CrossCountry Trains
Changes to train times - Bristol
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This summer Network Rail will be carrying out major improvement works at Bristol Temple Meads station and the surrounding railway tracks as part of the Bristol Rail Regeneration Project. The work will help to deliver:
- a new roof for a brighter station and a better passenger experience.
- new track in a clever layout to improve reliability and reduce delays for passengers.
- additional capacity to support plans for future train service enhancements.
To make this happen a huge programme of work is taking place over the next couple of years, including significant track work this summer that will require amendments to train services from Saturday 10 July until Friday 3 September. During this time CrossCountry services will be diverted, with some longer journeys and alternative road transport at certain times.
For more information about Network Rail’s project and its benefits, please visit their dedicated page on the Bristol Regeneration Project.
Timetable Summary
Saturday 10 July – Friday 6 August
Trains will divert via an alternative route with journey times being extended by 10 minutes.
Saturday 7 & Monday 9 – Friday 13 August
Trains will divert via an alternative route not calling at Bristol Temple Meads. Journey times will be extended by one hour. Road transport will operate between Bristol Parkway - Bristol Temple Meads & Bristol Parkway – Taunton. There will be a reduced train service between Plymouth and the North East.
Sunday 8 August
Road transport will operate between Bristol Parkway – Bristol Temple Meads – Taunton
Saturday 14 – Monday 30 August
Trains will operate as normal with some journey times extended by a few minutes.
Tuesday 31 August – Friday 3 September
Trains will divert via an alternative route not calling at Bristol Temple Meads. Journey times will be extended by one hour. Road transport will operate between Bristol Parkway - Bristol Temple Meads & Bristol Parkway – Taunton. There will be a reduced train service between Plymouth and the North East/ Scotland.
Please check your journey before you travel. Download our free Train Tickets app where you can get the latest travel updates, live train times and platform information direct to your phone and tablet.
Passenger Assistance
We will make all reasonable endeavours to secure accessible rail replacement buses, coaches and taxis. If we are unable to secure accessible vehicles that are appropriate for the routes they would be used on, we will explain the reasons why. CrossCountry has established, through our sister company, Arriva Road Transport, comprehensive contractual arrangements with coach, bus and taxi companies across the network we serve to provide alternative transport arrangements, including a variety of accessible vehicle providers.
During this period of disruption, when a rail replacement road vehicle does not meet your needs, we will provide alternative transport options, which station staff or our Arriva Road Transport Rail Replacement Co-ordinators will discuss with you. This could include an Accessible taxi to the nearest station where you can continue your journey.
We recommend that for disabled, elderly and more vulnerable customers, they book passenger assistance ahead of their journey to ensure the help and assistance navigating the station environment on to board and alight services. This can be done by calling us free between 08:00 and 20:00 (7 days per week) on 0800 030 9224 or by completing the online assistance request form here.
If you are unable to book assistance before you travel with us Don’t Worry! all we ask, is that you make yourself known to a member of staff at the station and they will arrange any assistance or guidance you need.
Road transport
Replacement road transport will depart from the front of the stations. Please note hot drinks are not allowed on board.
Tickets
Our full range of tickets will be available for all journeys on this route.
Cycles
Rail replacement road transport will not be able to convey any cycles.
Bristol Temple Meads station improvements
Bristol Temple Meads is at the heart of future regeneration plans for the city and the wider region that will see it become a truly world-class transport hub.
A programme of renovations is underway that, once complete, will bring a brighter welcome to the city and a better experience for our passengers. CrossCountry is proud to be working with our rail industry partners, Government and local stakeholders to support the regeneration of Bristol’s oldest station for future generations.
Specialist teams are undertaking work at the stations and improvements being made to
- Refurbishing the roof and platform canopies
- Rewiring the station electrical system
- Free WiFi
- Platform enhancements, including improved customer information.
- New entrances.
For any further information on the project please visit Network Rail's dedicated page on the Bristol Rail Regeneration Project.
You can also follow progress on Twitter: @NetworkRailWest #BristolRailRegen
Planning to make a journey by train?
We are currently operating a revised timetable and in line with the Government advice, if you have symptoms of coronavirus, do not travel. Please refer to the latest NHS guidance on symptoms here before you travel:
- CHECK BEFORE YOU TRAVEL - Please check government guidance and restrictions before you plan your journey. You can visit the government website here for more information.
- DO NOT TRAVEL – If you have symptoms of coronavirus. Please refer to the latest NHS guidance on symptoms here before you travel.
- ALLOW EXTRA TIME FOR TRAVEL – Please leave in plenty of time before your train departure. There may be one way systems and queues at stations that may add time to your journey.
- RESERVE A SEAT - Please book your seat reservation before you travel with CrossCountry. If you do not book a reservation you may not be able to travel. For more information on how to reserve your seat please see here.
- WEAR A FACE COVERING – It is mandatory to wear a face covering when passing through a railway station and when travelling on our services, unless you are exempt* £6,400 maximum fines are being issued by British Transport Police to people who do not wear a face covering. See our FAQs for more information
- KEEP YOUR DISTANCE – Please keep your distance from other passengers and our colleagues.
- WASH YOUR HANDS – Please wash your hands before and after travelling.
- ALERT ME BY MESSENGER - Sign up for the National Rail Enquiries Alert Me by Messenger service to be notified if your train or station is expected to be busy. Click here for more information.
For more travel advice and guidance, please view our Coronavirus information page here
Download our free Train Tickets app where you can get the latest travel updates, live train times and platform information direct to your phone and tablet.