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Flexi Season ticket

Commute, your way

New normal or back-to-normal – we’re keeping your commute moving.

As the nation starts to get back to business, we’re all wondering what the new normal will be.

Whether it’s working from home, or face to face in the office, we’re moving with the times to adapt to your new working patterns.

Introducing the Flexi Season ticket – an affordable, more flexible alternative to Season tickets. Get ready for the Flexi Season by downloading the CrossCountry Train Tickets app. Get ready to commute, your way.

Start your search for a Flexi Season now using our Train Tickets app, our mobile site or our website. For our website, please ensure you have created an account and signed-in before purchasing.

FAQs

What is a Flexi Season ticket? +

A Flexi Season ticket provides customers with 8 days of travel in 28 days - any time between two named stations.

The 8 days of travel doesn’t need to be specified in advance, giving part-time commuters more flexibility to travel when they want and need.

The Flexi Season ticket is priced between an Anytime Day Return and a 7 Day Season ticket, offering savings for commuters travelling during peak times, 2-3 days a week.

Your Flexi Season ticket will be available to fulfil as an m-Ticket.

You will need to activate a day pass within your ticket before you travel. Your Flexi Season will be stored in the Train Tickets app in the ‘My Tickets’ section.

When will Flexi Season tickets be available to buy? +

The new flexible ticket will be on-sale on 21 June 2021, for use from 28 June 2021.

Is a Flexi Season ticket the same as a Season ticket? +

A Flexi Season ticket is a new, more flexible, kind of season ticket that allows 8 days of travel in 28 days with unlimited travel, from the time you activate your day pass until 04:29 the next morning, between two stations each day that it is used. It’s great for commuters travelling during peak times 2-3 days a week, Monday to Friday, as it offers an alternative to a traditional five-day a week season ticket.

How do Flexi Season and other Season tickets vary? +

A Flexi Season allows you to take advantage of a frequent travel discount, giving you 8 separate days of travel in 28 days between two stations, which don’t have to be used consecutively. In comparison, a Season ticket allows you unlimited travel within its validity period - typically for a week, or any period between a month and a year.

Season tickets are available in First Class and Child options, while Flexi comes in standard class only as it is aimed at commuters travelling during peak-times, Monday to Friday, 2-3 days a week.

Can a Flexi Season ticket be used on multiple operators? +

Yes, unless it is for a specified operator or route. If it is this will be stated at time of purchase.

Why are Flexi Season tickets not available on every route? +

We used research to ensure that Flexi Season tickets would be available on the vast majority of routes used by commuters. Thanks for letting us know that you would like a Flexi Season ticket on your route. We appreciate your interest and will consider this as we develop these products further in future.

How can I buy a Flexi Season ticket? +

You can purchase a Flexi Season ticket on our website, mobile site or Train Tickets app. Flexi Season tickets will be available as an m-Ticket.

You will need to activate a day pass within your ticket before you travel. Your Flexi Season will be stored in the Train Tickets app in the ‘My Tickets’ section.

Can I buy an off-peak Flexi Season ticket? +

No, but Flexi Season tickets can be used for travel during peak and off-peak periods. Flexi Season tickets are aimed at commuters making the same journey 2 –3 times a week during peak times.

Can I buy a First Class Flexi Season ticket? +

Flexi Season tickets are available in standard only. We appreciate your feedback and will consider this as we develop these products further in future.

Can I buy a child Flexi Season ticket? +

No.

What happens if I don’t make all eight journeys in 28 days? +

If you don’t make all of your journeys within 28 days, your passes will no longer be valid to use. You can request a refund for the remaining passes before the expiry date from the retailer you purchased your ticket from. The refund will be calculated from the difference between the price you paid for the Flexi Season and the cost of an Anytime return ticket for each day you have used. An administration fee of £10 will apply.

Can I travel to any station with my Flexi Season ticket? +

With a Flexi Season ticket you can make unlimited journeys between your named start and end stations. You can also break, start or end your journey at any station on your permitted route. Your day pass will be valid from the time you activate it until 04:29 the next morning.

How do you use a Flexi Season ticket? +

Once you’ve purchased your Flexi Season ticket you will need to activate your day pass on the day you intend to travel within the ‘My Tickets’ section on the Train Tickets app.

Can you use a Flexi Season ticket on any operator? +

In most cases you can use any operator between your start and end stations.

If your Flexi Season ticket is only valid on one operator but you wish to travel with a different one then you will need to buy a new ticket for your journey.

If your Flexi Season ticket is restricted to a particular to route you can change the route it covers and pay the difference in fare.

Can you use a Flexi Season ticket on London underground or overground services? +

No. Journeys within the London Zonal Fare Area are not available on a Flexi Season ticket. You can use Pay as you go on Oyster or Contactless for onward connections on Transport for London services.

Why isn’t the Flexi Season ticket available in the London Zonal Fare area? +

Pay as you go on Oyster or Contactless already offer convenient flexible fares for London Underground and National Rail journeys wholly within the London Zonal Fare Area, which is why Flexi Season tickets aren’t available on these routes. Passengers in London already have an advanced customer offer with Oyster and contactless, providing a fully integrated service across all transport modes with daily and weekly price caps for part-time commuters.

Pricing information and refunds

How much does a Flexi Season ticket cost? +

A Flexi Season ticket is a form of Season Ticket and comparing a Flexi Season ticket with the equivalent Monthly Season ticket, the minimum discount will be 20%.

How much can i save with a Flexi Season ticket? +

You can find out the cost of a Flexi Season ticket and which ticket is right for your journey here:

How much does a Flexi Season ticket cost? +

A Flexi Season ticket is a form of Season ticket and is priced between the cost of an Anytime Day Return and a 7-Day Season ticket.

How much is a Flexi Season ticket compared to a Season ticket? +

A Flexi Season ticket is great for helping you save money if you’re commuting during peak-times at least two days a week. The cost of a Flexi Season ticket is priced between the cost of an Anytime Day Return and a 7-Day Season ticket.

Can you get a refund on a Flexi Season ticket? +

A refund is calculated from the difference between the price you paid for the Flexi Season and the cost of an Anytime return ticket for each day you have used, minus an administration fee of £10. If you only have one or two journeys left on your Flexi Season you may find that no refund is available.

If I buy a Flexi Season ticket and only take a couple of journeys can I get the remaining journeys refunded? +

You must apply for a refund from your retailer before the end of the 28-validity period. The refund will be calculated based on the price of an Anytime return ticket for the journey your Flexi Season is valid for, the number of travel days used within the ticket's validity minus the administration fee.

Can you get Delay Repay on a Flexi Season ticket? +

Customers can apply to see if they’re eligible for Delay Repay in times of disruption. If a customer activates a day's worth of travel and chooses not to travel at the last minute in the event of train delays, they should apply for Delay Repay. You can find information on Delay Repay here.

How does the cost of a Flexi Season compare with Season and Anytime fares? +

The cost of a Flexi Season varies but will ultimately be cheaper for most customers who travel during peak-times at least twice a week.

I bought a Flexi Season but am going to have to go to the office more than I realised, can I exchange my Flexi Season for a Season ticket? +

You can’t exchange a Flexi Season so, if you’ve already been using your Flexi Season ticket, our recommendation would be to use up your eight journeys and purchase a Season ticket once you’ve used all your journeys. Alternatively, you can request a refund less the admin fee and purchase a Season ticket.

Can you get a discount on a Flexi Season ticket using a Railcard? +

16-17 Saver and Job Centre Plus Travel Discount Card holders will be able to get 50% off their Flexi Season ticket but no other Railcard or group discounts will apply.

Can I use my Disabled Persons Railcard for discount on a Flexi Season? +

Railcards cannot be used to get discounts on Season or Flexi Season tickets as they are already heavily discounted tickets.

I was sick so didn’t use my Flexi Season this month, can I get a refund? +

If you were sick and couldn’t use your Flexi Season ticket you must apply for a refund before the end of the 28-Day validity period. There must be a minimum of one unused journey left to refund and a £10 admin fee will apply. If you can provide evidence that you were not able to apply for a refund because of illness (such as a doctor’s note), we will still consider your refund application after the expiry date.

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