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Important information for customers who have booked journeys involving Worcestershire Parkway
Advice for upcoming journeys
We are nearing the conclusion of the standard rigorous process where all the new equipment and facilities are tested and commissioned. This is a complex process involving a wide range of stakeholders, and it has not yet been possible to achieve the final sign-off. As such, Worcestershire County Council and its rail industry partners have agreed the best time for the new Worcestershire Parkway station to become fully operational is in the new year and the date for this will be confirmed as soon as possible.
The date the station will open will be confirmed as soon as possible.
Already purchased a ticket?
If you have purchased online with CrossCountry, you can obtain a full refund by contacting our web support team on 0371 244 2389.
If you have purchased a ticket from elsewhere you will need to contact your retailer to see if a refund is possible.
Still wish to travel?
If you still wish to travel your ticket to or from Worcestershire Parkway will be accepted for travel to/from Pershore, Worcester Shrub Hill, Worcester Foregate Street, Malvern Link and Great Malvern.
Alternatively you can email us, or call our Customer Relations team on 03447 369 123.
We will ensure to keep this page up-to-date with relevant information.