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Alexandra Palace Train Station

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Alexandra Palace Train Station

Address

Alexandra Palace Station
Station Road
Alexandra Park
Greater London
N22 7ST
Get directions in Google Maps

Station overview

A ticket office is available. Ticket office
A ticket machine is available. Ticket machine
Wi-Fi is available. Wi-Fi
 
Time
Destination
Platform
Facility Information
Ticket office opening hours Monday to Friday: 06:15 to 13:00 Saturday: 08:45 to 15:45 Sunday: Closed
Self service ticket machines A ticket machine is available.
Collection of pre-purchased tickets Collection of pre-purchased tickets is available.
Get Oyster card here Oyster Pre-Pay is not available
Top up Oyster pay as you go here Oyster top up is available.
Use Oyster pay as you go here Oyster pay as you go is available here.
Oyster information Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.
London Fare Zone Zone 3
Service Information
British Transport Police 0800 40 50 40
CCTV CCTV systems are available.
Rail Replacement Service Rail replacement bus stop locations are shown in the 'Getting to and from the station' section under 'onward travel'.
Information Systems
  • Departure screens
  • Announcements
Service Information
Alexandra Palace station customer services Customer services are not available here.
Left luggage Left luggage is not available.
Lost property Lost property is available at the station. Monday to Sunday: 24 Hours a Day
Lost property contact details

URL: https://www.greatnorthernrail.com/help-and-support/journey-problems/lost-property

Facility Information
Lounge A first class lounge is not available.
Lounge opening hours A first class lounge is not available.
Facility Information
Seating area A seating area is available.
Waiting rooms Waiting rooms are not available.
Waiting room information A heated waiting room is available on platforms 3 & 4.Waiting Rooms normally available when station is staffed..
Trolleys Trolleys are not available.
Refreshment facilities Refreshment facilities are available.
Toilets Toilets are not available.
Baby changing Baby changing facilities are not available.
Pay phone Pay phones are not available.
Public Wi-Fi Wi-Fi is available. Wifi information at this station
Post box A Post box is not available.
Tourist information office A tourist information office is not available.
Cashpoint A cashpoint is available.
Bureau de change A bureau de change is not available.
Shops Shops are available.
Showers Showers are not available.
Facility Information
Helpline information A helpline is available.

Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.

Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Great Northern.

Monday to Sunday: 24 Hours a Day
Helpline contact details If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - [email protected] |Phone - 0800 058 2844 | Textphone - 0800 138 1018

URL: https://www.nationalrail.co.uk/

Customer help points available Customer help points are available.
Staff help Staff help is available. There is no ramp available to provide level access between train and platform at this station
Staff help opening times Monday to Sunday: 24 Hours a Day
Accessible ticket machines Accessible ticket machines are available.
Accessible ticket machines information All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
Accessible ticket office counter An accessible ticket office counter is available.
Induction loop An induction loop is available.
Ramp for train access A ramp for train access is not available.
Accessible taxis Yes
Accessible public pay phones Accessible public pay phones are not available.
National key toilets National key toilets are not available.
Step free access coverage No This is a Category C station: This station does not have step-free access.

Assistance Meeting Point is in the Ticket Hall next to the taxi office.
Impaired mobility set down Impaired mobility set down Machine is not available.
Disabled parking Disable parking is not available.
Wheelchairs Wheelchairs are not available.
Ticket gates Ticket gates are present.
Car parking
Car parking available A car park is not available.
Bus services available Bus services are available.
Bus services information Information to plan your onward journey is available in a printable format can be found here
Cycle storage available Cycle storage is available.
Storage type YES
Spaces 5
CCTV Yes
Storage location Inside booking office, and opposite booking office
Transport Information
Taxi rank available A taxi rank is available.
Taxi rank information YES
Airport available Airport information is not available.
Port available Port information is available.

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