Worcester Shrub Hill Train Station

• Accessibility

  • Accessible Public Telephones YES Yes
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate No
  • Impaired Accessible Ticket Machines No
  • Induction Loop YES Yes
  • Impaired Mobility Set Down No
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available No
  • Impaired Access Staff Help Hours SATURDAY
    05:30:00 - 00:00:00
    SUNDAY
    08:00:00 - 00:25:00
    WEEKDAYS
    04:55:00 - 00:25:00
  • Accessible Public Telephone Public telephones are not accessible
  • Accessible Taxis Accessible taxis are not available
  • Accesible Ticket Machine A Ticket Vending Machine is located in the Booking Hall.
  • Booking Office Counter

    1 to 1 contact with ticket office staff

  • Helpline We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here (https://www.nationalrail.co.uk/stations_destinations/passenger-assist.aspx title=).
  • Helpline Contact Details 0800 0248998
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Helpline Open Note 24 hours, 7 days a week (except Christmas Day and Boxing Day)
  • Step Free Access This station has been classified as a step-free access category B3 station. This means that there is some step-free access, this may be in one direction only. More information on the step-free classification system can be found at uhttps://www.orr.gov.uk/media/10955/u (https://www.orr.gov.uk/media/10955 title=)  Please note: Platform 1 is the only platform with step free access at Worcester Shrub Hill. Platform 2 and 3 can only be accessed as step free with station staff assistance.
    The assistance meeting point is at the ticket office during available opening times. When station staff arent available, the assistance meeting point is on the platform that your train is due to depart. When the train has arrived, please attract the attention of a staff member onboard, who will help you to board the train. 
  • Step Free Access Coverage Partial Station
  • Staff Help This station is staffed part time.  This means that during staff help available opening times your assistance will be provided by station staff.  Any other time, our on-train Conductors will provide your assistance onto the train.

• Baggage Services

  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Bus information

  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/WOS.pdf)

• Cycle Storage

  • Availability No
  • Closed Circuit TV YES Yes
  • Sheltered No
  • Spaces 5

• Dining and Shopping

  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet YES Yes

• Phones, Internet & Wi-fi

  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Worcester Shrub Hill station (https://www.btwifi.co.uk/find/?search=WR4+9EJ title=)
  • Telephone: Usage Type Cards And Coins

• Parking

  • Car Parking Details Email: [email protected]
    Phone number: 0330 1235 247
    
    Operator Name: S A B A U K
    Name: Station Car Park
    Spaces: 93
    Charges:
    Off-peak: £5.40
    Daily: £7.50
    Weekly: £28.40
    Monthly: £82.70
    Annual: £660.90
    Saturday: £5.40
    Sunday: £5.40
    
    Number Accessible Spaces: 6
    Accessible Spaces Note:

    Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge

    
    Accessible Car Park Equipment: Yes
    Cctv: No
    Open:
    Monday - Friday - Open 24 hours
    Saturday - Open 24 hours
    Sunday - Open 24 hours
    Url: https://www.nationalrail.co.uk/

• Restrooms

  • Toilets YES Yes
  • Baby Change No
  • Toilets Note

    The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a RADAR key. A RADAR key is available from station staff upon request. The toilet facilities are available: Monday - Sunday 05:15-21:30. The toilet facilities are not available when the Ticket Office is closed.

• Station Information

  • ATM No
  • Baby Change No
  • Bureau De Change No
  • Lost Property No
  • Post Box No
  • Shops No
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley YES Yes
  • Wifi No
  • Waiting Room No
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
    **Worcester Shrub Hill Station is accredited by the Secure Station Scheme**
  • Information Systems DepartureScreensAnnouncements
  • Staffing Level YES Yes

• Subway/transit

  • Metro: Availability No

• Ticketing Hours

  • Ticket Office Hours FRIDAY
    06:00:00 - 19:00:00
    MONDAY
    06:00:00 - 11:00:00
    SATURDAY
    07:00:00 - 11:00:00
    SUNDAY
    09:00:00 - 14:00:00
    THURSDAY
    06:00:00 - 11:00:00
    TUESDAY
    06:00:00 - 11:00:00
    WEDNESDAY
    06:00:00 - 11:00:00

• Ticketing Services & Information

  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Customer Service Note A Ticket Vending Machine is located in the Booking Hall.
  • Penalty Fares LM
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: No
    

• Ticket Vending Hours

  • Ticket Vending Hours FRIDAY
    00:00:00 - 23:59:59
    MONDAY
    00:00:00 - 23:59:59
    SATURDAY
    00:00:00 - 23:59:59
    SUNDAY
    00:00:00 - 23:59:59
    THURSDAY
    00:00:00 - 23:59:59
    TUESDAY
    00:00:00 - 23:59:59
    WEDNESDAY
    00:00:00 - 23:59:59

• Taxi Information

  • Availability YES Yes
  • Note Worcester Shrub Hill (WOS) Station Central 01905 22292 City 01905 726726 Phoenix Radio 01905 610010

• Local Taxis

  Worcester Shrub Hill: Rail Station is served by a taxi rank or a cab office. Check availability before travelling, and pre-book if necessary. Consider using the following local operators:

  Severn	Phone 01905 767076
  Central	Phone 01905 22292
  Blue Star	Phone 01905 610022

• Other transportation

  • Rail Replacement Services Rail replacement vehicles will operate from the bus stops on Shrub Hill Road.Please check your destination before boarding.
    Please click here for walking directions from the station to the rail replacement bus stop. (https://maps.app.goo.gl/8vJtb5hm6qdRZVor7 title=)
    Please click here for a directional video to the rail replacement bus stop. (https://www.youtube.com/watch?v=vxzJsPW8mp8 title=)