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A more convenient way to get your ticket
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Why not avoid the station queues by trying an e-Ticket? This is an alternative to a paper ticket, as it is emailed to you directly.
You can show your ticket via your Apple Wallet, as a PDF on your phone, print it at home, or open it in the CrossCountry Train Tickets app, the choice is yours.
Choose the e-Ticket delivery option when you book on our website, mobile site or Train Tickets app and we’ll e-mail your e-Ticket direct. There are 4 ways to get your tickets so the choice is yours! Scan your barcode at the ticket gate and show this barcode when requested on board by a member of the train crew.
All you need to do is download the CrossCountry Train Tickets app sign-in to your account and view tickets in the ‘My Tickets’ section.
If you’re travelling from a station with a ticket gate, simply tap it on the barcode reader, and the barrier will open for you.
If a barcode reader is not available then a member of staff will be able to assist you.
On board, simply show the barcode to a member of the train crew when requested.
Download our 'Train Tickets' app from one of the stores below:
If you have any further questions take a look at our FAQs.
Please don't forget to charge your mobile in advance of travel; if you are unable to display your ticket, a new ticket at the full fare will have to be purchased in order to travel. It’s your responsibility to make sure there is sufficient battery so your ticket can be seen.
Ready to get your e-Ticket?