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The RMT Union have announced industrial action at Craigentinny Depot (near Edinburgh) on Saturday 24, Thursday 29 February, Friday 1 and Saturday 2 March - more information

Industrial Action

The RMT Union have announced industrial action at Craigentinny Depot (near Edinburgh)

Industrial Action

The RMT Union have announced industrial action at Craigentinny Depot (near Edinburgh) between 00.01 and 23:59 on  Saturday 24 February and between 17:59 on Thursday 29 February 2024 until 17:58 hours on Friday 1 March and 17:59 hours on Friday 1 March 2024 until 17:58 hours on Saturday 2 March.

Journeys on strike days may be subject to cancellations and may differ the day after a strike day, please check journey planners before you travel.

We are aware that the ASLEF Union have announced industrial action on Friday 1 March, and action short of a strike on Thursday 29 February and Saturday 2 March at LNER and Northern.

Please check your entire journey, including any connections, before you travel.

Travel Summary

  • The RMT Union have announced industrial action at Craigentinny Depot (near Edinburgh) between 00.01 and 23:59 on Saturday 24 February
  • Services to and from Scotland may be subject to last minute changes
  • Please use our Journey Check service and view online journey planners to check your entire journey before you travel

 

  • The RMT Union have announced industrial action at Craigentinny Depot (near Edinburgh) between 17:59 on Thursday 29 February until 17:58 on Friday 1 March and 17:59 hours on Friday 1 March 2024 until 17:58 on Saturday 2 March
  • The ASLEF Union have announced industrial action on Friday 1 March, and action short of a strike on Thursday 29 February and Saturday 2 March at LNER and Northern
  • CrossCountry services to and from Scotland may be subject to last minute changes. Trains may be busier than normal between Sheffield - York - Newcastle - Edinburgh
  • If your journey involves LNER or Northern services, please check with the operator and view online journey planners to see how your journey will be affected before you travel

Online Journey Planners

  • Online journey planners for Saturday 24, Sunday 25, Thursday 29 February, Friday 1 and Saturday 2 March will be updated on the day of travel.

Service Summary

A normal CrossCountry service will be in operation on Friday 23 February.

Journeys may be different the day after a strike day, please check journey planners before you travel.

Please always check your entire journey before you travel, including any connections via online journey planners.

Unfortunately, services to and from Scotland may be subject to last minute changes.

Please use our Journey Check service to check your service before you travel.

Please always check your entire journey before you travel, including any connections via online journey planners.

Unfortunately, services to and from Scotland may be subject to last minute changes.

Please use our Journey Check service to check your service before you travel.

Please always check your entire journey before you travel, including any connections via online journey planners.

Unfortunately, services to and from Scotland may be subject to last minute changes.

Please use our Journey Check service to check your service before you travel.

Please always check your entire journey before you travel, including any connections via online journey planners.

Unfortunately, services to and from Scotland may be subject to last minute changes.

Please use our Journey Check service to check your service before you travel. CrossCountry services may be busier than normal between Sheffield - York - Newcastle - Edinburgh.

If your journey involves LNER or Northern services, please check with the operator and view online journey planners to see how your journey will be affected.

Unfortunately, services to and from Scotland may be subject to last minute changes.

Please use our Journey Check service to check your service before you travel. CrossCountry services may be busier than normal between Sheffield - York - Newcastle - Edinburgh.

If your journey involves LNER or Northern services, please check with the operator and view online journey planners to see how your journey will be affected.

What are my options?

Booked directly through CrossCountry

You can amend your ticket in the ‘My Account’ section of the website or our App.

Please view our refund information for how to amend your ticket.

Booked direct with CrossCountry and want a refund

Train Cancelled

If your train was cancelled, you are entitled to a full refund.

Please view our refund information for how to apply.

Train still running

You are entitled to a fee free refund or change of journey, should you choose not to travel.  Please view our refund information for how to apply.

Advance tickets

If you have 2 x Advance tickets (an outbound and a return), to be used as a return journey, you are eligible for a fee-free refund or a change of journey for any unused legs/tickets, if one (either) of the legs is scheduled for a strike day. The ticket(s) need to have been purchased directly with CrossCountry. Please view our refund information for how to apply.

Booked with a third party

Please contact your original ticket seller.

Flexi Season Tickets

You can get a refund on your existing Flexi Season ticket for any unused days as a result of your journey being impacted by industrial action.

Other Season Tickets

Season Ticket holders are eligible for partial compensation under Delay Repay where not travelling or having to use alternative trains. Holders of monthly season tickets (or longer) will be entitled to a 100% refund for a strike date, equivalent to six journeys in total.

For further details please view our refund information.

We will still operate both booked and un-booked Passenger Assistance services for passengers that require this. For information, please visit here.

FAQs

When timetables have been announced, we will publish on our website. Please continue to check back for more information.

Station staff are still available for advice and there are help points at non staffed stations. If you require help whilst travelling you can contact our customer relations by telephone: 03447 369 123 (Monday - Friday: 08:00-17:00, Saturday: 08:00-16:00). CrossCountry’s Passenger Assistance line will remain open between 08:00 – 20:00 7 days a week.

Alternatively you can contact our Social Media team on Facebook via CrossCountry Trains or Twitter @crosscountryuk available 24/7. On board staff are also there to help during your journey.

If your train was cancelled, you are entitled to a full refund if you did not use your ticket on another service.

To claim your refund please contact our web support team using the following details:

Our Web Support lines are open Monday - Sunday: 08:00-17:00.

If your CrossCountry train has been delayed by 30 minutes or more to the destination detailed on your ticket, you will be entitled to compensation.

For more information and how to claim, please visit our Delay Repay page.

Journeys in the future will not be processed, please only submit a Delay Repay claim after the originally planned travel date.

Booked directly through CrossCountry

You can amend your ticket in the ‘My Account’ section of the website or our App.

Please view our refund information for how to amend your ticket.

Booked direct with CrossCountry and want a refund

Train Cancelled

If your train was cancelled, you are entitled to a full refund.

Please view our refund information for how to apply.

Train still running

You are entitled to a fee free refund or change of journey, should you choose not to travel.  Please view our refund information for how to apply.

Advance tickets

If you have 2 x Advance tickets (an outbound and a return), to be used as a return journey, you are eligible for a fee-free refund or a change of journey for any unused legs/tickets, if one (either) of the legs is scheduled for a strike day. The ticket(s) need to have been purchased directly with CrossCountry. Please view our refund information for how to apply.

Booked with a third party

Please contact your original ticket seller.

Please check your journey before you travel, it is possible your pre-booked train has been cancelled.

If you still wish to travel, please sit in any available seat. Our unreserved coaches are Coach B, F, H and L (where available). You can find the formation of your train on the day via Realtime Trains.

If you still wish to travel, please sit in any available seat. Our unreserved coaches are Coach B, F, H and L (where available). You can find the formation of your train on the day via Realtime Trains.

Customer Information Pledges

We've been working with our industry partners to keep you better informed when things go wrong.

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