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Alexandra Palace Train Station

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Station Finder

Alexandra Palace Train Station

Address

Alexandra Palace Station
Station Road
Alexandra Park
Greater London
N22 7ST
Get directions in Google Maps

Station overview

A ticket office is available. Ticket office
A ticket machine is available. Ticket machine
 
Time
Destination
Platform
Facility Information
Ticket office opening hours Monday to Friday: 06:15 to 12:40 Saturday: 09:00 to 15:25 Sunday: No
Self service ticket machines A ticket machine is available.
Collection of pre-purchased tickets Collection of pre-purchased tickets is available.
Get Oyster card here Oyster Pre-Pay not is available.
Top up Oyster pay as you go here Oyster top up is available.
Use Oyster pay as you go here Oyster top up is available.
London Fare Zone Zone 3
Service Information
British Transport Police 0800 40 50 40
CCTV CCTV systems are available.
Rail Replacement Service

Please click the link for details regarding the rail replacement bus location.

Information Systems
  • Departure screens
  • Announcements
Service Information
Alexandra Palace Station customer services Customer services are not available here.
Left luggage Left luggage is not available.
Left luggage contact details
Lost property

If you have lost something at a Great Northern station or onboard a Great Northern train, please visit the Great Northern website and use the webform to register your lost item.

Some Great Northern trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.

If you have found an item of lost property, please hand it in to a member of staff.

Facility Information
Lounge A first class lounge is not available.
Lounge opening hours A first class lounge is not available.
Facility Information
Seating area A seating area is available.
Waiting rooms Waiting rooms are not available.
Trolleys Trolleys are not available.
Refreshment facilities Refreshment facilities are available.
Toilets Toilets are not available.
Baby changing Baby changing facilities are not available.
Pay phone Pay phones are not available.
Public Wi-Fi Wi-Fi is not available.
Post box A Post box is not available.
Tourist information office A tourist information office is not available.
Cashpoint An ATM machine is available.
Bureau de change A bureau de change is not available.
Shops Shops are available.
Showers Showers are not available.
Facility Information
Helpline information A helpline is available. Monday to Sunday:24 Hours a Day

Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.

Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Great Northern.

Helpline contact details

For help with planning your journey, or to book assistance, please contact our assisted travel helpline on:

  • Phone - 0800 058 2844
  • Textphone - 0800 138 1018

URL: https://www.greatnorthernrail.com/travel-information/travel-help/assisted-travel

Customer help points Customer help points are available.

The Assistance Meeting Point is in the Ticket Hall, next to the taxi office.

Staff help Staff help is available.

Staffed from first to last train.

Staff help opening times Monday to Sunday:24 Hours a Day
Accessible ticket machines Accessible ticket machines are available.

All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

Accessible ticket office counter An accessible ticket office counter is available.
Induction loop An induction loop is available.
Ramp for train access A ramp for train access is not available.
Accessible taxis Accessible taxis are not available.
Accessible public pay phones Accessible public pay phones are not available.
National key toilets National key toilets are not available.
Step free access coverage No

This is a Category C station: This station does not have step-free access.

The Assistance Meeting Point is in the Ticket Hall, next to the taxi office.

Impaired mobility set down Impaired mobility set down Machine is not available.
Disabled parking Disable parking is not available.
Wheelchairs Wheelchairs are not available.
Ticket gates Ticket gates are present.
Car parking
Car parking available A car park is not available.
Bus services available Bus services are available.
Bus services information

Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.

Cycle storage available Cycle storage is available.
Storage type Stands
Spaces 5
Sheltered No
CCTV True
Storage location

Located inside the booking office, and opposite booking office.

Cycles are left at owners risk. Abandoned cycles may be removed.

Transport Information
Taxi rank available

A taxi rank is available at the front of the station.

Airport available Airport information is not available.
Port available Port information is not available.
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