Alexandra Palace Train Station
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Your journey
Going departing after
Alexandra Palace Train Station
Address
Alexandra Palace StationStation Road
Alexandra Park
Greater London
N22 7ST Get directions in Google Maps
Station overview
Ticket office
Ticket machine
Wi-Fi
| Facility | Information |
|---|---|
| Ticket office opening hours | Monday to Friday: 06:15 to 13:00 Saturday: 08:45 to 15:45 Sunday: Closed |
| Self service ticket machines |
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| Collection of pre-purchased tickets |
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| Get Oyster card here |
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| Top up Oyster pay as you go here |
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| Use Oyster pay as you go here |
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| Oyster information | Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station. |
| London Fare Zone | Zone 3 |
| Service | Information |
|---|---|
| British Transport Police | 0800 40 50 40 |
| CCTV |
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| Rail Replacement Service | Rail replacement bus stop locations are shown in the 'Getting to and from the station' section under 'onward travel'. |
| Information Systems |
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| Service | Information |
|---|---|
| Alexandra Palace station customer services |
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| Left luggage |
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| Lost property |
Monday to Sunday: 24 Hours a Day
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| Lost property contact details |
URL: https://www.greatnorthernrail.com/help-and-support/journey-problems/lost-property |
| Facility | Information |
|---|---|
| Lounge |
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| Lounge opening hours |
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| Facility | Information |
|---|---|
| Seating area |
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| Waiting rooms |
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| Waiting room information | A heated waiting room is available on platforms 3 & 4.Waiting Rooms normally available when station is staffed.. |
| Trolleys |
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| Refreshment facilities |
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| Toilets |
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| Baby changing |
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| Pay phone |
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| Public Wi-Fi |
Wifi information at this station
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| Post box |
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| Tourist information office |
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| Cashpoint |
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| Bureau de change |
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| Shops |
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| Showers |
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| Facility | Information |
|---|---|
| Helpline information |
Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel. Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train. For further information on assisted travel please see: Monday to Sunday: 24 Hours a Day |
| Helpline contact details | If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - [email protected] |Phone - 0800 058 2844 | Textphone - 0800 138 1018 |
| Customer help points available |
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| Staff help |
There is no ramp available to provide level access between train and platform at this station
|
| Staff help opening times | Monday to Sunday: 24 Hours a Day |
| Accessible ticket machines |
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| Accessible ticket machines information | All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details |
| Accessible ticket office counter |
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| Induction loop |
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| Ramp for train access |
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| Accessible taxis | Yes |
| Accessible public pay phones |
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| National key toilets |
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| Step free access coverage |
No This is a Category C station: This station does not have step-free access. Assistance Meeting Point is in the Ticket Hall next to the taxi office. |
| Impaired mobility set down |
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| Disabled parking |
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| Wheelchairs |
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| Ticket gates |
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| Car parking | |
|---|---|
| Car parking available | |
| Bus services available |
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| Bus services information | Information to plan your onward journey is available in a printable format can be found here |
| Cycle storage available |
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| Storage type | YES |
| Spaces | 5 |
| CCTV | Yes |
| Storage location | Inside booking office, and opposite booking office |
| Transport | Information |
|---|---|
| Taxi rank available |
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| Taxi rank information | YES |
| Airport available |
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| Port available |
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