Woolwich Dockyard Train Station

• Accessibility

  • Accessible Public Telephones YES Yes
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate No
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down No
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available No
  • Impaired Access Staff Help Hours Monday - Friday - 06:40 to 13:25
    Saturday
    Sunday
  • Accessible Taxis

    Accessible taxis are available to book

  • Accesible Ticket Machine

    by entrance to platform 1

  • Customer Help Point On platform
  • Helpline No
  • Helpline Contact Details

    0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Helpline Open Note

    *Helpline closed on Christmas Day

  • National Key Toilets

    Platform 1 - available during staffing hours. This toilet is stoma friendly.

  • Nearest Stations with Facilities WWD
  • Step Free Access

    This is a category B3 station. Step free access to platform for services away from London. There is no step free access to Platform 1.Step only access to platform 1 for services towards London. Only step access between platforms via station footbridge. No step free interchange between platforms.

    
    Coverage: partial Station
  • Step Free Access Coverage No Part of Station

• Baggage Services

  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Bus information

  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/WWD.pdf)

• Cycle Storage

  • Availability No
  • Closed Circuit TV No
  • Sheltered No
  • Spaces No

• Dining and Shopping

  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet No

• Phones, Internet & Wi-fi

  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Woolwich Dockyard station (http://btopenzone.hotspot-directory.com)
  • Telephone: Usage Type Cards And Coins

• Restrooms

  • Toilets YES Yes
  • Baby Change No
  • Toilets Note

    Platform 1- Available during staffing hours

• Station Information

  • ATM No
  • Baby Change No
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box No
  • Shops No
  • Seated Area YES Yes
  • Station Buffet No
  • Showers No
  • Trolley No
  • Wifi No
  • Waiting Room No
  • Lost Property Phone number: 0345 322 7021
    
    Operator Name: Southeastern Customer Services
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note 0345 322 7021
  • Information Systems DepartureScreensAnnouncementsArrivalScreens
  • Lost Property Number 0345 322 7021
  • Staffing Level YES Yes

• Ticketing Hours

  • Ticket Office Hours Monday - Friday - 06:40 to 13:25
    Saturday
    Sunday

• Ticketing Services & Information

  • Oyster Pre-Pay YES Yes
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Customer Service Note On way in to access trains
  • Oyster Notes

    Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s).

  • Penalty Fares SE
  • Smartcard Notes Smartcard Issued: Yes
    Smartcard Validator: Yes
    

     Seasons, Single and Return tickets are now available digitally on The Key.  To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.

• Local Taxis

  Woolwich Dockyard: Rail Station does not have a taxi rank. Advance booking of cabs is essential. Consider using the following operators:

  Starmill Cars	Phone 020 8854 0081
  Woolwich	Phone 020 3475 8587
  Pace9	Phone 020 8855 7117

• Other transportation

  • Rail Replacement Services
    • Towards Charlton: Bus stop DA on Frances Street (what 3 words: snow.undulation.lazy)
    • Towards Dartford: Bus stop DB on Frances Street (what 3 words: soon.leaves.count).