West Norwood Train Station
Address
West Norwood station
Knights Hill
West Norwood
London
SE27 0HS
Ticket office opening hours:
Monday - Friday - 06:10 to 19:35
Saturday - 07:40 to 14:15
Sunday - 07:40 to 15:15
| Time | Destination | Status | Platform |
|---|
Station facilities
- Seated Area
- Station Buffet
- Telephones
Station overview
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Accessibility
- Accessible Public Telephones YES Yes
- Accessible Taxis No
- First Class Lounge No
- Help Points YES Yes
- Impaired Accessible Booking Office Counter No
- Impared Access Staff YES Yes
- Impared Access Ticket Gate YES Yes
- Impaired Accessible Ticket Machines YES Yes
- Induction Loop No
- Impaired Mobility Set Down No
- National Key Toilets No
- Ramp for Train Access YES Yes
- Wheel chairs Available No
- Impaired Access Helpline Hours Monday - Sunday - open 24h
-
Impaired Access Staff Help Hours
Monday - Friday - 05:30 to 00:30
Saturday - 05:30 to 01:00
Sunday - 05:30 to 01:00 -
Accesible Ticket Machine
All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.
Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.
- Helpline YES Yes
-
Helpline Contact Details
For help with planning your journey, or to book assistance, please contact our assisted travel helpline on:
- Phone - 0800 138 1016
- Textphone - 0800 138 1018
Phone number: 0800 138 1016
- Helpline Contact URL https://www.southernrailway.com/travel-information/travel-help/assisted-travel
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Helpline Open Note
The assisted helpline is not available on Christmas Day.
-
Impared Mobility Set Down
No dedicated area
-
Step Free Access
This is a Category B1 station: Step-free access to both platforms via separate entrances. Step-free access between platforms via the street, steep in places.
The Assistance Meeting Point is by the ticket gates on the platform side.
Coverage: partial Station - Step Free Access Coverage Whole Station
-
Baggage Services
- Left Luggage: Available No
-
Bus information
- Bus Service: Availability YES Yes
- Bus Service: Note Information to plan your onward journey is available in a printable format here (http://www.nationalrail.co.uk/posters/WNW.pdf).
-
Cycle Storage
- Availability YES Yes
- Closed Circuit TV YES Yes
-
Location
Located at the front of the station and on platform 2.
Cycles are left at owners risk. Abandoned cycles may be removed.
-
Note
Cycles are left at owners risk. Abandoned cycles may be removed.
- Sheltered No
- Spaces 20
- Type Stands
-
Dining and Shopping
- Dining & Shopping: Shops No
- Dining & Shopping: Station Buffet YES Yes
-
Phones, Internet & Wi-fi
- Station Amenities: Telephone YES Yes
- Web Kiosk: Available No
- Station Amenities: Wi-Fi Find WiFi Hotspots around this station (https://www.o2wifi.co.uk/hotspot/)
- Telephone: Usage Type Cards And Coins
-
Restrooms
- Toilets No
- Baby Change No
-
Station Information
- ATM No
- Baby Change No
- Bureau De Change No
- Lost Property YES Yes
- Post Box No
- Shops No
- Seated Area YES Yes
- Station Buffet YES Yes
- Showers No
- Trolley No
- Wifi No
- Waiting Room No
-
Lost Property
If you have lost something at one of our stations or onboard our trains, please visit our website and use the webform to register your lost item.
As some of our trains serve stations which are managed by other train operators (see below), you should also consider logging your lost item with them, just in case it's been handed in at one of their stations.
- Thameslink
- South Western Railway
- Southeastern
- Transport for London including London Overground
- London North Western Railway
If you have found an item of lost property, please hand it in to a member of staff.
Operator Name: Southern - Lost Property: URL https://www.southernrailway.com/lostproperty
- Staffing Level YES Yes
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Ticketing Hours
-
Ticket Office Hours
Monday - Friday - 06:10 to 19:35
Saturday - 07:40 to 14:15
Sunday - 07:40 to 15:15
-
Ticket Office Hours
Monday - Friday - 06:10 to 19:35
-
Ticketing Services & Information
- Oyster Pre-Pay YES Yes
- Pre-Purchase Collection YES Yes
- Ticket Machine YES Yes
-
Oyster Notes
Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station. Always check Oyster is accepted at your destination before you tap in.
- Penalty Fares SN
-
Smartcard Notes
Smartcard Issued: Yes
Smartcard Validator: YesFor more information on using the Key smartcard, please visit the Key smartcard webpage on the Southern website.
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Taxi Information
- Availability YES Yes
- Note YES
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Local Taxis
West Norwood: Rail Station does not have a taxi rank. Advance booking of cabs is essential. Consider using the following operators:
Palace Phone 020 8761 2626 Browns Phone 020 8671 7878 Keen Phone 020 7237 8686
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Other transportation
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Rail Replacement Services
Please click the link for details regarding the rail replacement bus location.
Rail Replacement Map: https://assets.nationalrail.co.uk/e8xgegruud3g/1 B1c Lh S Is Nr0h C4c Sw V P T D/99a40b9ec3ada6bd8934b0be80543dcb/2025-01_ C I_ S N_ R R B_ W N W_ D R.pdf
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Rail Replacement Services
Direct CrossCountry Routes
Get live information on direct CrossCountry routes.
