What is Delay Repay and how do I claim compensation for a delay to my journey?
Delay repay is a national compensation scheme that most train operating companies have in place.
You can claim compensation if you're delayed by 30 minutes or more (including cancellations) when you travel with us.
To make a claim for compensation you can use either the online form or by completing a paper form by downloading the PDF from our website. Please click here for all the information you need about Delay Repay.← Back to customer service