Thorpe-le-Soken Train Station

• Accessibility

  • Accessible Public Telephones No
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate No
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop YES Yes
  • Impaired Mobility Set Down No
  • National Key Toilets No
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Helpline Hours EVERYDAY
    08:00:00 - 20:00:00
  • Impaired Access Staff Help Hours WEEKDAYS
    06:30:00 - 21:30:00
  • Accessible Taxis Details of nearest taxis are shown on station information poster
  • Accesible Ticket Machine Please note, in order to prevent any antisocial behaviour we are not accepting cash payments at this stations ticket machines until further notice.
  • Customer Help Point Help points can be found at the following location(s):At the entrance to the station and adjacent to the accessible car parking bays, fixed to the brick wall 
    Platform 1 - At the bottom of the footbridge steps, fixed to the brick wall on the outside of the waiting room
  • Helpline We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here (https://www.nationalrail.co.uk/stations_destinations/passenger-assist.aspx title=).
  • Helpline Contact Details 0800 028 28 78
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Helpline Open Note 08:00 - 20:00
  • Step Free Access Thorpe-le-Soken station has no step free access. Interchange between trains here is possible if assistance is requested either on board or is pre-booked, however passengers arriving at the station who wish to travel on Greater Anglia train services are required to cross to the two platforms via a stepped footbridge. Mobility impaired passengers or those with heavy luggage are therefore advised to travel from Clacton-on-Sea or Kirby Cross stations.This station is a category C station according to ORR station classification system. https://www.orr.gov.uk/media/10955 (https://www.orr.gov.uk/media/10955 title=)
  • Step Free Access Coverage No Part of Station
  • Staff Help Assistance at this station is provided by a staff member during staffing hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.What assistance is available for customers using this station?
    Board and alight
    Ramp assistance (although please be aware that this station has no step free access)
    Luggage (on and off train only)
    Ticket sale on board
    How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
    By speaking with a member of station staff
    By calling 0345 600 7245 (option 4)
    By selecting the help button on the ticket machine at this station
    By using one of the two Help Points at this station

• Baggage Services

  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Bus information

  • Bus Service: Availability YES Yes
  • Bus Service: Note Local irregular bus services

• Cycle Storage

  • Availability No
  • Closed Circuit TV YES Yes
  • Location

    There are three cycle stands next to the station entrance, and a further 32 sheltered cycle parking spaces are located between the station entrance and the footbridge steps.

  • Note

    Two-tier cycle storage racks

  • Sheltered YES Yes
  • Spaces 38
  • Type
    Stands
    Racks

• Dining and Shopping

  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet No

• Phones, Internet & Wi-fi

  • Station Amenities: Telephone No
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Thorpe-le-Soken station (https://www.btwifi.co.uk/find/?search=CO16+0HQ title=)
  • Telephone: Usage Type Cards And Coins

• Parking

  • Car Parking Details Email: [email protected]
    Phone number: 0345 050 7080
    
    Operator Name: National Car Parks Ltd
    Name: Station Car Park
    Spaces: 65
    Charges:
    Off-peak: £6.80
    Daily: £6.80
    Weekly: £27.50
    Monthly: £94.00
    ThreeMonthly: £268.00
    Annual: £935.00
    Saturday: £3.40
    Sunday: £3.40
    
    Number Accessible Spaces: 5
    Accessible Car Park Equipment: Yes
    Cctv: No
    Open:
    Monday - Friday - Open 24 hours
    Saturday - Open 24 hours
    Sunday - Open 24 hours
    Url: https://www.ncp.co.uk/find-a-car-park/car-parks/thorpe-le-soken-stn-g-anglia/

• Restrooms

  • Toilets YES Yes
  • Baby Change No
  • Toilets Note

    The toilets are located in the station building next to the former signal box, with male toilets accessed from Platform 1 and female toilets accessed from Platform 2.

• Station Information

  • ATM No
  • Baby Change No
  • Bureau De Change No
  • Lost Property No
  • Post Box YES Yes
  • Shops No
  • Seated Area YES Yes
  • Station Buffet No
  • Showers No
  • Trolley No
  • Wifi No
  • Waiting Room No
  • Lost Property: URL https://www.greateranglia.co.uk/lost-property
  • Customer Service Note Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
    Closed on Christmas Day and Boxing Day.
  • Information Systems DepartureScreensAnnouncements
  • Staffing Level YES Yes

• Ticketing Services & Information

  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Penalty Fares LE
  • Smartcard Notes Tickets can be collected on Smartcard at this station

• Ticket Vending Hours

  • Ticket Vending Hours FRIDAY
    00:00:00 - 23:59:59
    MONDAY
    00:00:00 - 23:59:59
    SATURDAY
    00:00:00 - 23:59:59
    SUNDAY
    00:00:00 - 23:59:59
    THURSDAY
    00:00:00 - 23:59:59
    TUESDAY
    00:00:00 - 23:59:59
    WEDNESDAY
    00:00:00 - 23:59:59

• Taxi Information

  • Availability YES Yes
  • Note A local taxi company, Weeley Taxis, can be contacted on 01255-830144.

• Local Taxis

  Thorpe-le-Soken: Rail Station has neither a taxi rank nor a cab office. Advance booking is essential. Consider using the following local operator or alternative stations:

  Little Clacton	Phone 01255 862222

• Other transportation

  • Rail Replacement Services Rail replacement bus services pick up and drop off at the entrance to the station carpark.