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Please note: We are currently experiencing a high number of Delay Repay claims, if you have received a case reference your claim will be processed as soon as possible, you do not need to contact our teams.

Lost property

If you've left something on a train or at a station, we'll do all we can to help.

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Station Finder

CrossCountry do not directly manage any stations, so any lost property found on-board will be given in and then safely stored at the station where your train terminates.

To enquire about lost luggage, please use the form below to find the contact details for the station owner.

Items left on a train

Items left at the station


Items left on a train

If you have lost an item on the train, you will need to contact the station where that train terminated.

Please enter your journey details below, to get the correct details of the station where your train terminated.

Select from station

Select to station

Items left at the station

If you have lost an item at the station, you will need to contact the station directly.

To get the correct contact details, you can search for the station below:

Select from station

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