00 to 13:30
  Saturday - 07:00 to 13:30
  Sunday

Ticketing Services & Information
- Oyster Pre-Pay No
- Pre-Purchase Collection YES Yes
- Ticket Machine YES Yes
- Penalty Fares LE
- Smartcard Notes Smartcard Issued: Yes
  Smartcard Validator: No
  https://www.greateranglia.co.uk/tickets-fares/find-right-ticket-you/season-tickets/smartcard

Ticket Vending Hours
- Ticket Vending Hours FRIDAY
  00:00:00 - 23:59:59
  MONDAY
  00:00:00 - 23:59:59
  SATURDAY
  00:00:00 - 23:59:59
  SUNDAY
  00:00:00 - 23:59:59
  THURSDAY
  00:00:00 - 23:59:59
  TUESDAY
  00:00:00 - 23:59:59
  WEDNESDAY
  00:00:00 - 23:59:59

Local Taxis

Thetford: Rail Station is served by a taxi rank or a cab office. Check availability before travelling, and pre-book if necessary. Consider using the following local operators:


C and S	Phone 01842 760322
Daleys	Phone 01842 750777
Kes	Phone 01842 766900

Other transportation
- Rail Replacement Services
  Rail replacement bus services pick up and drop off in the middle of the station car park.

Direct CrossCountry Routes

Get live information on direct CrossCountry routes.

Thetford Train Station

Thetford Train Station

Address

Ticket office opening hours:

Station facilities

Station overview

Accessibility

Airport

Baggage Services

Bus information

Cycle Storage

Dining and Shopping

Phones, Internet & Wi-fi

Parking

Restrooms

Station Information

Ticketing Hours

Ticketing Services & Information

Ticket Vending Hours

Local Taxis

Other transportation

Direct CrossCountry Routes

Useful Links