Industrial Action

Service Summary

The ASLEF Union have called action short of a strike between Friday 1 December and Saturday 9 December, this may mean last minute cancellations or changes to services.

Please check your entire journey before travelling.

Ticket Acceptance

For tickets purchased before Friday 17 November, customers with Advance, Anytime or Off-Peak tickets for travel between Saturday 2 December to Friday 8 December can instead use their tickets any time between Friday 1 December up until Tuesday 12 December.

Please note; this excludes London Underground services.

Service Summary

We understand other train operators will be affected on different days across the rail network from Saturday 2 December until Friday 8 December. For journeys booked on Saturday 2 December, please check the train operator's website you are travelling with for the latest information.

On Saturday 2 December, East Midlands Railway and LNER are affected by industrial action.

Further to the above, the ASLEF Union have also called action short of a strike between Friday 1 December and Saturday 9 December, this may mean last minute cancellations or changes to services. 

Please check your entire journey before travelling.

Ticket Acceptance

For tickets purchased before Friday 17 November, customers with Advance, Anytime or Off-Peak tickets for travel between Saturday 2 December to Friday 8 December can instead use their tickets any time between Friday 1 December up until Tuesday 12 December.

Please note; this excludes London Underground services.

Service Summary

We understand other train operators will be affected on different days across the rail network from Saturday 2 December until Friday 8 December. For journeys booked on Sunday 3 December, please check the train operator's website you are travelling with for the latest information.

On Sunday 3 December, Avanti West Coast, Chiltern Railways, Great Northern, Thameslink, London Northwestern Railway and West Midlands Railway are all affected by industrial action.

Further to the above, the ASLEF Union have also called action short of a strike between Friday 1 December and Saturday 9 December, this may mean last minute cancellations or changes to services.

Due to a combination of ASLEF industrial action affecting other operators and engineering works affecting some CrossCountry routes, we expect our services to be extremely busy on Sunday 3 December. Please only travel if essential.

Please check your entire journey before travelling.

Ticket Acceptance

For tickets purchased before Friday 17 November, customers with Advance, Anytime or Off-Peak tickets for travel between Saturday 2 December to Friday 8 December can instead use their tickets any time between Friday 1 December up until Tuesday 12 December.

Please note; this excludes London Underground services.

Service Summary

We understand other train operators will be affected on different days across the rail network from Saturday 2 December until Friday 8 December. For journeys booked on Monday 4 December, please check the train operator's website you are travelling with for the latest information.

Further to the above, the ASLEF Union have also called action short of a strike between Friday 1 December and Saturday 9 December, this may mean last minute cancellations or changes to services.

Please check your entire journey before travelling.

Ticket Acceptance

For tickets purchased before Friday 17 November, customers with Advance, Anytime or Off-Peak tickets for travel between Saturday 2 December to Friday 8 December can instead use their tickets any time between Friday 1 December up until Tuesday 12 December.

Please note; this excludes London Underground services.

Service Summary

We understand other train operators will be affected on different days across the rail network from Saturday 2 December until Friday 8 December. For journeys booked on Tuesday 5 December, please check the train operator's website you are travelling with for the latest information.

On Tuesday 5 December, Stansted Express, c2c and Greater Anglia are affected by industrial action.

Further to the above, the ASLEF Union have also called action short of a strike between Friday 1 December and Saturday 9 December, this may mean last minute cancellations or changes to services.

Please check your entire journey before travelling.

Ticket Acceptance

For tickets purchased before Friday 17 November, customers with Advance, Anytime or Off-Peak tickets for travel between Saturday 2 December to Friday 8 December can instead use their tickets any time between Friday 1 December up until Tuesday 12 December.

Please note; this excludes London Underground services.

Service Summary

We understand other train operators will be affected on different days across the rail network from Saturday 2 December until Friday 8 December. For journeys booked on Wednesday 4 December, please check the train operator's website you are travelling with for the latest information.

On Wednesday 6 December, Gatwick Express, Southern, Southeastern and South Western Railway are affected by industrial action.

Further to the above, the ASLEF Union have also called action short of a strike between Friday 1 December and Saturday 9 December, this may mean last minute cancellations or changes to services.

Please check your entire journey before travelling.

Ticket Acceptance

For tickets purchased before Friday 17 November, customers with Advance, Anytime or Off-Peak tickets for travel between Saturday 2 December to Friday 8 December can instead use their tickets any time between Friday 1 December up until Tuesday 12 December.

Please note; this excludes London Underground services.

Service Summary

There will be no CrossCountry service in operation on Thursday 7 December.

On Thursday 7 December, CrossCountry, Great Western Railway and Heathrow Express are affected by industrial action. For journeys booked on Thursday 7 December, please check the train operator's website you are travelling with for the latest information.

If travelling on another train operator, please check your entire journey before travelling.

Ticket Acceptance

For tickets purchased before Friday 17 November, customers with Advance, Anytime or Off-Peak tickets for travel between Saturday 2 December to Friday 8 December can instead use their tickets any time between Friday 1 December up until Tuesday 12 December.

Please note; this excludes London Underground services.

Service Summary

We understand other train operators will be affected on different days across the rail network from Saturday 2 December until Friday 8 December. For journeys booked on Friday 8 December, please check the train operator's website you are travelling with for the latest information.

On Friday 8 December, Northern and TransPennine Express are affected by industrial action.

Further to the above, the ASLEF Union have also called action short of a strike between Friday 1 December and Saturday 9 December, this may mean last minute cancellations or changes to services.

Please check your entire journey before travelling.

Ticket Acceptance

For tickets purchased before Friday 17 November, customers with Advance, Anytime or Off-Peak tickets for travel between Saturday 2 December to Friday 8 December can instead use their tickets any time between Friday 1 December up until Tuesday 12 December.

Please note; this excludes London Underground services.

Service Summary

The ASLEF Union have called action short of a strike between Friday 1 December and Saturday 9 December, this may mean last minute cancellations or changes to services.

Please check your entire journey before travelling.

Ticket Acceptance

For tickets purchased before Friday 17 November, customers with Advance, Anytime or Off-Peak tickets for travel between Saturday 2 December to Friday 8 December can instead use their tickets any time between Friday 1 December up until Tuesday 12 December.

Please note; this excludes London Underground services.

Booked directly through CrossCountry

You can amend your ticket in the ‘My Account’ section of the website or our App.

Please view our refund information for how to amend your ticket.

Booked direct with CrossCountry and want a refund

Train Cancelled

If your train was cancelled, you are entitled to a full refund.

Please view our refund information for how to apply.

Train still running

You are entitled to a fee free refund or change of journey, should you choose not to travel.  Please view our refund information for how to apply.

Advance tickets

If you have 2 x Advance tickets (an outbound and a return), to be used as a return journey, you are eligible for a fee-free refund or a change of journey for any unused legs/tickets, if one (either) of the legs is scheduled for a strike day. The ticket(s) need to have been purchased directly with CrossCountry. Please view our refund information for how to apply.

Booked with a third party

Please contact your original ticket seller.

Flexi Season Tickets

You can get a refund on your existing Flexi Season ticket for any unused days as a result of your journey being impacted by industrial action.

Other Season Tickets

Season Ticket holders are eligible for partial compensation under Delay Repay where not travelling or having to use alternative trains. Holders of monthly season tickets (or longer) will be entitled to a 100% refund for a strike date, equivalent to six journeys in total.

For further details please view our refund information.

We will still operate both booked and un-booked Passenger Assistance services for passengers that require this. For information, please visit here.

When timetables have been announced, we will publish on our website. Please continue to check back for more information.

Station staff are still available for advice and there are help points at non staffed stations. If you require help whilst travelling you can contact our customer relations by telephone: 03447 369 123 (Monday - Friday: 08:00-17:00, Saturday: 08:00-16:00). CrossCountry’s Passenger Assistance line will remain open between 08:00 – 20:00 7 days a week.

Alternatively you can contact our Social Media team on Facebook via CrossCountry Trains or Twitter @crosscountryuk available 24/7. On board staff are also there to help during your journey.

On services which are running, our first class carriages, will be operating. However, the services offered within first class, including catering, will be significantly reduced. We apologise for the inconvenience.

On services which are running there will be a significantly reduced catering provision available and we recommend you travel with adequate refreshments. We apologise for the inconvenience.

If your train was cancelled, you are entitled to a full refund if you did not use your ticket on another service.

To claim your refund please contact our web support team using the following details:

• Email:[email protected]
• Phone: 0371 244 2389.

Our Web Support lines are open Monday - Sunday: 08:00-17:00.

If your CrossCountry train has been delayed by 30 minutes or more to the destination detailed on your ticket, you will be entitled to compensation.

For more information and how to claim, please visit our Delay Repay page.

Journeys in the future will not be processed, please only submit a Delay Repay claim after the originally planned travel date.

Booked directly through CrossCountry

You can amend your ticket in the ‘My Account’ section of the website or our App.

Please view our refund information for how to amend your ticket.

Booked direct with CrossCountry and want a refund

Train Cancelled

If your train was cancelled, you are entitled to a full refund.

Please view our refund information for how to apply.

Train still running

You are entitled to a fee free refund or change of journey, should you choose not to travel.  Please view our refund information for how to apply.

Advance tickets

If you have 2 x Advance tickets (an outbound and a return), to be used as a return journey, you are eligible for a fee-free refund or a change of journey for any unused legs/tickets, if one (either) of the legs is scheduled for a strike day. The ticket(s) need to have been purchased directly with CrossCountry. Please view our refund information for how to apply.

Booked with a third party

Please contact your original ticket seller.

Please check your journey before you travel, it is possible your pre-booked train has been cancelled.

If you still wish to travel, please sit in any available seat. Our unreserved coaches are Coach B, F, H and L (where available). You can find the formation of your train on the day via Realtime Trains.

If you still wish to travel, please sit in any available seat. Our unreserved coaches are Coach B, F, H and L (where available). You can find the formation of your train on the day via Realtime Trains.

We have temporarily suspended the sale of Advance fares on strike days until the timetable for the strike days have been finalised. We don’t want to mislead customers into thinking that we are able to run a full service or sell them tickets for trains that may not run. 

It is likely that we will be running many fewer services on strike days and so we don’t want to sell tickets to more passengers than we can accommodate. 

Whilst Anytime and Off-peak fares will still show for strike days, we would encourage customers to wait until the day of travel or until the timetable is confirmed before buying a ticket. Once we know which trains are running, some Advance fares will be back on sale.