Please note: We are currently experiencing a high number of Delay Repay claims, if you have received a case reference your claim will be processed as soon as possible, you do not need to contact our teams.
Industrial action announced for Saturday 25 June - more information.
You can book up to 90 days in advance.
Looking for dates further in the future?
Train operators can only release tickets for sale up to 90 days in advance.
But don't worry, you don't have to miss out - be the first to hear when tickets are available with our FREE ticket alert.
Going departing after
|Ticket office information||In ticket hall|
|Ticket office opening hours||Monday to Friday: 06:00 to 20:00 Saturday: 06:00 to 19:30 Sunday: 09:00 to 20:30|
|Self service ticket machines|
|Collection of pre-purchased tickets|
|British Transport Police||0800 40 50 40|
|Rail Replacement Service||Front of the station|
|Gloucester station customer services||
Please visit GWR Help & Support. Or contact our social media team @gwrhelp.
|Lost property||Monday to Friday: 08:00 to 19:00 Saturday: 09:00 to 17:00 Sunday: 10:00 to 16:30|
|Lost property contact details|
|Lounge opening hours|
|Refreshment facilities information||Coffee Shop|
|Pay phone||Cards and coins|
|Public Wi-Fi||Connect to "GWR Free Station WiFi"|
|Tourist information office|
|Bureau de change|
|Shops information||Coffee shop|
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
|Helpline contact details||08001 971 329 or 18001 0800 197 1329 (Textphone)|
|Customer help points available|
|Staff help||Meeting point: Ticket Office.|
|Staff help opening times||Monday to Friday: 05:00 to 00:00 Saturday: 05:00 to 00:00 Sunday: 08:00 to 23:15|
|Accessible ticket machines|
|Accessible ticket office counter|
|Ramp for train access|
|Accessible taxis||Accessible taxis are available|
|Accessible public pay phones||Public telephones are not accessible|
|National key toilets|
|Step free access coverage||Whole Station Step Free Category A station - step free access available to all platforms with liftbridge to link platforms|
|Impaired mobility set down|
|Disabled parking||No specific area.Assisted travel meeting point -Customer service office - platform 2. Please notify a member of staff.|
|Station Car Park|
|Bus services available|
|Bus services information||Information to plan your onward journey is available in a printable format here|
|Cycle storage available|
|Storage location||Platform 2|
|Taxi rank available|
|Airport information||Air Port Link, Please change at Reading for Heathrow and Gatwick links and Bristol Temple Meads for Bristol Airport. Changes at Hayes for the Heathrow connect service.|