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Friday 24 January: Significant travel disruption due to Storm Éowyn. Do not attempt to travel between York, Newcastle and Edinburgh more information.

CrossCountry Train Smartcard

Travel with ease using the CrossCountry Smartcard.

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The CrossCountry Smartcard is a reliable alternative to the traditional paper ticket. Passengers can purchase train tickets online and apply them to a Smartcard, keeping your tickets safe and secure in one place.

Smartcards offer passengers extra security and flexibility when travelling on the CrossCountry network, making them an ideal solution for people who travel with us a lot. They are super convenient too, as you can order ticket online and collect them without having to queue. They're easy to use, and you can store more than one ticket on your card at a time - use the same card for many journeys!

If your card is lost or stolen, call our Smartcard Support Team on 0344 5561344 to block it from further use. 

How to Use a CrossCountry Smartcard

You can order your new Smartcard directly from CrossCountry and then apply your future train tickets to the card. 

Once you have your card, you can purchase a wide range of CrossCountry train tickets and apply them to your card for simple travelling. 

You can use your Smartcard for many different ticket types, including Season Tickets. If you order your Smartcard during the process of purchasing your season ticket, then the card will arrive with your season ticket already loaded. If you purchase your season ticket when you already have your Smartcard, then you can add your season ticket to the card using the CrossCountry app, or at your local CrossCountry station.

To add your tickets using the app, simply open the app to the My Tickets section and click on the orange Smartcard logo. Tap your Smartcard to the back of your phone, and you are ready to travel.

You can add your tickets to your Smartcard at train stations by tapping your card on the gate reader, ticket vending machine, or validator. In some cases you may need to visit the ticket office or to ask a member of staff for help. 

For more information on using a CrossCountry Smartcard, discover FAQs.

Unlike paper Season tickets, Season tickets loaded onto a Smartcard do not require a photocard counterpart for use.

Please visit our CrossCountry Smartcard page for more information.

If you need to make changes to your Season ticket, please contact our Customer Service team. You can find contact details on the Contact Us page.

You can find information about getting a CrossCountry Smartcard on the Smartcard page.

There is no charge for Smartcards, they are completely free to order. You can order your Smarcard direct from CrossCountry.

A Smartcard has space for up to five tickets at any one time.

Please visit our Smartcards page for more information

Once you've purchased online, you can collect your ticket in one of 3 ways:


At the station

To collect your ticket at your chosen station, simply tap your card onto the gate reader, ticket vending machine, or validator (bearing the yellow sticker). In some cases you may need to validate it at the ticket office.  

On your Android device


You can fulfill your tickets to your Smartcard using the CrossCountry app on Android devices. Simply follow the instructions, tap your card on the back of your phone, and you are ready to travel.

If your Smartcard is lost or stolen, please contact our Smartcard Support Team as soon as possible.

If you are having issues with your Smartcard, please find a member of train or station staff to assist you. If they are unable to read your card with their devices, please contact our Support Team.

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