West Malling Train Station
Address
West Malling station
Station Approach
off Swan Street
West Malling
Kent
ME19 6HJ
Ticket office opening hours:
Monday - Friday - 06:00 to 19:00
Saturday - 07:30 to 14:10
Sunday - 08:15 to 15:30
| Time | Destination | Status | Platform |
|---|
Station facilities
- Seated Area
- Station Buffet
- Toilets
- Telephones
Station overview
-
Accessibility
- Accessible Public Telephones YES Yes
- Accessible Taxis No
- First Class Lounge No
- Help Points YES Yes
- Impaired Accessible Booking Office Counter YES Yes
- Impared Access Staff YES Yes
- Impared Access Ticket Gate No
- Impaired Accessible Ticket Machines YES Yes
- Induction Loop No
- Impaired Mobility Set Down YES Yes
- National Key Toilets YES Yes
- Ramp for Train Access YES Yes
- Wheel chairs Available No
-
Impaired Access Staff Help Hours
Monday - Friday - 06:00 to 19:00
Saturday - 07:30 to 14:10
Sunday - 08:15 to 15:30 -
Accessible Taxis
Accessible taxis are available to book
-
Accesible Ticket Machine
On platforms 1 and 2.
-
Booking Office Counter
Counters can be raised or lowered to suit all customers
- Customer Help Point On platform
- Helpline No
-
Helpline Contact Details
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
- Helpline Contact URL https://www.nationalrail.co.uk/
-
Helpline Open Note
*Helpline closed on Christmas Day
-
National Key Toilets
Booking Hall- Available during staffing hours. This toilet is stoma friendly
- Nearest Stations with Facilities MDE
-
Step Free Access
This is a category B2 station. Step free access to booking hall and side entrance to Platform 1 for services to London. Step free access to Platform 2 for services towards Maidstone and Ashford via side entrance from Station Road North off Lucks Hill. No step free interchange between platforms. Stepped access between platforms via station footbridge.
Coverage: partial Station - Step Free Access Coverage Whole Station
-
Baggage Services
- Left Luggage: Available No
- Left Luggage: URL https://www.nationalrail.co.uk/
-
Bus information
- Bus Service: Availability YES Yes
- Bus Service: Note Information to plan your onward journey is available in a printable format here (http://www.nationalrail.co.uk/posters/WMA.pdf)
-
Cycle Storage
- Availability YES Yes
- Closed Circuit TV No
-
Location
Platform 1
-
Note
You may leave your cycle in the rack provided however you do so at your own risk.
- Sheltered YES Yes
- Spaces 64
- Type Stands
-
Dining and Shopping
- Dining & Shopping: Shops No
- Dining & Shopping: Station Buffet YES Yes
-
Phones, Internet & Wi-fi
- Station Amenities: Telephone YES Yes
- Web Kiosk: Available No
- Station Amenities: Wi-Fi Find WiFi Hotspots around West Malling station (http://btopenzone.hotspot-directory.com)
- Telephone: Usage Type Cards And Coins
-
Parking
-
Car Parking Details
From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50
Email: [email protected]
Phone number: 0330 333 9232
Operator Name: A P C O A Parking
Name: Station Car Park
Spaces: 164
Charges:
Off-peak: £6.30
Daily: £7.00
Weekly: £29.30
Monthly: £108.00
ThreeMonthly: £322.50
SixMonthly: £644.00
Annual: £1,116.00
Saturday: £5.30
Sunday: £4.80
Note:Daily Rate (Tuesday, Wednesday and Thursday) - £7.50
Off peak evening rate (after 18:00) - £3.50
Number Accessible Spaces: 8
Accessible Spaces Note:Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.
Accessible Car Park Equipment: No
Cctv: Yes
Open:
Monday - Friday - Open 24 hours
Saturday - Open 24 hours
Sunday - Open 24 hours
Url: https://www.nationalrail.co.uk/
-
Car Parking Details
-
Restrooms
- Toilets YES Yes
- Baby Change No
-
Toilets Note
Booking Hall- Available during staffing hours
-
Station Information
- ATM No
- Baby Change No
- Bureau De Change No
- Lost Property YES Yes
- Post Box No
- Shops No
- Seated Area YES Yes
- Station Buffet YES Yes
- Showers No
- Trolley No
- Wifi No
- Waiting Room No
-
Lost Property
Phone number: 0345 322 7021
Operator Name: Southeastern Customer Services - Lost Property: URL https://www.nationalrail.co.uk/
- Customer Service Note 0345 322 7021
- Information Systems DepartureScreensAnnouncementsArrivalScreens
- Lost Property Number 0345 322 7021
- Staffing Level YES Yes
-
Ticketing Hours
-
Ticket Office Hours
Monday - Friday - 06:00 to 19:00
Saturday - 07:30 to 14:10
Sunday - 08:15 to 15:30
-
Ticket Office Hours
Monday - Friday - 06:00 to 19:00
-
Ticketing Services & Information
- Oyster Pre-Pay No
- Pre-Purchase Collection YES Yes
- Ticket Machine YES Yes
- Customer Service Note On way in to access trains
- Penalty Fares SE
-
Smartcard Notes
Smartcard Issued: Yes
Smartcard Validator: NoSeasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
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Taxi Information
- Availability YES Yes
- Note front of station
-
Local Taxis
West Malling: Rail Station is served by a taxi rank or a cab office. Check availability before travelling, and pre-book if necessary. Consider using the following local operators:
West Malling Phone 01732 845535 Rickshaws Phone 01732 874444 Conder Phone 01732 845604
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Other transportation
-
Rail Replacement Services
Bus stop in the station forecourt.
Please note a mini bus operates between West Malling and East Malling
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Rail Replacement Services
Direct CrossCountry Routes
Get live information on direct CrossCountry routes.
