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Your Rights

You have the following data protection rights:

Your right to withdraw consent from us using your data

If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent. You can update your consent preferences in our Preferences centre, please note that it may take up to 48 hours for this information to be updated.

If you wish to withdraw consent from marketing communications, or close your online account with CrossCountry, please contact us at any time at digital@crosscountrytrains.co.uk Please note this may take up to 5 working days.

Your right to ask for a copy of your data

You are entitled to request a copy of the personal information we hold about you, this is also known as a ‘Subject Access Request’.

We may need to ask for some further information, such as checking who you are.

To request your data please contact Customer Relations.

Your right to portability

You have a right to ask for that information that we hold about you be provided to you or another data controller in a structured, commonly used and machine-readable format. The right may be restricted if it is not practical for us to provide the information in this way or it adversely affects the rights of others.

To request your data please contact Customer Relations.

Your right to get your data corrected

If you believe the information we hold about you is inaccurate or incomplete you can contact us and ask us to correct it. You may also request any data processing we are carrying out on your data is halted whilst a request for rectification, objection, or a dispute over the lawfulness of processing is being considered. We will provide a response confirming the action we have taken or disagree with taking.

To get your data corrected please contact Customer Relations.

Your right to get your data deleted

This is also known as the “Right to be forgotten”, you can request deletion or removal of personal information in some circumstances, such as where there is no compelling reason for its continued processing. We will also take reasonable steps to notify third parties of your instruction and request that they act upon it, in a similar manner.

To make a request for your data to be deleted please contact Customer Relations.

Your right to raise a concern

As a business we are committed to ensuring your data is safe. If you are concerned with how we are using your data we would be happy to hear from you. Please contact: XCDataProtection@crosscountrytrains.co.uk.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

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