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Flexible travel is now made even easier thanks to our partnership with Seatfrog. With Train Swap, you can change your train, without having to change your plans.
The power is in your hands. Swap the original departure time of your CrossCountry Advance train ticket, to one on the same day, that better suits your new plans. Swaps are open one day in advance and up to 15 minutes before departure, just ‘Swap & Go’. You can head home early, or stick around until closing time, it’s up to you. With Train Swap, you’re always in control of your journey.
Here's how it works in 3 simple steps using Seatfrog:
Once you've confirmed your trip details and secured your CrossCountry Train Swap, we'll e-mail you a shiny new Swap barcode.
Visit the Seatfrog website and swap trains from £10*.
*Terms and conditions apply.
Unfortunately not, you can only swap trains for the same day of travel as your original ticket.
Unfortunately not, you should contact your ticket provider directly to change your origin and destination.
If you have assisted travel requirements or you require wheelchair space reservations, please contact the relevant rail company to check availability before buying a Train Swap.
Yes, you do. A Seatfrog Train Swap is a supplementary barcode you must carry along with your original ticket when travelling.
Please use your original ticket to pass through the barrier. If there is an issue getting through, please talk to a colleague at the train station and show them the valid Train Swap barcode.
You will receive your Swap ticket, once confirmed, via e-mail. Within the e-mail will be a barcode. You will need to present this along with your original ticket on the day.
Due to the last-minute nature of the Train Swap platform, we cannot guarantee the availability of bike spaces on-board trains. If you have an existing bike space reservation, please contact the rail company directly to check availability before purchasing a Train Swap.