Willesden Junction Train Station

• Accessibility

  • Accessible Public Telephones No
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available No
  • Impaired Access Staff Help Hours Monday - Friday
    Saturday
    Sunday
  • Accessible Taxis

    contact taxi operator directly

  • Booking Office Counter

    At the main (Old Oak Lane) ticket office only. At the Harrow Road ticket office, staff provide assistance where possible

  • Helpline No
  • Helpline Contact Details

    0343 222 1234

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Impared Mobility Set Down

    Outside the main (Old Oak Lane) entrance

  • National Key Toilets

    Located on Platform 3

  • Nearest Stations with Facilities EUS
  • Step Free Access

    Two lifts provide step-free access from the main (Old Oak Lane) entrance to all platforms. Please note: there is no step-free access at the Harrow Road entrance

    
    Coverage: whole Station
  • Step Free Access Coverage Whole Station

• Airport

  • Availability YES Yes
  • Note Heathrow - change at Clapham Junction for Feltham Railair link Gatwick or Luton - Change at West Hampstead for trains to Luton Airport Stansted - Change at Stratford

• Baggage Services

  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Bus information

  • Bus Service: Availability YES Yes
  • Bus Service: Note Served by London Buses routes 18, 220, 228, 266 and 487. All bus stops are clearly signed from the station

• Cycle Storage

  • Availability YES Yes
  • Closed Circuit TV YES Yes
  • Location

    Cycle stands are available outside the main (Old Oak Lane) and Harrow Road entrances

  • Sheltered YES Yes
  • Spaces 60
  • Type Stands

• Dining and Shopping

  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet YES Yes

• Mail and Express Services

  • Post Box: Note

    Opposite the main (Old Oak Lane) entrance

• Phones, Internet & Wi-fi

  • Station Amenities: Telephone No
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Willesden Junction station (http://btopenzone.hotspot-directory.com )

• Restrooms

  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note

    Located on Platform 3

• Station Information

  • ATM No
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box YES Yes
  • Shops YES Yes
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi YES Yes
  • Waiting Room No
  • Lost Property Phone number: 0845 330 9882
    
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note Customer Information Point on Platforms 4/5 or at the ticket offices
  • Information Systems DepartureScreensAnnouncements
  • Lost Property Number 0845 330 9882
  • Staffing Level YES Yes

• Subway/transit

  • Metro: Availability YES Yes
  • Metro: Note There is a frequent London Underground (Bakerloo line) service from this station

• Ticketing Hours

  • Ticket Office Hours Monday - Friday - 06:30 to 20:15
    Saturday - 06:30 to 20:15
    Sunday - 09:15 to 18:30

• Ticketing Services & Information

  • Oyster Pre-Pay YES Yes
  • Ticket Machine YES Yes
  • Customer Service Note Ticket offices are located at the main (Old Oak Lane) and Harrow Road entrances
  • Penalty Fares LO
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: No
    

• Taxi Information

  • Availability YES Yes
  • Note A taxi freephone is located in the main (Old Oak Lane) ticket hall

• Local Taxis

  Willesden Junction: Rail Station does not have a taxi rank. Advance booking of cabs is essential. Consider using the following operators:

  Just Cars	Phone 020 8965 1600
  Red Line	Phone 020 8965 5117
  Windsor	Phone 020 8968 8811

• Other transportation

  • Rail Replacement Services

    Use Bus stop N in Station Approach for eastbound services to Camden Road

    Use Bus stop N in Station Approach for westbound services to Richmond